Agency Nation Radio

Customer Experience: What We’ve Learned. Talk about enthusiasm! This recording with Trevor Bunker will leave you energized about examining your agency’s workflows – to benefit not only the customer but your associates too. Trevor is new to insurance and to Applied Systems as chief customer officer, which is a good thing because he offers some refreshing advice for smart work and service.

Join Agency Nation OG Marty Agather and Columbus Insurance Mafia member Kat Ternes of Agency Zoom as they explore the lessons and possibilities of the parable of David and Goliath.

In this episode, Bradley Flowers from Portal Insurance sits down with Steve Mohr from Lightspeed voice to talk about all things insurance technology, things agents need to look for, and where Steve sees the agency channel heading. You don't want to miss this one.

Nationwide recently completed its transition to a fully independent agent model. Listen as Peter McMurtrie, President, Property & Casualty Commercial Lines at Nationwide , shares what went into that decision and what independent agents can expect to see from Nationwide in 2021. Hosted by our guest podcaster, Jared Bellmund of ALLCHOICE Insurance.

Doug Mohr, Vice President of Industry Relations and Partnerships at Vertafore , shares what their most successful agent customers are doing to keep up with the new normal and what top technology solutions are critical to their success. Hosted by our guest podcaster, Kelly Donahue-Piro of Agency Performance Partners.

Guest podcaster, Scott Howell, talks with SEO & marketing experts, Nyssa Lieder and Viviana Buzo of TrustedChoice.com. They share the insurance consumer shopping trends they are seeing as a result of coronavirus and how agents can shift to boost their presence online.

Guest podcaster, Marty Agather, talks with Jeff Hannon, Business Leader National Distribution of Progressive. Jeff shares the latest programs available to stabilize, incentivize and help agents begin to grow their business again.   Correction: In this podcast, we mistakenly note that Progressive’s personal auto premium relief program was applied to customers' premium for the months of March and Ap...

Jeff Rommel, Senior Vice President - Property and Casualty Sales at Nationwide Insurance, announces this brand new tool available to agents when he talks with our guest podcaster, Marty Agather.

Customer service isn't a differentiator, it's expected. Now more than ever it's about ease of doing business and meeting the customer wherever they are in their journey. That's what we learn when Philip Charles-Pierre, Co-Founder & CEO at Semsee, talks with our guest podcaster, David Carothers.

Loree Toedman, Vice President of Field Sales at Travelers Insurance, shares the support programs Travelers has created for their consumers and agents in response of COVID-19 when she talks with our guest podcaster, Marty Agather.

Rick Fox, former agency owner and and current vice president of agency associations and networks at Vertafore , shares the key to an agent's survival during this time where agents are being forced to adopt technology faster than they anticipated. Hosted by our guest podcaster, Joey Giangola of RPS .

Our guest podcaster, Joey Giangola of RPS , learns how this agency management system's move to the US market was actually inspired by Elevate attendees in 2019.

Our guest podcaster, Debbie DeChambeau, talks with Kevin Brandt and Kasey Connors of Trusted Choice about all the resources available to agents through the Big "I", including agency marketing programs and COVID-19 resources.

Former marine turned tech company CEO, Taylor Rhodes, joins our guest podcaster, Olivia Schmitt of Total CSR. They talk about his philosophy of staying curious, making original mistakes and maintaining change in order to drive innovation.

Our guest podcaster, Joe Hollier of the Insurance Scramble Live, uncovers the surprising history behind Hawksoft and what agencies might be overlooking when they are looking at agency management systems when he talks with Sean Hawkins & Rushang Shah.

Our guest podcaster, Olivia Schmitt of Total CSR, talks with IVAN's vice president of product management about safer-at-home life and the exciting evolution of the IVANS platform during this extreme virtual period in our history.

Meet Kristy Dowell of Xpress-pay (not to be confused with her identical twin, Kathy, who is also in the insurance biz!) Our guest podcasters, Ted & Arleen Taveras of Spot On Insurance, uncover the features and surprising affordability behind this online payment solution.

Our guest podcaster, Joey Giangola of RPS , dives into the fascinating world of call automation with AJ Underwood, Manager of Sales at software incubator, Double A Solutions.

Our guest podcaster, Joe Hollier of the Insurance Scramble Live, talks with ITC's chief marketing officer, Becky Schroeder, about their recent acquisition of Agency Matrix and the future of their broad array of products and services for agents and brokers.

Our guest podcaster, Ben Baker of Your Brand Marketing, discovers why insurance payments no longer need to be a pain point in the agent-customer relationship when he talks with Calvin Churchill of Simply Easier Payments. 

Meet Steven Mohr of Lightspeed Voice. This isn't just another VOIP solution. Our guest podcasters, Ted & Arleen Taveras of Spot On Insurance, find out what makes their technology a great fit for the insurance industry -- and Steven shares some life lessons along the way.

Mike Crowley of Crowley Insurance shares his 2020 tips on how agents can market their agency using video.

We have coffee with Carey and talk about using data to manage your agency.

Meet Michael Furlong, founder and CEO of Indio Technologies. Our guest podcasters, Ted & Arleen Taveras of Spot On Insurance, find out what's on the horizon for this client experience platform after their merger with Applied Systems and Michael gives advice about how to get started in the insurance industry.

What makes people want to listen to an insurance podcast? What are the "Big Three (plus 1)" things that successful agencies focus on? These are just a few of the things we learn when we talk with Chris Cline, National Agency Distribution Leader (and national cycling champ!) of Westfield Insurance.