ASOA EyeTalks Radio

Building a star-studded team of talented, enthusiastic, patient-oriented, long-term employees is an admirable goal for all health care practices. However, accomplishing such a feat is challenging. While "perfect" employees are hard to find, administrators and human resources managers should never shy away from trying to load their team with all-star employees. This podcast is based on an Administr...

Expert advice for ophthalmic practice administrators and their providers on MACRA and MIPS in 2018, including the key changes in the 2018 Final Rule for the Merit-based Incentive Payment System, new details on the four MIPS categories, cataract episode-based measures and more to help your ophthalmology practice thrive in 2018.    

Expert advice for practice managers and administrators on how to handle workplace conflict and employee complaints, including common mistakes managers make when conflicts arise and strategies for resolving conflicts when they occur.

When you're the new manager of an ophthalmology practice, it's critical to gain buy-in not only from staff, but also from the physician providers. Tips and advice for gaining support from the entire team are offered in this podcast, based on an article in Administrative Eyecare Magazine.

Expert advice for new administrators when they inherit long-term employees who either won't or aren't able to change to meet the needs and challenges of taking your practice from good to great.

Expert advice and practical tips for managers from attorneys at Smith Amundsen's Labor and Employment Practice Group on avoiding the pitfalls of disciplining employees, what and when to document, and how to communicate disciplinary action with employees.

Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recognized benchmarking experts in the field of ophthalmology to discuss ASOAnalytics as a gamechanger for benchmarking for a true apples-to-apples comparison.

Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recognized benchmarking experts in the field of ophthalmology to discuss the top three benchmarks that can help administrators assess the health of their practice and offer tips for using benchmarks for sound business decisions.

Roxanna Martin, clinical coordinator at Akler Eye Center, interviews Dr. Tamim Quam, MD, an expert in productivity and time management in the area of ophthalmic practice to get advice on avoiding procrastination, prioritizing work, delegating responsibilities and more.  

The complexities of managing an ophthalmic practice, or any business, are made more complex by the human factor, and the emotions that inherently all humans bring to any situation. Get advice for how to strike a balance between making decisions based purely on emotions or logic.

In this episode on the Medicare Access and CHIP Reauthorization Act, American Society of Ophthalmic Administrators president Bill Koch, COE, CPC, COA, interviews Nancey McCann, director of government relations for the American Society of Cataract and Refractive Surgery to get a better understanding of the Merit-based Incentive Payment System (MIPS) and learn how practices and physicians will be ev...

Using employee evaluations can be a valuable tool in any manager's toolbox but just having a form for managers to fill out can be a disaster. Find out how to craft a performance evaluation system.

Learn what administrators in busy practices should consider when hiring staff and what should happen after the hire is made to ensure the new hire and existing staff are on the same page.

American Society of Ophthalmic Administrators President Elect Bill Koch, COE, CPC, COA, interviews Nancey McCann, director of government relations for the American Society of Cataract and Refractive Surgery on the biggest change in Medicare payment in over 20 years. Find out what MACRA means specifically for ophthalmologists and learn what it takes to avoid a payment cut and possibly earn a bonus...