In-Ear Insights, the Trust Insights Podcast

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss how you can keep your professional knowledge relevant despite rapid shifts in technology and software. You'll discover how to leverage agentic AI to audit and modernize your outdated standard operating procedures. You'll learn the vital importance of maintaining human oversight to prevent the loss of critical e...

In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the future of work in the agentic AI world. You will discover how artificial intelligence will impact your career. You will explore the hidden reasons behind the upcoming leadership crisis. You will learn actionable strategies to protect your job from automation. You will build essential skills to succeed in this n...

In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the three phases of GEO, or generative engine optimization. You'll discover the core mechanics behind Generative Engine Optimization. You'll learn the steps to prepare your website for artificial intelligence models. You'll uncover the truth behind misleading search tools. You'll master the process to capture the m...

In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss virtual versions, digital twins, and AI clones. You will uncover the process of building an artificial intelligence digital twin for routine tasks. You will explore the specific steps to map your unique thinking patterns into a custom prompt. You will unlock the secret to identifying the ideal duties for your virtu...

In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss balancing authenticity in an AI forward world. You will uncover the major flaw of automated social media accounts. You will learn the secrets to spot robotic replies. You will explore techniques to transform artificial intelligence into a helpful companion. You will master the balance between speed and true persona...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss how to measure AI impact beyond speed.   You'll discover why quality matters more than volume when AI accelerates work.   You'll learn a six‑level framework that lets you map your AI skill growth.   You'll see practical steps to protect your role in fast‑moving companies.   00:00 - Introduction   02:45 - The sp...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the AI wars and why relying on a single AI vendor can jeopardize your business continuity. You'll learn why relying on a single AI vendor can jeopardize your business continuity. You'll discover how to build an abstraction layer that lets you swap models without rebuilding your workflows. You'll see practical n...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss why most Q1 plans stall and how hidden fear holds teams back. You'll learn simple ways to turn a big roadmap into tiny actions you can start. You'll discover how generative AI can suggest low‑risk steps that keep momentum without a big budget. You'll explore how to break the blame cycle and build real progress...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss how AI can take over routine tasks and what that means for your daily workflow. You'll learn why relying too much on AI might erode essential skills and how to spot the warning signs. You'll explore practical frameworks—like the four R's and the TRIPS model—that keep you in control of AI projects. You'll see re...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss managing AI agent teams with Project Management 101. You will learn how to translate scope, timeline, and budget into the world of autonomous AI agents. You will discover how the 5P framework helps you craft prompts that keep agents focused and cost‑effective. You will see how to balance human oversight with ag...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss autonomous AI agents and the mindset shift required for total automation.  You'll learn the risks of experimental autonomous systems and how to protect your data. You'll discover ways to connect AI to your calendar and task managers for better scheduling. You'll build a mindset that turns repetitive tasks into...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the critical staffing decisions leaders must make in the age of autonomous AI. You will learn the four key options organizational leaders must consider when AI begins automating existing roles. You will identify which essential durable skills guarantee success for employees working alongside powerful new techno...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the practical application of AI agents to automate mundane marketing tasks. You will define what an AI agent is and discover how this technology performs complex, multi-step marketing operations. You will learn a simple process for creating knowledge blocks and structured recipes that guide your agents to perfo...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss analyzing survey data using generative artificial intelligence tools. You will discover how to use new AI functions embedded in spreadsheets to code hundreds of open-ended survey responses instantly. You'll learn the exact prompts needed to perform complex topic clustering and sentiment analysis without writing...

In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss generative engine marketing, or GEM, the AI equivalent of SEM. Just as SEO became GEO, so too is SEM likely to become GEM. Learn what it is, how it might manifest, and what you should be considering. Join our weekly #email newsletter: https://www.trustinsights.ai/resources/data-in-the-headlights-newsletter/   Follo...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the massive technological shifts driven by generative AI in 2025 and what you must plan for in 2026. You will learn which foundational frameworks ensure your organization can strategically adapt to rapid technological change. You'll discover how to overcome the critical communication barriers and resistance eme...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss small language models (SLMs) and how they differ from large language models (LLMs). You will understand the crucial differences between massive large language models and efficient small language models. You'll discover how combining SLMs with your internal data delivers superior, faster results than using the b...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the present and future of intellectual property in the age of AI. You will understand why the content AI generates is legally unprotectable, preventing potential business losses. You will discover who is truly liable for copyright infringement when you publish AI-assisted content, shifting your risk management...

In this episode, learn the secrets to designing and delivering unforgettable workshops and presentations. You'll discover the ideal balance between lecturing and hands-on exercises to keep your audience completely engaged. You'll learn a powerful method to understand exactly what your audience wants to learn before you create a single slide. You'll find out how to use AI to slash your preparation...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss essential selling frameworks and why they often fail today. You will understand why traditional sales methods like Challenger and SPIN selling struggle with modern complex purchases. You will learn how to shift your sales focus from rigid, linear frameworks to the actual non-linear journey of the customer. You...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the essentials of excellent account management and how AI changes the game. You will discover how to transition from simply helping clients to proactively taking tasks off their to-do list. You will learn the exact communication strategies necessary to manage expectations and ensure timely responses that build...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss creating reports that tell a story and drive action using user stories and frameworks. You will understand why data dumping onto a stakeholder's desk fails and how to gather precise reporting requirements immediately. You will discover powerful frameworks, including the SAINT model, that help you move from basi...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the stark reality of the future of work presented at the Marketing AI Conference. You'll learn which roles artificial intelligence will consume fastest and why average employees face the highest risk of replacement. You'll master the critical thinking and contextual skills you must develop now to transform your...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the worth of conferences and events in a tight economy. You will learn a powerful framework for evaluating whether an expensive conference ticket meets your specific professional goals. You will use generative artificial intelligence to score event agendas, showing you which sessions offer the best return on yo...

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss scaling Generative AI past basic prompting and achieving real business value. You will learn the strategic framework necessary to move beyond simple, one-off interactions with large language models. You will discover why focusing on your data quality, or "ingredients," is more critical than finding the ultimate...