Across the Funnel

We're excited to have on the show today Carlo Candela , Co-Founder of Sameplan and Senior Product Manager at Outreach . Carlo shares his insights on the challenges of building a startup, including the importance of staying close to your customers and maintaining a clear understanding of the problem you're solving. He also discusses the evolving landscape of sales tech, and how Outreach is position...

On today's episode, we speak with Paul Staelin , VP of Customer Success & Services at Alteryx , about their mission to provide top-notch customer support while scaling their business. Staelin discusses their approach to surveying customers and tailoring support based on individual use cases. He also talks about the challenges of building out effective educational content that can be easily con...

On this episode of the podcast, we have a conversation with Ajinkya Nene , Co-Founder of Trellus.ai , about their mission to optimize sales teams through ML-powered coaching. With a focus on scaling their customer base and perfecting their ML models, Ajinkya talks about the company's strategy for success. By prioritizing only the critical tasks and not getting bogged down in the mundane, Trellus i...

On today's episode, we chat with William Stevenson , Founder of Onboard.io , about how they are revolutionizing the onboarding process. From setting up pricing plans to naturally scaling with companies, he discusses the company's growth philosophy. With a focus on team growth, William shares how Onboard is a valuable solution for companies looking to onboard customers, regardless of industry or se...

On today’s episode, Alexandra Sagaydak , Customer Success Director at PeopleForce , dives into how to build long-term relationships with customers, what to prioritize during onboarding, and ways her Customer Success Team improves the customer experience in centralizing the management of recruitment and employees. We also dove a bit into how to choose a Customer Success Platform and how to be a lin...

In this episode, we chat with Sarah Beatty , Manager of Customer Success at Post Beyond , an Influitive company, which is a leading Employee Advocacy, and Social Selling Platform that enables global enterprises and their employees to find and share relevant content with their social networks to reach, engage, and influence — driving measurable business results. Sarah walks us through the challenge...

In this episode, we sit down with Enzo Avigo , CEO of June , an innovative product analytics platform. Enzo takes us through his journey of building June, sharing key lessons and experiences gained along the way, including his time in Y Combinator. He also offers a glimpse into June's go-to-market strategies, providing valuable insights into the inner workings of a successful startup and the thoug...

Today on the show, we have Jonathan Corbin , Global VP of Customer Success at HubSpot , a Leading CRM Platform for Enterprise Companies.  He started by sharing his journey from being an engineer to launching his own startup and then embarking on his career in customer success. He then walked us through how HubSpot has evolved over the years and the various strategies that the company has...

Today on the show, we have Lissy M Giacomán Colyer , CEO of Vinco. Vinco is a Mexican EdTech platform that helps companies empower their workforce via education opportunities.  In this episode, Lissy shares her story of how she started Vinco and her motivation for wanting to create a positive impact through education. She also delves into her experience as a part of Y Combinator's startup sch...

From streamlining workflows to conversational intelligence, AI in customer success has become integral to a more comprehensive perspective on customer engagement. Regie.ai is one such example that blends the art of language & the science of delivery to create, test and analyze personalized prospecting sales campaigns so you don’t have to. In this episode, LeeRon Yahalumi shares a handful of gr...

This week on The Hyperengage Podcast, we speak to Natasha Evans , VP of Global Customer Success at Salesloft . Salesloft helps thousands of the world’s most successful selling teams drive more revenue with the only complete Sales Engagement platform available in the market. In this episode, Natasha walks us through her background and how she started her customer success journey at Salesloft. She a...

In today’s digital age of self-service and empowerment, customers expect to have the resources to efficiently find solutions on their own before reaching out to customer support. To understand the value of this aspect of customer success, we spoke to Martina O., Head of Customer Success at Layerise.com . Layerise provides customers with digital assistance for their products in order to make the po...

Today on the show we have John Henwood, VP of Customer Success at productboard. Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. In this episode, John starts the conversation by talking about his background and why he joined customer success. He then gave us insights into their growth team that works closely with the CS te...

