Across the Funnel

In this episode of the Hyperengage Podcast, Alper Yurder, co-founder of Flowla, discusses the company's mission to revolutionize email marketing and improve engagement intelligence. Flowla aims to enhance email engagement through intelligent workflows and touchpoints. The platform offers real insights and tracks buyer-seller interactions, providing transparency and collaboration for a more eff...

In this episode of the hyperengage podcast, Adil Saleh speaks with Ryan Born , CEO and co-founder of Cloud Campaign , about starting and scaling a social media management SaaS company focused on agencies. They discuss the competitive landscape when Cloud Campaign launched in 2017, how they differentiate by serving agencies, handling API restrictions from social platforms, and using generative AI f...

In this insightful discussion, Adil Saleh joins Kris, the CEO of Sendoso, a leading direct mail automation platform that plays a pivotal role in customer retention and employee recognition. Kris emphasizes the value of personal relationships saying "People buy from people. People renew from people" and suggests that "In the early days, it's almost more important to build these c...

In this enlightening episode of The Hyperengage Podcast, Adil Saleh interviews Ryanne Koch , a senior Customer Success Manager at the leading e-sign company PandaDoc . They delve deep into the integration of various tech systems to enhance the customer journey, and how these systems ultimately contribute to a seamless customer experience. As Ryanne says, “It's really important to have as much...

This episode of the Hyperengage Podcast features Gil Allouche, the CEO of Metadata.io , a B2B marketing platform for digital marketers, product marketers, and performance marketing teams. In this conversation, Gil discusses the journey of building Metadata.io from the ground up as a technical founder, defining the ideal customer profile, change management for adopting new martech, and key advice f...

In this engaging episode of the Hyperengage podcast, your hosts Adil Saleh and Taylor Kenerson sit down with Ole Dallerup , the CTO and Co-founder of Dreamdata . Ole has had a fascinating journey, starting as a software engineer at Trustpilot and ultimately rising to the position of CTO within just eight years. Now, as the co-founder of a B2B revenue attribution platform, he shares insights on the...

In today's episode, we sit down with Tony Tom — CEO and Co-Founder of produx.ai , the platform that's redefining how product teams access and understand customer insights. Tony takes us on a journey from his early days at Incent AI, a startup that scaled rapidly and was eventually acquired by ZoomInfo, to the inception of produx.ai . He sheds light on the challenges product teams face as c...

Adil Saleh and Brent Grimes discuss the importance of taking the first step in startups and the role of net dollar retention in SaaS. Brent touches on the evolution of customer success, while Taylor Kenerson mentions funding challenges for startups. The trio emphasises the significance of understanding customer needs and the potential of net dollar retention for sustainable growth.

Adil Saleh, in conversation with Greg Daines, highlights the significance of understanding why customers stay in the startup landscape. Greg delves into the nuances of customer retention over traditional metrics, while Taylor Kenerson highlights the risks of chasing ideal customer personas. They discuss the power of real-time data, the importance of genuine customer feedback, and the journey of st...

Today on the show, we have Dewald Muller, Head of Customer Success at Stitch, Africa's first one-click payments API, enabling secure Instant EFT payments and easy access to customer financial data. In this episode, Dewald talked about how Stitch.money is transforming the future of Fintech across Africa. He also gave insights into their culture and how they approach problems around scaling and expa...

Emily Wang dives into the world of B2B SaaS. She explains why it's tricky to onboard different users and how tools like Bento help. With examples from well-known platforms and insights into Bento's features, Emily breaks it all down. Tune in to learn more about the ins and outs of User onboarding with Emily!

Join Taylor Kenerson as she engages in a candid conversation with Vlad Shlosberg , delving into the journey of startups, the importance of customer-centricity, and the evolving landscape of AI in customer support. Discover how Vlad's experiences shaped his venture and how he prioritizes customer love in every decision.

