ASOA EyeTalks Radio

An interview with Jim Sluck, Vice President at TearCare Marketing and Sharon Brown, COT, COE, Director of Operations at Ophthalmic Consultants of Boston on the topic of dry eye. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:

The current pandemic is not only testing us but providing an opportunity to grow in the face of adversity. Let us continue to learn from each of our current experiences and lead with personal accountability, strategic thinking, and available tactical tools to forge forward and make a positive difference in the industry we love for years to come. This episode of EyeTalks Radio is sponsored by ASOA...

Regulatory compliance is an ever-evolving, never-ending struggle in an ASC. The requirements and corresponding documentation are voluminous and can be overwhelming. This is especially true in a smaller, part-time ASC, where the nursing director often has sole responsibility for compliance management. Avail yourself of useful resources and stick to the KISS principle to keep your ASC on track and o...

In managing staff, having an accurate system to measure daily productivity will allow you to hold staff accountable with accurate data that is fairly enforced. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Dawn Marsillo of Allergan ® talks with Janet Cox, Director of Billing and Coding at Vance Thompson about understanding the payer landscape for DURYSTA® (bimatoprost intracameral implant). This episode of EyeTalks Radio is being presented by ASOA Platinum Strategic Business Partner:

Although providing new technologies—and sometimes older ones—can occasionally be an administrative nightmare, navigating the pathway to successful reimbursement by engaging with all available resources will arm your staff with the tools they need to ultimately benefit our most important and valued stakeholder—the patient.

The technician shortage is very real, and what has worked in the past to train technicians may not be appropriate for today's new employees.

Although many practices have seen a full (or nearly full) recovery of patient volumes while adapting to the new and stringent social distancing norms necessitated by the emergence of COVID-19, the question remains: What more can be done to maximize our workflows and resources?

People drive success in any organization. An intentional strategy that puts people first by creating a patient-centered culture will ensure that your practice reaps the rewards.

While much has been written about shoplifting prevention, internal loss prevention is not a topic that gets as much attention, yet costs practices thousands of dollars each year. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

A dilemma arises when a practice owner cannot (or does not want to) handle the demanding pace and lifestyle typical of a busy, full-time ophthalmologist and desires a less intense schedule and more personal life balance. This episode of EyeTalks Radio is being sponsored by Alcon.

For a true friction-less experience, don't compare your practice's website to your competitors. Compare your site to Amazon or Google.

If you are in management long enough, you will make some big mistakes. Assuming they aren't fatal to your career, how do you recover? This episode of EyeTalks Radio is being sponsored by ASOA Diamond Strategic Business Partner:

Dawn Marsillo of Allergan ® talks with Meg Gilson of Eye Surgeons about considerations for DURYSTA™ (bimatoprost intracameral implant) billing, coding, and reimbursement. This episode of EyeTalks Radio is being sponsored by ASOA Platinum Strategic Business Partner:

ASCs must distinguish themselves from the competition by following the lead hospitals have gained regarding the treatment and consideration of RNs. Failing to do so may result in canceled cases and closed ORs. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:

Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying "hot spots" like redundancies in forms and systems, setting up office teams, and scheduling.

A customized profit and loss statement generates valuable, specific information that helps business owners and administrators make better management decisions.  These tips will help turn your P&L into one of the most powerful management tools in running a successful practice.  ASOAnalytics is an online benchmarking tool available to ASOA members. Visit asoanalytics.com for more information.

Here are five techniques to allow technicians to train themselves, from Brittany Royster, COT, of Carolina Ophthalmology Associates in Chapel Hill, NC.

Sondra Hoffman, Executive Director of Florida Eye Clinic, Business and Life Coach, Hoffman Consulting Group, talks with Karen Bachman, ASOA's Immediate Past President, about avoiding burnout and creating personal and professional satisfaction.

The goal of the informed consent process is to enable the patient or patient representative to make an informed and educated decision to undergo the proposed procedure. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:  

Randy Baldwin, Vice President of Specialty Client Marketing at CareCredit, explains how CareCredit's business tools go beyond patient financing. Business reports, point-of-purchase materials, industry insights, and more are available through CareCredit. For over 30 years, CareCredit, a part of Synchrony, has been a valuable financing option for treatments and procedures that typically are not cove...

What if you could increase surgical volumes with patients who were already diagnosed by another doctor, ready for surgery, and who came into your doors already excited about your practice and the great care they would receive—before you even met them? This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:

Exploring ideas to enhance optical operations in an ophthalmology practice, such as discussing the different characteristics of opticals vs. medical practices, suggestions for key performance indicators and how to set sales prices, glasses capture rate, and more.

The "Feedback Is a Gift" mantra's fresh perspective can take time and effort to develop, particularly for those who have historically avoided potential conflict. Not only did feedback need to be rebranded as a word; we also needed to rebuild trust, understanding, and credibility. This episode of EyeTalks Radio is being sponsored by Care Credit.

We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased sense of power. When you give the power back to the patient, it helps us all achieve the goal of 20/happy.