Across the Funnel

In this episode of the Hyperengage Podcast, Adil Saleh sits down with Vlad Shlosberg , CEO of Foqal , to explore how Slack and Microsoft Teams are reshaping modern support operations, why AI adoption in support is now driven from the top down, and what actually matters in messaging-based support metrics. They unpack the shift from resolution-time obsession to first-response expectations, and how i...

In this episode of the Hyperengage Podcast, Adil Saleh sits down with Robert Kraal , Co-Founder at Silverflow , to explore how modern card processing infrastructure is reshaping payments for banks, acquirers, and SaaS companies. They unpack why legacy mainframe-era platforms struggle with new card features, regulation, and data needs, and how a data-first approach to recurring payments, tokenizati...

In this episode of the Hyperengage Podcast, Adil Saleh sits down with Lincoln Murphy , VP of Customer Experience at ListKit , to explore how customer success and post sale GTM are changing in a world of digital engagement and AI tools. Lincoln explains why obsessing over churn keeps teams stuck, and makes the case for focusing on customer outcomes and the overall experience instead. He talks throu...

In this episode of the Hyperengage Podcast, Adil Saleh sits down with John Betancourt , CEO of Humantelligence , to explore how psychometrics and AI coaching are changing the way companies understand people, culture, and leadership at work. John walks through his 25 year journey from Procter & Gamble, Siebel, Reebok, and Puma into building Humantelligence and Ask Aura, a system that turns a 10...

In this episode of the Hyperengage Podcast, Adil Saleh welcomes Vladyslav , founder of Belkins . The discussion revolves around key challenges in B2B SaaS companies, particularly in customer acquisition and funding. Vladyslav shares insights on the evolution of outbound sales, the impact of AI, and the importance of personalized strategies over sheer volume in email marketing. He highlights Folder...

In this episode of the Hyperengage Podcast, Adil Saleh sits down with Paul Staelin , CCO of Vercel , to explore how customer success can scale in the developer-first era. Paul shares his journey from early startups to leading customer success at a $9B company, where he’s reshaping how enterprises and startups alike achieve outcomes with modern developer tools. They discuss the evolving role of CSM...

In this episode of the Hyperengage Podcast, host Adil Saleh and guest **** Dennis Mortensen , Founder and CEO of LaunchBrightly , ****to explore how conversational AI and automation are reshaping customer support, product documentation, and startup efficiency. Dennis shares insights on the evolution of conversational UI, emphasizing that language has now become a “solved science,” unlocking a new...

On this Hyperengage episode, host Adil Saleh sits down with Tudor Golubenco , CTO and Co-founder of Xata.io , who explains the shift from an Airtable-style “builder” DB to a Postgres-native platform for real workloads. The new Xata centers on copy-on-write branching (with data), built-in anonymization, and scale-to-zero—ideal for staging/QA without leaking PII. Instead of risky migrations, teams k...

Join Adil Saleh and Viktoria Izdebska , Founder of Octrace , on this episode of the Hyperengage Podcast as they unpack how predictive intelligence is reshaping modern sales. Viktoria shares how Octrace helps companies move beyond “spray and pray” outreach by using data-driven signals to predict when prospects are ready to buy. They discuss the evolution of outbound in the age of AI, why timing now...

Adil Saleh from Hyperengage Podcast interviews Joseph Lee , the founder of Supademo . They discuss the challenges and strategies of SaaS startups, highlighting the significance of platforms in enhancing onboarding processes and customer value. Joseph Lee shares his journey from working at Fresh Line to founding Supademo, based on the need to effectively demonstrate product value in non-tech-native...

This episode of the Hyperengage Podcast features Adil Saleh in conversation with Oliver Quittek , the CRO at Viio , a platform aiding in SaaS spend management for enterprises. They discuss the challenges startups and enterprises face in managing AI and SaaS expenses, emphasizing the need for a 360-degree overview of SaaS applications. Oliver details Viio's approach to discovering and optimizin...

In this episode of the Hyperengage Podcast hosted by Adil Saleh , Jacqueline Cheong , CEO and co-founder of Artie , shares insights about her company’s unique technology that optimizes time and manages data storage efficiently. Jacqueline explains how her husband, Robin Cheong, who co-founded the company and has extensive experience with databases and distributed systems, was pivotal in addressing...