In this episode, we're joined by Jared Robin , co-founder of RevGenius , to explore the intersection of community-led growth and GTM strategies. Jared shares his unique perspective on how collaboration, creativity, and community can drive revenue and success in the GTM space. From the evolution of communities to the future of B2B go-to-market, this conversation offers actionable insights for G...

Adil Saleh chats with Prateek Mathur , founder of ActivatedScale , about connecting startups with vetted sales talent. Prateek discusses the challenges startups face in sales and how his platform offers a flexible solution. He differentiates Activated Scale from regular recruitment firms and highlights the role of referrals. The talk wraps up with insights on the changing landscape of sales.

Welcome to today’s episode of The Hyperengage Podcast. We had Daniel Skolnick , a results-driven VP of Customer Success at mavens° , with 13 years of experience in SaaS, specializing in revenue generation and team development. Daniel's passion lies in being a trusted advisor and creating a customer-centric culture, fostering exponential growth while utilizing data-driven strategies for success...

Angeline Gavino , VP of Customer Success and Support at Katalon , emphasizes the importance of data-driven decisions in customer success management. Angeline discusses strategies for structuring a customer success team, creating a command center dashboard for account managers to access key data, incorporating AI and data-driven approaches, and managing support teams effectively. She talks about th...

Melissa Kwan , the founder of eWebinar , shared her insights on startup ventures and building successful businesses in this episode. Kwan believes in iterating and persisting to build a successful product and aligning business decisions with personal lifestyle choices. She also emphasizes the importance of mastering marketing and sales, building authentic relationships, and incorporating a custome...

In this episode of the Hyperengage Podcast, Kelsey Peterson , VP of Customer Success at Ashby , shares valuable insights on customer success management strategies for small and medium-sized businesses (SMBs). The discussions cover a range of topics, including the significance of data-driven hiring practices, the potential of AI integration into CRM systems, and the importance of adaptability and s...

In this podcast episode, Jinal Jhaveri , the co-founder of Enable Us , discusses his journey in the tech industry and his entrepreneurial experiences. Jhaveri explains the decision to expand into other countries, particularly focusing on Latin America and the benefits of building teams in that region. The conversation explores the challenges of hiring talent in the US versus outside the US and the...

In today’s episode, we chat with Mike Molinet , the founder of Thena . Mike discusses several interesting things like the challenges of finding product market fit, offers advice for starting a company, and highlights the significance of latching onto market or platform shifts. Customer engagement is crucial, and he suggests personalized documentation and leveraging AI. Community building on platfo...

In today's episode, we have the privilege of hosting Jordan Silverman , a trailblazer in customer-facing roles and marketing. From his early days at VeraCore to ascending the ranks as Chief Customer Officer, Jordan's journey is one of relentless ambition. Tune in as he shares invaluable insights on customer retention, the interplay between sales and marketing, and the transformative power...

Welcome to today’s episode where we have a very special guest, Tushar Bansal , VP, Presales, Customer Success & Professional Services at Heap . He discusses the importance of customer success and its role in ensuring long-term business success. He highlights the challenges of disconnect between pre-sales understanding and post-sales onboarding and shares strategies for overcoming them. Persona...

In this insightful episode, join us as we delve into the remarkable product journey of Vitally.io , guided by co-founder Jamie Davidson . With a strong focus on data centricity within customer success organizations, Jamie shares his profound understanding of the challenges that arise when scaling a company. Drawing from his previous role as a Chief Customer Officer (CCO), he passionately explains...

We are joined by Marc Ray , Vice President of Customer Success at Dozuki . In this episode, we will be discussing various topics including the evolution of Customer Success, Dozuki's target companies and how they help improve processes, the framework at Dozuki, the tools and tech stack used by Dozuki, onboarding and content development, and so much more. Stay tuned to gain insights and knowled...

Welcome to today's episode! Our special guest is Usman Asif , the CEO and Founder of DevsInc . From the importance of independent teams within a startup to the transformative power of sales calls, Usman unravels strategies for nurturing engineers, problem-solving, and fostering a culture of collaboration and communication. He provides valuable perspectives on scaling the company, the significa...