Scale Tales

Marianne Rutz, Europe's leading customer support expert, started her career in 1999 at Hertz's contact center. She was well-suited for the role as she has a background in travel and tourism. After gaining more experience in operations, she faced a difficult and unexpected battle with cancer.    Undeterred, Marianne project managed her way through the rounds of treatment and upon winning this battl...

Jeremy Streten is on a mission to provide access to legal advice for all small to medium-sized businesses around the world. These aren't just empty words. He really means it as evidenced by the strategic moves he's made to, as he describes it, "…scale myself out of my law firm to remove dependency on me."   How's that possible when business laws are country-dependent?   Well, turns out that's not...

Did you know that joy has financial value? Specifically, happy employees have 31% higher productivity, their sales are 37% higher and they're three times more creative. Marguerite Orane leverages these stats as part of making her case for joy in the workplace.   As an executive leadership coach, facilitator, and public speaker, she empowers executives and their teams to imbue joy in their work so...

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.   A few years after graduating from university, he accepted an offer to conduct training at a call ce...

Welcome to our newest show brought to you by Equilibria, Inc. - Scale Tales.   Scale Tales is a weekly business storytelling podcast. Join us as entrepreneurs, experts, and executives share entertaining accounts of their extraordinary moments at work while revealing how they did it. These true stories will take you on a journey from the conception of an idea to its growth and transformation into s...