Today on the show, we have Irina Vatafu, Head of Customer Success at Custify, a Customer Success platform for SaaS businesses. Irina started the conversation by outlining how she got into customer success. She then shared her insights on what it takes to be a successful customer success manager. We then ran through an overview of their customer success operations and their unique approach to servi...

The company website has become an essential asset for companies in the post-pandemic world. Until now, companies have had no way of knowing who’s on their site, and no way of meeting with their best buyers, instantly. To discuss this essential element of the customer success journey we speak to Dan Darcy , Chief Customer Officer at Qualified.com . Qualified enables companies to have valuable conve...

Alex Ames , Customer Success Manager at Garblecloud , is the newest guest on The Hyperengage Podcast. Garblecloud is a modern security company offering solutions for easy data encryption and powerful ransomware protection. It allows enterprises and individuals to protect their documents and files stored in Google Drive, Dropbox, and Google Workspace applications such as Google Docs, and soon Gmail...

Today on the show, we have Wilton Rogers , CEO, and Rob Howze , Director of Production at Simply Automate Inc. , a Digital Transformation Consulting & Development Firm. They spoke about how Simply Automate Inc. helps businesses with RPA and digital transformation and scale through automation. They also talked about how they are leveraging platforms like Uipath, Automation Anywhere, and Electro...

In this episode, we were joined by Sarah (Wong) Collins, Head of Customer Success at Fellow.app, a disruptive meeting management software that helps teams to have productive meetings and meaningful 1:1s. Sarah started the conversation by talking about her background and outlining how she got into CS. We then ran through an overview of how Fellow.app helps teams stay productive and organized. She t...

Alexandra Carmen Buză, Head of Customer Success at Cartloop, is the newest guest on The Hyperengage Podcast. Cartloop is a conversational text marketing platform that helps brands drive revenue, build relationships with customers, grow subscribers and engage them with highly targeted campaigns through 1:1 text conversations. We start the episode by exploring how Alexandra transitioned from the cor...

Today on the show we have Iram Cook-Monie, Head of Customer Success at Mosaic Smart Data - An emerging data analytics platform in the big-data management space. Iram discussed her background and how she settled into the customer success world. She then dove into how Mosaic Smart Data is using machine learning and artificial intelligence to spot potential opportunities in capital markets as well as...

Today on the show, we have Saahil Karkera, Chief Customer Officer at Optiply, a bootstrapped scaleup making webshops supply chain resilient. In this episode, Saahil shared how Optiply is streamlining the inventory management process for webshops. We then ran through an overview of the challenges they faced as a startup and how their customer success team strived to overcome them. We then dove into...

Remote work is supposed to be liberating, not exhausting. Video chat and other tools leave us out of touch and craving social interaction. Virbela is the first virtual world platform built specifically to solve the challenges of remote collaboration. Today on the show, we have Craig Kaplan⁠ , Chief Customer Officer at ⁠Virbela⁠ . In this episode, Craig shared how Virbela brings teams together, uni...

Today on the show, we have Estelle McCartney, Chief Customer Officer at Arctic Shores, a disruptive HR Tech platform redefining how companies hire. In this episode, Estelle shared how Arctic Shores is creating a next-gen talent strategy by capturing a candidate's true personality and cognitive abilities. We then ran through an overview of their onboarding process and how their customer success tea...

Abheesh Dinavahi, VP of Customer Success at Signeasy, a modern eSignature solution for teams, joined us on this episode to speak about their customer success operations and best practices. Abheesh started the conversation by outlining how he got into CS and his motivation to join Signeasy. He also talked about their core values and how they gauge people during the interview process. He then gave i...

Today on the show, we had the pleasure of speaking to Ashley Stamps, VP of Customer Success at Celtx, an online scriptwriting and media production planning software that aims to ignite the creative potential of the next generation of storytellers through transformative technology. In this episode, Ashley talked about her prior work experiences and how she settled into the customer success world. S...