CXOInsights by CXOCIETY

The Gartner report, Emerging Tech Impact Radar: Artificial Intelligence in Banking, reveals that 67% of banking institutions (surveyed) are currently using artificial intelligence in their operations. Use cases for adopting AI include enhancing automation efforts and driving efficiency, improving customer service, reducing operating costs, and boosting data analytics to support data-driven decisio...

Artificial intelligence has been immortalised in movies with hits like "Bicentennial Man", "Upgrade" and its namesake "Artificial Intelligence" by Steven Spielberg.  These days AI is getting a revival in the enterprise following OpenAI's launch of Chat Generative Pre-trainer Transformer on 30 November 2022. The large language model-based chatbot, more popularly k...

In a Forrester survey of 250 IT and marketing professionals, CRM or customer relationship management topped (63%) the list of technologies used by marketing. Customer Data Platforms (57%) and Web Analytics (55%) round out the top three. It is interesting to note that in the same survey, 83% of business leaders admit their MarTech platforms don't work very well together and that 73.5% of CMOs...

Many of the concepts and practices for data protection in general, and backup/recovery (B/R) in particular, have not changed since they were developed in the client/server era.  The basic architecture of these products was designed for array-based data recovery before the concepts of virtualisation and containerization were introduced. Even today, backup/recovery is performed on a periodic, preset...

Backup and disaster recovery solutions came into the market in 1978. At the time, however, the primary concerns were driven by power outages. In some parts of Asia, this remains true today. The Morris worm that hit 10% of internet-connected computers in a span of 24 hours, may have ushered the strategy of wiping systems to get rid of malware – a practice that is still done these days as a last res...

Gartner says the mass availability of generative AI has become a top concern for enterprise risk executives in the second quarter of 2023. It was mentioned by 66% of 249 senior risk executives, just one point behind third-party viability and ahead of financial planning uncertainty. Ran Xu , a research director in the Gartner Risk & Audit Practice says this reflects both the rapid growth of pub...

Mention quantum computing and we get immersed in discussions around optimization, cryptography and research. There is also growing speculation on how quantum technology will alter the information security landscape. To help us better understand where quantum computing is today and what CIOs need to consider as the technology continues to evolve is Scott Crowder, Vice President, Quantum Adoption, I...

 The digitalisation of operations and the increasing use of streaming and internet usage drive demand for data and boost the data centre market with positive long-term growth opportunities. According to CBRE, the strong demand (for data centre capacity) is yielding record-low vacancy rates and the worldwide shortage of available supply is leading to price increases for data centre capacity.  A Cli...

Picking from the lessons learned during the COVID pandemic, the Singapore government is undertaking what it describes as a long-term healthcare reform describing the process as a pivotal phase of its transformation journey. The reform will see the government invest in information technology "focusing on mission-critical national systems for hospital billing, drug ordering and dispensation, an...

Only a few years ago, IT teams and their security counterparts worked in separate silos. But as organizations face escalating threats and breaches, there is a burning need to converge IT observability and cybersecurity. The single biggest driver of this convergence is the need to share critical data to help security teams improve cyber resilience. In this PodChats for FutureCIO, Alvin Tan , Singap...

The 2023 Gartner CIO and Technology Executive Survey noted that even before ChatGPT, one-third of CIOs say their organization had already deployed artificial intelligence (AI) technologies, and 15% more believe they will deploy AI within the next year. But deciding how best to proceed means factoring AI into business value, risk, talent and investment priorities. John Hillery, managing vice presid...

Alan Turing, a British polymath who explored the mathematical possibility of artificial intelligence, suggested that humans use available information and reason to solve problems and make decisions. He pondered the question: why can’t machines do the same? This has become the logical framework of his 1950 paper, Computing Machinery and Intelligence which discussed how to build intelligent machines...

A digital adoption platform (DAP) is a software layer integrated on top of another software application or website to guide users through tasks and functions. Digital adoption platforms aim to help new users quickly learn how to interact with a website or application or assist returning users in learning newly added functionality. This improves onboarding for new users and drives the adoption of n...

Rockwell Automation's 8th annual State of Smart Manufacturing Report reveals that the number one obstacle manufacturers face in 2023 is balancing profitable growth without sacrificing quality. The study also reveals a greater emphasis on accessing data’s true potential, and increasing the adoption of technology to build resilience, enable agility, and increase sustainability. Gartner says two...

Without a doubt, Artificial Intelligence is now a topic of interest among CFOs. How to properly channel this interest into the finance function remains to be seen. Gartner says: To build an AI-driven finance organization for the future will require a combination of technical and business skills that many finance teams do not have today. In today's PodChat for FutureCFO, we are joined by Mark...

In an autonomous finance function , processes and activities are partly governed and majority operated by self-learning software agents that optimize front-, middle- and back-office operations. According to Shannon Cole , senior director analyst, research in the Gartner Finance practice, opines that many CFOs are ill-equipped to identify and address the rapidly evolving digital skills needed in fi...

Network operations teams are struggling with the rapid change in the cloud and dynamic resource orchestration, rendering older technology inadequate for troubleshooting problems. In fact, networking issues cause a large portion of IT outages, and Uptime Institute found nearly 40% of organisations that suffered outages were caused by human error.   As organisations look for ways to improve the oper...

George Leung Siu-kay, CEO of the Hong Kong General Chamber of Commerce, reveals that companies in Hong Kong are struggling with an emigration wave that has pushed turnover rates above 20%, with the loss being felt especially keenly in their middle ranks While helping, increasing salaries alone should not be seen as a cure-all for the situation, as not every organisation can afford to battle a wage...

Network security consists of the policies, processes and practices adopted to prevent, detect and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. According to the 2023 Global State of Cybersecurity Study by Infoblox, the average organisation in Singapore experiences 54 security incidents per day. It concludes that there’s growing...

History tells us that the ideals of customer experience can be traced to the development of market research as a method of improving advertising in the 1920s. The practice spread to other sectors following World War II the boom of consumerism. So nearly a hundred years has passed with much experience and an abundance of technology, we must ask: have we achieved the pinnacle of customer experience...

In the meantime, however, CISOs need to acknowledge that is important to the board. This means not only showing how the cybersecurity program prevents bad things from happening. But perhaps more importantly, how cybersecurity improves the enterprise’s ability to take risks effectively. Even better, how to use cybersecurity as a competitive advantage.  Gartner recommends CISOs get ahead of the chan...

According to Forrester, a customer experience (CX) leader, is in charged of aligning the organization around customer value. From the C-suite on down, the customer experience leader needs to advance customer-centricity — evaluating experiences from the customer’s point of view.  Forrester says this approach drives loyalty and growth. But rallying the necessary level of focus and alignment is tough...

Digital transformation is easy to say, arguably hard to implement and failures continue to occur even as we learn from our own experiences and those of others. Why is digital transformation difficult? Some argue it is because transformation refers to a change to something that's core to the business. That it is not only about using new technologies and optimizing processes, but it encompasses...

PodChats for FutureCIO: How a data-driven strategy enables AIA to deliver on its customer promises  The COVID-19 crisis continues to have a significant impact on individuals, society, businesses and the wider economy across the globe. The insurance industry has not escaped its impact, but insurers have responded quickly to the crisis. Deloitte says as the broader economy recovers and responds to t...

The cloud infrastructure and platform services (CIPS) market consists of standardized, highly automated offerings in which infrastructure resources such as compute, networking, and storage are complemented by integrated platform services (managed application, database, and functions as-a-service offerings). Gartner predicts that by 2027, more than 50% of enterprises will use industry cloud platfor...