The BHPH Morning Show

How is the BHPH dealer's relationship with their customer different from the BHPH lender's relationship with its dealer-borrowers??? Texas dealer Russell Moore joins this White Hat Wednesday broadcast to break down how a conversation on this subject came about with his wife weeks ago. We'll talk through the fascinating similarities and differences. How is the BHPH dealer's relationship with their...

Lenders? Merchant services? Down payments? Inflation? In this Monday broadcast, we'll rifle through some of the open questions and hot topics introduced by dealers. Heck, we might even offer a few suggestions based on 26 years in the space .... Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am...

Struggling to accurately forecast capital needs? It's important, but challenging. Join this Friday broadcast to see (video encouraged for this episode) how we suggest building cash flow and profit projections. We'll share how to build a solid framework to project the RFC impact, reinsurance, credit lines, etc. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE o...

In Buy Here Pay Here (BHPH), some dealers offer very little customer input when it comes to choosing a vehicle. Others may have more flexibility. Is there any real difference when it comes to the customer's satisfaction and "performance?" Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am easter...

Ever wish you could ask some of the most successful BHPH and/or LHPH dealers what advice they'd give to someone in your shoes? We just did, They offered GREAT feedback, especially for dealers who may be new to self-financing. Tune in to get a rundown on some important truths. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook ev...

LIVE from San Diego for the LHPH Summit with guest Bill Elizondo, NIADA 20-group moderator, consultant and trainer. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #...

What is "Appendix W?" It's brand new - a simple but important document created by the hosts of this podcast and the founders of White Hat Way - Jim & Michelle Rhoads. It will accompany all WHW agreements (joint ventures, partnerships, sponsorships, client engagements, etc.) going forward. It was created to essentially say "the folks whose signatures appear below subscribe to the principles and...

At the time of this airing, just 35 days remain until the BHPH Dealer Forum kicks off in Indianapolis Nov 13th-15th. The format is different than what dealers have known as the NABD-like and, more recently, the Super Forum-like structure. CEO of the National Independent Automobile Dealers Association, Jeff Martin and NIADA 20-group moderator and trainer, Bill Elizondo, join this Monday broadcast t...

OK, your BHPH crew is honest. Great! Here are some steps to keep it that way. In this Friday episode, we'll offer some practices for matching up receivables to cash as well as a post-sale audit method to identify "off the books" money that never reached your company's bank account.  Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn an...

In business, Simon Sinek calls it the "infinite game." We call it the "long game" when talking about White Hat Way in the BHPH/LHPH industry. Are you winning??? At what??? Some BHPH dealers are sprinting while others are running at a marathon pace. In this White Hat Wednesday episode, we'll explain why it matters and speak to how the BHPH consumer can be affected by each approach. Find the BHPH Mo...

Dealers Chad Randash (MT), Nik Dumin (PA) and Rich Pratt (GA) join to answer "micro questions" about reconditioning. How far do they go? How do they decide? Why do they decide the way they do? Join us live at 11 EDT for this fun and informative panel discussion! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed,...

Could outsourcing (BDC/sales, collections, insurance verification, etc) make sense in your situation? Could it even be a missing link for scaling and growth? In this Monday episode, we'll share our perspective after recent client experiences and list out some of the pros and cons. In particular, we'll focus on the areas of the BHPH that involve customer interaction. Find the BHPH Morning Show on V...

n the used car industry, it's helps to gain trust. To do so, we have to understand it. What does it look like? How do other gain our trust? And what are the benefits associated with establishing trust. Established BHPH dealer Jared Halsted joins to add his perspective LIVE at 11am EDT on this White Hat Wednesday episode. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning...

In this Friday episode, we'll talk some football! In particular, we'll talk about the parallels between football (or sports in general) and Buy Here Pay Here (as a business and as an industry). Special guest Tommy Brandis also joins at the top of the broadcast. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &...

Some things are much easier done than undone. Information access for management and other team members is among those things. In this Monday episode, we'll discuss hierarchy, internal controls and the vulnerabilities that dealers can face when too much access is granted. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every M...

Tyler Simmons (TX), Candice Price (NE) and Russell Moore (TX) are panelists in a discussion about the "knowledge gap" or financial literacy in the Buy Here Pay Here customer segment. What are the numbers? How did we get here? Is it possible to close the gap? Hear from these seasoned pros on this episode of White Hat Wednesday. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Mo...

As "sideline observers" (not attorneys), we see many situations described that could lead to legal action. In some of those cases, the dealer could be the plaintiff. But, in others, the dealers just might land in the crosshairs as a defendant. In this Monday episode, we'll discuss a few matters from the news and from social media. Join us LIVE at 11 EDT or catch the #replay on YouTube or most anyw...

Winning/earning more customers in BHPH has some science to it. In introducing White Hat Way as a business approach, we find ourselves speaking to the (often less provable) intangible elements. In this WH Wednesday broadcast, we'll offer some high-level tips for creating more traffic and sales as well as how to "keep them sold!" Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH M...

As long as there has been Buy Here Pay Here dealerships, dealers have wrestled with this question: "When I own a car for too much and it hasn't sold, should I wholesale it at a loss and take the wholesale hit? Or should I finance it at a low margin/high cash-in-deal?" I recently did the math. Join this Monday episode to hear (and see) what the numbers reveal. [VIDEO RECOMMENDED FOR THIS ONE] Find...

TaxMax has been serving the BHPH industry for decades. On this Friday episode, Pres/CEO Bill Neylan joins to share the results from the 2023 tax refund season and offers suggestions for a successful 2024. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michel...

What is a legacy/impact business and how do I build one? And why? Join this White Hat Wednesday broadcast as we offer ways BHPH dealers can leave the industry better than they found it, all while making a great living! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (...

Will BHPH/LHPH eventually move to lower APRs? While hard to imagine in the current day of rising interest rates and cost of money, this is an interesting scenario to contemplate. We'll offer our 2 cents on the future of subprime financing and what we believe could separate winners from losers as the industry evolves. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show...

Want more BHPH sales??!! Faster inventory turn?? Tune in for this Friday episode to hear hot tips for moving more metal! [Hint: As a dealer, some might be hard to hear] Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests...

Tim Byrd (DealerRE) and Tim Lawrence (LHPH Capital) join our 66th White Hat Wednesday to publicly announce their financial commitment to the advancement of White Hat Way! As founders of WHW, Michelle and I are excited to share that these two highly-reputable companies represent the "first dominos to fall" in developing "White Hat" education, tools and other solutions for BHPH/LHPH dealers and cons...

Some call it "policy work." Others might say "goodwill repairs." These are mostly repairs made not long after the sale for items not covered by a warranty or service contract. Different than sidenote repairs (to be repaid by the customer), goodwill repairs are freebies done by the dealer in the interest of customer satisfaction. But, some BHPH dealers struggle to keep a lid on it while others find...