All Things MSP

In this episode of the All Things MSP podcast, Justin Esgar and Eric Anthony discuss the pros and cons of hiring a technician or an admin as your first employee. They argue that the best person to hire is the person who can fill the void of what you can't do or do better than you. They also discuss the importance of outsourcing tasks to save time and money. Justin and Eric start by discussing the...

In this episode of the All Things MSP podcast, join hosts Justin Esgar and Eric Anthony as they delve into the world of digital organization with their guest, Shawn Lemon. Shawn, an expert in digital workflows, highlights the importance of file structure in optimizing productivity for MSPs. He emphasizes that having a centralized resource where all team members can access documentation, client fil...

In what seems to be an innocent episode of Reddit Roulette of the All Things MSP podcast, hosts Eric Anthony and Justin Esgartake a sharp left turn into the world of project management and productivity hacks. They start by discussing "The Phoenix Project," a must-read book that tells a captivating  story while offering valuable insights into project management. Justin reveals that his company...

Welcome to another episode of "All Things MSP." Join hosts Justin and Eric as they dive into the dynamic world of pricing and client value for Managed Service Providers. Discover how this pivotal aspect can significantly impact an MSP's success and reputation. In this engaging conversation, the hosts tackle the common issue of MSP pricing. They emphasize the need to review and adjust pricing regul...

In this episode of the All Things MSP podcast we discuss the changing relationship between MSPs and tech giants like Apple, Microsoft, and Google. They discuss how these tech giants are making it more difficult for MSPs to do business by constantly changing the goalposts and demanding more from MSPs. They also discuss how MSPs may need to stop reselling these tech giants' products and services in...

In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony talk to David Lindsay about the importance of health in the MSP industry. David is a former athlete and now a speaker and consultant who helps businesses improve their vitality. He shares his insights on how MSPs can improve their health and well-being, and how this can lead to increased productivity and profitability. Da...

AI is a powerful tool that can be used to help businesses drive revenue. However, AI needs guidance and people using AU need guidance on how to properly leverage it. This is where MSPs can play a valuable role. MSPs can help their customers understand the different AI tools, how to create the right prompts, and how they can be applied to their businesses. They can also help their customers choose...

Networking is an essential part of any business, but it can be especially important for MSP owners. By networking, you can connect with potential clients, learn about new technologies and trends, and build relationships with other professionals in the industry. There are many different ways to network, but some of the most effective methods include:Joining networking groups. Attending industry eve...

Need some MSP Therapy? Click Here: https://forms.gle/xhrgQ5Vf7gDiZXvk6When a client decides to switch to a new MSP, it can be a challenge for the outgoing MSP. In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the challenges of dealing with a client who is switching to a new MSP. They talk about how to handle the offboarding process, how to avoid burning br...

In this podcast, Justin Esgar and Eric Anthony discuss the benefits of outsourcing tasks to vendors as an MSP. They argue that MSPs should focus on their core competencies and outsource tasks that are not essential to their business. This can free up MSPs to spend more time on tasks that are more valuable to their clients, such as providing technical support and managing IT infrastructure. The pod...

In the latest episode of "All Things MSP," host Justin Esgar and co-host Eric Anthony interview Tim Fitzpatrick, a marketing consultant and guru. They discuss the importance of honing in on ideal clients and creating a targeted marketing message. Fitzpatrick emphasizes the importance of creating an "ideal client GPS" list, which is a list of where your ideal clients congregate, both online and off...

In the latest episode of the "All Things MSP" podcast, Justin Esgar and Eric Anthony sit down with MSP Ed Lukacs to discuss the challenges of marketing and sales in the managed IT services industry. Ed shares his experiences as an Apple Consultant Network member and MSP. He shares the difficulties he faced in defining his marketing plan in post-pandemic growth mode. Justin and Eric offer their ins...

In this week's episode of "All Things MSP," co-hosts Justin Esgar and Eric Anthony are joined by a very special guest, Melanie Curtis. Melanie is a renowned life coach and professional skydiver, who brings a unique perspective to the discussion on stress and living your best life. As IT service providers, our lives can be hectic and stressful. We often put our clients' needs ahead of our own, lead...

Welcome to Episode 5 of our exciting new podcast, where we, as non-security experts, explore the critical topics of privacy, compliance, and security for managed IT services companies. Join us as we dive deep into these essential issues and provide valuable insights and practical tips to help you keep your business and your clients safe and secure. As hosts, we may not be security experts ourselve...

Join Justin Esgar and Eric Anthony in this episode of "All Things MSP" as they sit down with Paul Green, founder of Paul Green's MSP Marketing, to discuss the fundamentals of marketing for managed IT services businesses. As a seasoned expert in the field, Green shares valuable insights on the importance of establishing a process-driven marketing strategy and getting started with the right mindset....

The All Things MSP podcast is a valuable resource for anyone in the managed IT services industry. In this episode, Justin Esgar and Eric Anthony discuss a common challenge faced by managed service providers: dealing with demanding clients. They highlight the importance of managing client expectations by setting up processes and procedures that clearly define the responsibilities of both parties. O...

Join us for episode 2 where Justin and Eric discuss how they got into the industry and their journeys thus far. Did Justin get bit by a radioactive spider and is secretly a real life spider man? Who knows, listen to the podcast to find out.

We did it! Join Justin Esgar and Eric Anthony as we discuss the many facets of being an IT services provider today and have a little fun too. We will discuss anything and on this episode we discuss why we started the podcast and some of our thoughts on the industry.