Our Parking Industry®

Inside The Lane: Featuring Delaware Valley Paving Summary In this episode of Inside the Lane, Leigh interviews Adam Fisher from Delaware Valley Paving, a national company specializing in asphalt and concrete maintenance and construction. Adam discusses the company's history, services, and customer base, emphasizing their commitment to quality and innovation. He explains the onboarding process for...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss the insights gained from their interview with Tennessee Attorney General Jonathan Skrimetti. They explore the transformational changes in the parking industry, the emotional experiences of customers, the role of technology in customer service, and the challenges posed by gateless parki...

Consumer Protection Meets Parking: A Conversation with Tennessee Attorney General Jonathan Skrmetti Summary In this episode, Tennessee Attorney General Jonathan Skrmetti discusses the intersection of consumer protection and the parking industry, highlighting a significant settlement against Metropolis for deceptive practices. The conversation explores the importance of transparency in pricing, the...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap the key themes and highlights from Season Two of the Our Parking Industry podcast. They discuss the importance of collaboration, communication, and standardization in the parking industry, reflecting on how these themes have emerged throughout their interviews. The hosts share their favorite moments from the season, includ...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their conversation with Julie, the founder of Dixon Resources Unlimited. They explore her journey in the parking industry, focusing on on-street parking, policy impacts, and the importance of compliance and predictability in parking operations. The discussion highlights Julie's entrepreneurial spirit, the challenges face...

Summary In this episode of the Our Parking Industry Podcast, host Leigh Thomas engages with Clyde Wilson and Julie Dixon, exploring the evolution of parking enforcement, the impact of technology, and the challenges facing the parking industry today. Julie shares her journey into parking, the importance of compliance, and the need for balanced policies that address both parking and transportation n...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their insights from an interview with Fed Revolte, the director of parking and curb management in Tampa. They explore themes of innovation, risk-taking, communication, hurricane preparedness, curb management, and the importance of quantifying the value of parking spaces. The conversati...

Summary In this episode of the Our Parking Industry podcast, Krista Olien interviews Fed Revolte, the Director of Parking and Curb Management for the City of Tampa. They discuss Fed's journey in the parking industry, innovative approaches to parking management, the importance of communication with the public, and the transition to frictionless parking. Fed shares insights on customer service, stak...

Insights from NPA 2025: Networking and Presentations Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their experiences at NPA 2025, discussing the importance of networking, the value of presentations, and the significance of customer service in the parking industry. They share insights from their own presentation on auditing, the vibrant culture of Indianapolis, and the...

Summary This conversation explores the evolving landscape of electric vehicle (EV) parking, focusing on insights from David Weber of SWTCH, a company innovating in EV software. The discussion highlights the importance of data, customer experience, and the challenges of management in the parking industry. It also addresses the role of government mandates, consumer-driven development, and the need f...

Powering the Future: AI, EV Charging, and the Evolution of Parking with Switch Summary In this episode of the Our Parking Industry podcast, Krista Olien and Lee Thomas interview David Weber from SWTCH, an EV charging company. David shares his journey from valet to parking professional and discusses the evolution of the parking industry, particularly in relation to electric vehicle (EV) charging. H...

Summary In this episode of the Parking Industry Podcast, Krista Olien, Clyde Wilson, and Leigh Thomas recap their insightful conversation with Mike Lauder from Scheidt & Bachmann. They discuss key takeaways from Mike's expertise in cybersecurity, the evolution of parking technology, and the importance of data security in the industry. The hosts reflect on the historical context of credit card...

Summary In this episode of the Our Parking Industry Podcast, Krista Olien, Leigh Thomas, and special guest Mike Lawter discuss the evolution of the parking industry, focusing on technology, cybersecurity, and the importance of standardization. Mike shares his journey from web development to becoming the CTO of Scheidt & Bachmann, highlighting the challenges and advancements in the industry, pa...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their interview with Kendra Petty, a seasoned professional in the parking industry. They explore Kendra's unique journey, her insights on the importance of attention to detail, the dynamics of customer service, and the role of women in the industry. The conversation highlights the need...

Summary In this episode, Kendra Petty shares her extensive experience in the parking industry, transitioning from operations to a technology-focused role at WAY. She discusses the unique features of the WAY super app, the importance of embracing technology in the parking sector, and the need for collaboration to address fragmentation in the industry. Kendra also emphasizes the significance of ment...

Summary In this inaugural episode of the Grumpy Garage podcast, Clyde Wilson and John Van Horn delve into the transformational changes occurring in the parking industry. They discuss the evolution of payment methods, the impact of technology on pricing, and the challenges posed by outdated rate structures. The conversation highlights the importance of adapting to an educated customer base and the...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their conversation with Joaquin Rojas, highlighting his insights on the parking industry. They discuss the importance of high standards, effective training, and the behind-the-scenes work that ensures smooth operations. The conversation also touches on the challenges faced at Jackson Memorial Hospital and the implications...

Summary In this episode, Leigh Thomas, Clyde Wilson, and Joaquin Rojas discuss the intricacies of the parking industry, focusing on Joaquin's journey from a cashier to a director of parking and transportation. They explore the importance of empathy in managing hospital parking, the challenges faced in this unique environment, and the significance of training and customer service in valet operation...

Summary In this conversation, Krista Olien, Clyde Wilson, and Leigh Thomas recap insights from Chris Sherman's podcast, focusing on the integration of technology and people in the parking industry. They discuss the importance of understanding both the workforce and customers, the challenges of adapting to rapid technological changes, and the generational gaps in technology comprehension. The conve...

Summary In this episode of the Our Parking Industry Podcast, Krista Olien interviews Chris Sherman, Chief Commercial Officer of Metropolis, who shares his unique journey into the parking industry, the evolution of technology in parking, and the importance of leadership and team empowerment. Chris discusses the challenges and opportunities presented by mergers, the impact of autonomous vehicles, an...

Exploring the West Coast: A Parking Industry Adventure Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas share their experiences from a recent trip to the West Coast, where they explored parking challenges in San Francisco, the impact of autonomous vehicles, and the historical significance of the Ferry Building. Clyde shares a sentimental sto...

Buy, Build, Partner: Navigating Tech, Advocacy & Real Solutions in Parking Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss the critical concepts of 'Buy, Build, Partner' in the parking industry. They explore the importance of partnerships in problem-solving, the need for advocacy within the industry, the challenges posed by buzzwords, and the necessity of managing...

Summary In this episode of the parking industry podcast, Tim Maloney shares his extensive journey through the parking industry, from his beginnings as a valet to becoming a leader in parking technology and advisory. The conversation explores the evolution of technology in parking, the current state of the industry post-COVID, the impact of e-commerce and digital payments, and the future of EVs and...

Summary In this episode, Krista Olien, Leigh Thomas, and Clyde Wilson discuss the transformative impact of technology in the parking industry, particularly focusing on License Plate Recognition (LPR) and its role in enhancing customer service and accountability. They explore how technology helps identify customers, understand their needs, and improve overall parking management. The conversation al...

Transforming Parking with Automation: Insights from TagMaster’s Amanda Duffy Summary In this episode of the Our Parking Industry podcast, Leigh Thomas speaks with Amanda Duffy, the National Sales Manager of TagMaster North America. They discuss Amanda's unique journey into the parking industry, her experiences transitioning from the yachting sector, and the innovative solutions TagMaster offers in...