Disney Insights

Our first podcast, under the Disney at Work site, is dedicated uniquely to Disney At Play, our newest website. It focuses on my first impressions of Star Wars Galaxy's Edge, and how it compares to other Great Disney experiences and of course, The Wizarding World of Harry Potter.

Our podcast wraps up an entire conversation on waiting in line at Disney, exploring a variety of ideas that can be applied to your customers who have to wait on you. Your host is J. Jeff Kober, who as a life-long fan and former Disney Institute leader, brings a love of all things Disney to life and work from The Happiest Place on Earth. Check out not only the podcast but our show notes at disneyat...

In this episode, we look at the tangible and intangible price people will pay to experience the new Galaxy's Edge. Lessons from this podcast will give insight as to the price your customers pay for the products and services you offer.

We look at the rides, retail and even food & beverage of Galaxy's Edge coming to Disneyland and Disney's Hollywood Studios at Walt Disney World to showcase some really great lessons in how you create products that wow even your most difficult-to-impress customers. Be sure to check out the show notes at DisneyAtWork.com

In this Business Magic Moment, Jeff discusses the processes like reservations and queueing that will be critical during the opening of Star Wars Galaxy's Edge.

In this Business Magic Moment, J. Jeff Kober discusses the setting of the new Star Wars lands.

In this Business Magic Moment, Jeff discusses the role of the cast members in the upcoming Galaxy's Edge at Disneyland and Walt Disney World.

In this Business Magic Moment, Jeff Kober shares details about his newly released complete guide to Star Wars: Galaxy's Edge. More information can be found at  Disney At Work.

In this episode, David Zanolla interviews J. Jeff Kober on his new book, Disney, Leadership and You.

In this episode, J. Jeff Kober and author Jim Korkis discuss what we can learn from nine decades of Mickey Mouse.

In this episode, Jeff and David discuss how the Disney Parks prepare visitors for the Disney experience before they even step foot in a park.

In this episode, David and Jeff discuss the changing organizational culture and structure at The Walt Disney Company and the role Bob Chapek has played in that transformation.

In this episode, David and Jeff discuss their recent travels to Disney destinations such as Disneyland, Shanghai Disneyland, Tokyo Disney Resort, the Disney Fantasy and Aulani: A Disney Resort & Spa.

In the second part of a two part episode, David and Jeff are joined by Mark David Jones of World Class Benchmarking and Small World Alliance. Mark discusses the culture of Walt Disney World and his time working there during the early days.

In this episode, Jeff and David discuss announcements from the Disney Parks presentation at the 2017 D23 Expo in Anaheim, CA. Jeff also shares some information about announcements that weren't made, but appear to be in the works.

In this episode, David and Jeff are joined by Mark David Jones of World Class Benchmarking and Small World Alliance. Mark discusses the culture of Walt Disney World and his time working there during the early days.

In this episode, Jeff and David are joined by Chris Nilghe from TDRexplorer.com to discuss the 1st year of Shanghai Disney Resort.

In this episode, J. Jeff Kober and David Zanolla discuss their thoughts of Pandora: The World of Avatar at Disney's Animal Kingdom. They overview all of the attractions, retail & food & beverage.

In this episode, David and Jeff discuss ways Disney builds anticipation for its guests. Specifically, the soon-to-open Pandora: World of Avatar is discussed.

In Part 2 of a 2 part episode, David and Jeff are joined by Doug Barnes from the Season Pass Podcast to discuss what Disney can learn from other theme parks and what other theme parks can learn from Disney.

In Part 1 of a 2 part episode, David and Jeff are joined by Doug Barnes from the Season Pass Podcast to discuss what Disney can learn from other theme parks and what other theme parks can learn from Disney.

In episode 5 of the Disney at Work podcast, we celebrate the 50th anniversary of Pirates of the Caribbean opening at Disneyland (March 18, 1967). In doing so, Jeff shares some lessons we can learn from the incorporation (or lack thereof) of a "pirates" attraction in each Disney kingdom around the world.

In episode 4 of the Disney at Work podcast, Jeff and David discuss their 10 favorite backstage locations at Walt Disney World. Spoiler Alert: If learning backstage secrets ruins the magic for you, please skip this episode.

In episode 3 of the Disney at Work podcast, we discuss the difference between 'nickel and diming,' upselling and offering all inclusive experiences and what lessons can be learned from all three. Show notes available at: http://disneyatwork.com/2017/02/new-disney-pricing-structures/

In episode 2 of the Disney at Work podcast, we discuss several key events happening in the Walt Disney Company in 2017 and discuss what lessons those events have to teach all of us, no matter what our business is.