In this episode of the Hyperengage Podcast, Adil Saleh sits down with Kaius Meskanen , CEO of Choicely , to explore how no-code and AI are transforming mobile app development. Kaius shares his journey from architecture and military service to building Choicely, a platform that enables anyone to create production-ready mobile apps in just a day, without writing a single line of code. They discuss h...

On this episode, host Adil Saleh interviews Dan Thomson , CEO and founder of Sensay.io , to explore Sensay's journey in the AI industry. Sensay.io is a hybrid platform focused on building hyper-personalized AI chatbots for various use cases like sales, marketing, and customer support. Dan discusses how the concept of digital immortality inspired the platform's development and the challenge...

In this episode of the Hyperengage podcast , we welcome Simone , the founder of Sharly.ai , an AI-first platform focused on improving workflow management and operational excellence. Simone discusses the journey of onboarding a million users in the first year, challenges faced by startups, and the importance of staying grounded and data-driven. He emphasizes the critical role of AI in enhancing pro...

Join Adil Saleh and Ioanna Onasi , Co-Founder & CEO of Dextego , on the Hyperengage podcast as they explore the transformative impact of AI on sales coaching and talent development. Ioanna shares her journey from an HR and psychology background to leading an AI-powered startup focused on improving sales performance through proactive coaching and human-centered AI models. The discussion covers...

Join Adil Saleh and Emily Maxie , Interim SVP of Sales & Marketing at Firm360 , on this episode of the Hyperengage podcast as they explore how Firm360’s all-in-one platform is transforming accounting firms with AI-driven sales and customer success strategies. Emily shares her journey from marketing leader to sales leadership, the importance of mastering fundamentals, and how custom GPT tools a...

In this episode of the Hyperengage podcast, host Adil Saleh speaks with Brad Micklea , the CEO and founder of Jozu . They discuss the difficulties of scaling AI models and agent workflows for enterprises. Brad shares his insights on the importance of self-hosting AI models to maintain data security and competitive differentiation. He emphasizes the challenges enterprises face, the significance of...

In this episode of the Hyperengage podcast, Adil Saleh sits down with Erik Braund , Founder & CEO of Katmai , to explore how they’re transforming the future of remote work with immersive, data-driven virtual headquarters. Erik shares the personal and generational entrepreneurial journey that led to Katmai’s creation during the COVID-19 crisis, driven by the urgent need for meaningful digital c...

In this episode of the Hyperengage podcast, Adil Saleh sits down with Philippe Mizrahi , Co-founder & CEO of Linkup , to discuss how they’re building core infrastructure for AI agents to access real-time, factual data from the internet. Philippe shares the origin story of Linkup, which was created to solve the messy and inefficient way most AI applications connect to online data. They dive int...

Join Adil Saleh on the Hyperengage podcast as he sits down with Joel Varty , CTO of Agility , to discuss the transformative impact of AI on SaaS technology. Joel shares insights from his 20+ years of experience, focusing on the challenges and opportunities of integrating AI into technical and non-technical workflows. The conversation covers AI's role in code generation, the future of agent-to-...

Join Adil Saleh and Ryan Milligan , VP of Sales, Marketing, and Revenue at QuotaPath , on this episode of the Hyperengage podcast, as they explore the intersection of AI and sales performance in SaaS organizations. Ryan discusses his journey from RevOps leader to VP, driving sales strategy with data-backed insights. The conversation dives deep into how AI is not a replacement for humans but a powe...

Join Adil Saleh and Angelos Chronis , Co-Founder and CEO of Infrared City , on this episode of the Hyperengage podcast as they dive into the world of AI-powered climate simulations and urban resilience. Angelos shares his journey from architect and academic to deep-tech founder, building a platform that brings real-time environmental insights to decision-makers in architecture, real estate, and ci...

Join Adil Saleh and Lindsay Liu , Co-Founder and CEO of Super , on this episode of the Hyperengage podcast as they explore the intersection of AI and real estate SaaS. Lindsay shares her journey of launching Super, a customer service automation platform designed specifically for property managers, and how the company is redefining front desk support with AI-powered workflows. The conversation dive...

Host Adil Saleh interviews Ramsey Pryor , CEO of Rumi.ai , exploring the platform's evolution in conversational AI. Born during the pandemic, Rumi was designed to transform virtual meetings by introducing a real-time heads-up display for meeting summaries and integrations with tools like ClickUp and Slack. Rumi's core mission is of creating "perfect recall" for meetings, focusing...