Remarkable Retail Podcast

"How did you go bankrupt?" Bill asked. "Two ways," Mike said. "Gradually, then suddenly." - Ernest Hemingway, The Sun Also Arises Why do so many companies defend the status quo even when it becomes increasingly obvious that their business model is losing customer relevance and remarkability? Why do others think they can cost cut and store close their way to prosperity? In this episode we look at t...

William Gibson, the great American-Canadian speculative fiction author, once said: "The future is already here, it's just not very evenly distributed."  This episode features a deep dive into several key concepts to navigate the COVID economy and execute the journey to remarkable. First and foremost is the idea that much of the disruption that will determine future winners and losers is already in...

In this episode we delve into a topic that sits at the core of the need to be remarkable: the on-going bifurcation of the retail market. For more than a decade success has largely been found at either end of the spectrum. At one end, brands that offered incredible value and convenience have been gobbling up market share and opening hundreds of stores, even in the face of the so-called "retail apoc...

In this episode we talk about the end of scarcity that previously characterized much of retail's evolution. As we entered the 21st century, some 98% of all retail was done in brick & mortar locations where access, product choice and the information about what product and services would best meet our needs--and the price we should pay-- was highly constrained. Now e-commerce and the ubiquity of sma...

In our inaugural episode we explain what Season 1 is about and the structure of the podcast. We talk about why Steve wrote his book, the underlying concepts of ""Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption" and his "8 Essentials" framework. We unpack the idea that "shift happens", dissect the Black Swan event that is the global pandemic and delve into whether St...

Season 1 Trailer I'm here to tell you: Retail isn't dead. Boring retail is.  As a C-level executive at two Fortune 500 companies, keynote speaker and strategic advisor to dozens of retail, consumer and technology brands I help organizations accelerate their growth.  I’m also the author of the new best-selling book,  “ Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption...