Australia Post

In this episode of Ready to Retail, we begin our ‘In Conversation’ series with all the recipients of the Australian of the Year state awards. To kick us off, we are joined by Paul Litherland, winner of the 2022 Western Australian, Australian of the Year. Paul started Surf Online Safe to educate schools on cyber safety and is now recognised as Australia’s leading expert in tech crime. We talk about...

As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said this last year), we had the opportunity to work with strangers that became friends, colleagues that became part of the team and all of you. Our listeners, who have helped make this a stella year. From Accessibility to MyPost and everything in between, we say thank...

In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance & Recognition, who will guide us through the exciting Christmas Retail Rewards program and just what the focus’s will be for our Post Offices. We were also delighted to speak with some of top performing Retail Rewards outlets so expect to be wowed by: Grant King from Kiama Post Office...

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Gro...

In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. ‘. The ARA provides opportunities to engage, learn and network with industry peers through events, workshops, courses, and webinars. And as part of the Licensed Post Office network, you are automatically provided a membership courtesy of Australia Post! The Australian Retailers Associat...

In this Products & Services episode of Ready to Retail, we will be taking a look at a program that whilst may not be new, but in a time when sending is at an all-time high, understanding the relationship between small business and Australia Post is paramount. This is where the Local Business Partner Program steps in. You will hear from Manfred Granig, Channel Sales Manager South for the Local...

In this episode of Ready to Retail, we get back to basics and learn all about what’s happening in the world of Retail Rewards with the effervescent Chris Roach, Manager, Retail Performance & Recognition. Chris takes the time to share with us all many great hints and tips, from reading the first copy of Ruby’s News, to the most important thing about making Retail Rewards successful in your Post...

In this episode of Ready to Retail, we spoke to Michelle Keem, our Sustainability Manager for Packaging, Waste and the Circular Economy, about a new soft plastic recycling program Australia Post has been piloting over the last couple of months. We also wanted to chat to someone who’s been a little more ‘boots on the ground’ with this pilot program, so we gave Paul Marquis, the Licensee from Berry...

In this Products & Services episode of Ready to Retail, have the opportunity to understand some of the components within our International Services, specifically, Electronic Advance Data. This week we are joined by Elizabeth Hasted, International Product Manager for International Services. Australia Post – like other carriers, uses postal networks across the world to get our international prod...

In this episode of Ready to Retail, we welcome to this episode of Ready to Retail. I am Joan and this week we are joined by Tony Barnard, the Product Manager for Post Office Boxes. In this episode, Tony is going to give us the low down on special discounts and offers and introduce us all to Post Office Box Rewards. What is Post Office Box rewards we hear you ask? Post Office Box Rewards is a free...

In this episode of Ready to Retail, we are joined by Sharon Carroll, the Diversity and Inclusion Partner as well as Kate Havas who works with us in the customer contact centre and has been kind enough to share her story. In this episode, we explore what accessibility really is and talk more about this and disability inclusion at Australia Post. We also bust a few myths and really get to the heart...

In this episode of Ready to Retail, we are honoured to be in conversation about National Reconciliation Week with Rebekah Williams, the Indigenous inclusion consultant for the Northern Territory, New South Wales, the ACT and Queensland. We are also joined by Warren Mason, Area Manager for New South Wales, and ACT rural north. We take the opportunity to understand from Rebekah and Warren about our...

Fire up the BBQ and rip open a packet of Tim Tam biscuits, The Great Aussie Coin Hunt is back for another year. We’ve teamed up with the Royal Australian Mint to celebrate Aussie icons by releasing 26 new collectable $1 coins. In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2021 Great Aussie Coin Hunt this week we will hear from Mich...

In this Products & Services episode of Ready to Retail, we celebrate and revisit both our new and existing insurance products. We welcome John Kapoukranidis, Product Manager for Insurance, to guide us through our offers. We know that previously our customers may not have seen us as a valued supplier of insurance, but with a renewed focus and a new insurance underwriter (QBE), we are now firmly...

In this Products & Services episode of Ready to Retail, we get out and about and hear from two of our Licensees on just what makes the Bank@Post service successful both in their outlet, and their community. We welcome Greg Dunn, the Licensee from Strathdale Licensed Post Office and Bai Quinn Pan, the Licensee from Sandringham Licensed Post Office who both share their insights, hints and tips w...

In this episode of Ready to Retail, we go back to basics in the Products & Services series and will be focusing on the Bank@Post service in our Post Offices. We welcome Bob Hooper the Head of Banking and Distribution, Payments and Financial Services, to walk us through the important role that Australia Post plays in our communities by having the Bank@Post service available. With so much inform...

In this episode of Ready to Retail, we embark once again in the Products & Services series, and jump right into it with our Identity services team. We welcome Puiling Hung the Product Manager in the Verification of Identity team within Property Transfers, to help us understand what the land title transaction consists of and also gives us some hints and tips on how we can engage with our custom...

In this episode of Ready to Retail, we start on our journey with Products & Services, to learn more about our Philatelic part of the business by diving into the stamp world. We welcome to the show, Richard Breckon, Team Leader of Philatelic Archives. You will hear Richard this week helping us all understand what philatelic actually means and of course, where we are headed in this space. We hav...

In this episode of Ready to Retail, we visit our community series, which this week has a Focus on supporting communities when disaster happens. With a presence in communities right across Australia, and through our partnership with Australian Red Cross, we are proud to be able to use our retail network and our digital channels to help raise much needed funds to support those impacted and recoverin...

In this episode of Ready to Retail, we are back again with our Products and services series focusing on financial loan referral services, supporting our business customers. We will be joined by Rebecca Motter, Senior Manager, Commercial and Business Development to discuss this loan referral service and what it will mean to your small business customers. Australia Post recently announced that we'll...

In this episode of Ready to Retail, we have the opportunity to speak with David McNamara, General Manager Post Office Network. Dave reflects with us on the key highlights and achievements throughout 2020 and helps us gain insight into 2021 and what we can start to get excited about and expect from Australia Post. Information on Great Aussie Coin Hunt 2 and our Monopoly series can be found on POP....

In this next episode of Ready to Retail, we move onto the third and last in our Christmas series of ‘Set up for Success’ by continuing the journey of the ‘5 Stages of Christmas’. To round out this journey, we will learn from Ashleigh Brownscombe, Buying & Planning Manager, how to recover from Christmas and what to do to get ready for the next retail phase and how to respond to this. We also we...

In this next episode of Ready to Retail, we move into the second in our Christmas series of ‘Set up for Success’ by continuing the journey of the ‘5 Stages of Christmas’. We will be discussing with Crystal Melvan, Senior Marketing Manager for Retail and Experience, what marketing means to you and your customers and how-to best leverage this. We also have the opportunity to understand the marketing...

In this episode of Ready to Retail, we embark on our Christmas series, ‘Set up for Success’ and start the Journey by working through the ‘5 Stages of Christmas. In episode 1 of 3, we will be discussing the impacts of Visual Merchandising and how it can set you up for success with your customers and what it means to really ‘get it right’ with Erin Jones, Visual Merchandising Coordinator. We will al...

In this episode, we talk about connection and have the opportunity to explore what this means further with Patrice O’Brien, the Chief Community Officer Beyond Blue. To share more about this partnership and explore further what Australia Post is doing to support its people and our communities, you will hear from Nicole Sheffield, Australia Posts Executive General Manager. You will also gain an unde...