Listen & Lead: Team Articles in Your Ears

Abstract: Trusting Employees to Deliver Results in Times of Change explores the research foundation showing that building trust is key to empowering high performance, especially during periods of organizational change and uncertainty. Drawing from literature in psychology, management, and organizational behavior, the article discusses factors that contribute to developing organizational trust, wit...

Abstract: This article explores why leaders often try to avoid or delay making difficult decisions, and provides strategies for overcoming hesitancy. Common reasons for avoidance include the desire to maintain superficial harmony, fear of being wrong, and prioritizing personal comfort. However, the article argues that decision-making is a core leadership responsibility, and avoidance does more har...

Abstract: Organizational disruptions from events like the COVID-19 pandemic have demonstrated the importance of resilience - an organization's ability to anticipate risks, maintain core functions during crises, and adapt successfully. This article outlines eight design principles that research indicates can help build resilience into an organization's structures, systems, culture and operations. D...

Abstract: This article discusses how organizations can develop skills in their employees that cannot be replicated by artificial intelligence (AI) and automation technologies. It explores three categories of skills that are likely to withstand the rise of AI: creative and design skills, social and emotional skills, and adaptability and lifelong learning. Practical guidance is provided for cultivat...

Abstract: This article explores how leaders can demonstrate their strategic thinking skills to key stakeholders through various actions and outputs. It first defines strategic thinking and its main components, including environmental scanning, future orientation, synthesis, adaptability, and intuition. The article then discusses how leaders can communicate strategic thinking through comprehensive...

Abstract: Employee retention is a key concern for organizations seeking to maintain talented workforces. Past research has consistently demonstrated a strong relationship between job satisfaction and employee turnover intention. However, questions remain regarding which specific factors influence satisfaction levels and how organizations can maximize this relationship to boost retention outcomes....