Michael Martino Show

Your customer's highest effort is your biggest inefficiency 28.01.2022 2:34 ↓

Customer effort and process efficiency are related. Fixing process issues helps solve your customer issues

Leadership 27.01.2022 2:53 ↓

A leader is anyone who takes responsibility for finding potential in people and processes and helps develop that potential. But what are the things that get in the way of this?

Omni-channel customer interactions 26.01.2022 3:41 ↓

Customers are more frequently using multiple touchpoints to resolve service issues and are expecting an integrated and seamless experience

Opportunities to turn the tide of the Great Resignation 25.01.2022 3:27 ↓

Organizations willing to identify and improve issues can turn the Great Resignation in their favor

2022 NFL Divisional Playoff Weekend 21.01.2022 2:44 ↓

4 games on tap this weekend. I was 3 and 6 last week. Will I be better this week? Check out my picks for this weekend

Factors for Government to consider in Digital Delivery 21.01.2022 4:14 ↓

What does digital transformation mean for government?

Digital is not about technology 19.01.2022 0:43 ↓

Digital is about people

Top reasons why people are quitting during the Great Resignation 18.01.2022 3:09 ↓

Non of them is pay...

Pandemic Digital Board Game being Delisted from Multiple Stores 18.01.2022 2:12 ↓

The digital board game version of Pandemic has disappeared from Steam and will be removed from other stores throughout the year. Conspiracy or just the normal course of business?

2022 NFL Wild Card Weekend Predictions 15.01.2022 3:32 ↓

My guesses for this weekend's NFL wild card games

Why take a product-based view 14.01.2022 2:51 ↓

Digital transformation is about creating and sustaining value and not just about delivering a feature

How should organizations deliver on digital initiatives? 12.01.2022 2:55 ↓

Today C-Suite executives evaluate digital investments based on traditional ROI methods but is that the right path in a new digital world?

What is a Model Office? 12.01.2022 2:11 ↓

A Model Office knits together the people, process, and technology components of a new solution

Going back to the office 10.01.2022 0:39 ↓

Are you asking the right question regarding getting your teams back to the office?

No end in sight for the Great Resignation 07.01.2022 4:40 ↓

A record 4.5 million American workers quit their jobs I November 2021. Nearly three quarters of full-time employees might follow them in 2022

Digital is a change in mindset 07.01.2022 1:57 ↓

Transformation is a complete change to your business - from culture to people to business models to how you deal with your customers.

Y2K22 05.01.2022 1:22 ↓

Remember Y2K when people freaked about being able to process dates after 1999? Well... that happened in 2022...

Managing Distributed Teams 05.01.2022 2:05 ↓

Managing distributed teams requires leaders to double down on the fundamentals

Maker's Mark 101 review 03.01.2022 2:09 ↓

A quick review of Maker's Mark 101 Bourbon

Efficiency is key 31.12.2021 0:54 ↓

Operational excellence and efficiency are key in delivering the best citizen journeys across the government service

Cybersecurity and Privacy 31.12.2021 0:54 ↓

Governments house critical information and it is important for this data to be secure for Digital Government to move ahead

Tracking and Transparency 31.12.2021 1:01 ↓

Citizens want to stay informed about government service performance and the status of their transactions

Unlocking data 31.12.2021 0:56 ↓

Citizens have expressed interest in sharing tombstone data across different parts of government

Omni channel experience 17.12.2021 0:47 ↓

Citizens want to experience starting an interaction in one channel and completing it in another

Mobile now 16.12.2021 0:52 ↓

Citizens want to use their mobile device to interact with government services