Scaling UP! H2O

Today's episode is my favorite format that we do. It is where you ask questions, and I answer them. As a water treatment professional, we should always have more questions than answers. Generating new questions means that we are thinking about everything we are doing, and we are trying to do what we do better. If you are not asking questions (even to yourself), you are not stretching your level of...

I know what you are thinking, I am crazy to have all these processes. Wel l ,  I  think you are  insane  not to have all these processes. A process allow s a standard of quality   no matter who is performing the task.   In   episode 131 , I spoke with Alicia Butler Pierre ,  all  about process es. One of the  components  of the  Entrepreneurial  Operating System (EOS) is process es.  EOS refers to...

Today's episode might feel a little different than usual. However, we could all use a positive mental attitude boost during these challenging times. I know you've heard me talk about my favorite book, 7 Habits of Highly Effective People, before on this show. Habit 1 is about being proactive. It's a choice not to react when something happens to you. Instead, we should pause and choose our response...

It is not uncommon for people to tell me they are impressed with the amount of work I can get done. This attribute has helped me get noticed over the years. As my years increased, so have my tasks. Like most of us, I had more to do, so I did more. Usually, this time came at the expense of taking personal time and time away from family activities. Eventually, when there was even less bandwidth, thi...

Folks, many associations have online conventions right now; it is a perfect time to "try" them out! You won't have any travel expenses, and you can see what they have to offer. Here is a list of conferences coming up:    July 13-16  Texas Water Conference   (Online)    July 28-31  Association of California Water Agencies Conference   (Online)    August 17-19  StormCom     September 13-16  WateReus...

Who would think that all of our meetings in the 2nd quarter of 2020 would be over video conference? Not me. I would have bought a hefty amount a Zoom stock if I did. Which, by the way, was trading for about $70 back in February and will now cost you $210. Hindsight, right! For those of us that didn't make it rich buying Zoom stock, you probably use Zoom's product or something like it. Have you eve...

It is the end of the 2nd quarter! Who knew what 2020 was going to bring? Nobody thought it was going to be a pandemic. As we all learn what the "new normal" is for our day to day routines that used to be so typical, we still have to deal with accounts that were not the best before the pandemic. They certainly didn't get any better during the pandemic!      My good friend  Mark Lewis , CWT is our g...

For the last two months, our world has been very different. Who would have thought we would have stay at home orders? I know I didn't! But it did. As we reopen, everybody wants to know what they can do to get back to work.      As a water treater, we have a different perspective on what it takes to get a building or facility back up and running. Most owners are thinking about all the things they c...

EP 139 - The One With CRM Expert, Resa Gooding

Last week we heard from  Evapco's   Brett Alexander .   Brett   explained  the inner working s  of all  types of cooling towers and how we can tell the differences between them.  We also  discussed  the different metallurgies that these devices are made of.   If you didn't get a chance to listen to last  week's   episode , please do so.  It is a great baseline on cooling tower knowledge.   Today,...

Every day  for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one.  As an industrial water treater, cooling towers are part of our day to day lives.   I do remember a time before that when I did not know what a cooling tower was and  having  to learn about how it worked.   But  I must admit,  later , I really  didn't  give them  too  much t...

Last January, I started a group called The Rising Tide Mastermind. You probably have noticed that I've mentioned it quite a few times on the podcast. The fact of the matter is, I want to get the word out about this group. I can say that it has been transformational for its members. And me too!    Many of you in the Scaling UP! Nation! have asked questions about The Rising Tide Mastermind by going...

How  do you know how well you are doing if you don't measure it?   Ok, how about this...  How would you know who was winning if they dint keep score?   Now try this: How do you know how you are doing if you aren't keeping score?    And the better question is: how do you get better if you don't know to get better ?   I am talking about metrics.  Metrics is how we can keep score on everything we do....

I want to personally say thank you to all of the water treaters out there that are keeping our world running.     Please stay safe.  

I am always looking for ways to find out what I don't know I don't know. The problem with that is you don't know what you don't know, you know...    For this reason, I try to put myself in situations to force what I don't know to become apparent to me. Some of the ways I do this is:    Reading    Going to events    Listening to podcasts    Participating in mastermind groups (like  The Rising Tide...

Nation!, one of my favorite things to do on this podcast is to talk to other water treaters. As a fellow water treater, I can relate to the trials and tribulations others in our industry face. I am continuously amazed at how water treaters will selflessly help other water treaters with issues. We are a part of such a great community! I have developed some great relationships because I ask a fellow...

132 Pinks and Blues: 12 Week Year  Episode 132: Show Notes As you know, I love to make goals. I love achieving those goals even more. At a very early age, I learned how to stretch myself to accomplish things I wanted to do. However, it wasn't until later in life that I learned tools to help me be more efficient at reaching those goals.    Last January, I started a Mastermind Group called The Risin...

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series.  These webinars are completely free, so share this link with anyone you think can benefit.  Our speakers will help advise us on what to focus on as we navigate this uncertain road.  Jo...

131 The One About Standard Operating Procedures Episode 131: Show Notes Nation! Are you as excited as I am about Standard Operating Procedures (SOP's). I'm guessing probably not. There was a time where I didn't get very enthusiastic about them either, but they have changed my life. I promise, they did!   SOP's are the specific items that have to be completed in order to perform a particular task o...

Scaling UP! Nation ! ,  we are a community!  And as a community, we can get through anything.   During this time of uncertainly, we must stay proactively positive.   As we socially distance ourselves, how do we stay connected?  More specifically, how are you staying connected?  Are you reaching out to people and letting them know you are thinking about them?   How are you punctuating the positive...

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series.  These webinars are completely free, so share this link with anyone you think can benefit.  Our speakers will help advise us on what to focus on as we navigate this uncertain road.  Jo...

130 The One About The Tools I Use Episode 130: Show Notes Scaling UP! Nation! Thank you!    Why am I thanking you? Well, you're fantastic. More specifically, you have helped me with this podcast in so many ways. Here's what you do:    You listen to the podcast.    You get great guests for me to interview.    You tell others to listen to the podcast.    You give me questions to help with future epi...

129 The One That Helps You with Sales Presentations Episode 129: Show Notes Nation! a water treater must wear many hats. You  have to  be fluent in plumbing, electricity, chemistry, physics, and even psychology, to name a few. Our job never gets boring. We are always learning and taking on new challenges. One of the duties that I didn't mention in the list above was sales.  It doesn't matter what...

128 Pinks & Blues: Tonnage x3 Episode 128: Show Notes Every week you hear me ask for questions from you, The Scaling UP! Nation! and I am happy to report that you answer those requests. One of the topics that have come up from listeners of the show is for me to define why we do certain things in water treatment.  Most of your questions have revolved around math.   Over the last few Pinks and Blues...