What to Say When Things Get Tough

Back in the spring of 1988, the U.S. Environmental Protection Agency published a short pamphlet entitled Seven Cardinal Rules of Risk Communication . It quickly became, and remains to this day, one of the seminal works in the field of risk communication. Although the field has changed and evolved over the last 33 years, these basic fundamental rules on which effective risk communication is built c...

Making sure our kids don't fall behind in their studies has been a challenge for millions of parents in the age of coronavirus, and many have turned to tutors for help. Our guest today is Gabrielle Crichlow, founder and owner of A Step Ahead Tutoring Services in New York. We talk about how she’s weathered the storm and the role that communication plays in removing the stigma that sometimes comes w...

Making sure our kids don't fall behind in their studies has been a challenge for millions of parents in the age of coronavirus, and many have turned to tutors for help. Our guest today is Gabrielle Crichlow, founder and owner of A Step Ahead Tutoring Services in New York. We talk about how she’s weathered the storm and the role that communication plays in removing the stigma that sometimes comes w...

Our guest today is Daniel Bruce Levin, who describes himself as a fifth dimension personality. Over the course of a very eventful life, Daniel has hitchhiked around the world, come within one day of being ordained as a Jewish rabbi, walked away from the opportunity to run a multi-billion company, and advised companies, non-profits and government agencies on how to replace siloed thinking with inno...

Our guest today is Daniel Bruce Levin, who describes himself as a fifth dimension personality. Over the course of a very eventful life, Daniel has hitchhiked around the world, come within one day of being ordained as a Jewish rabbi, walked away from the opportunity to run a multi-billion company, and advised companies, non-profits and government agencies on how to replace siloed thinking with inno...

To start off the New Year, we welcome back Sheri Singer, president of Singer Communications (www.singercomm.com). Together we offer a retrospective on 2020 and what it meant for communications professionals, both professionally and personally. Thank you to my daughter, Rachel Greenberger, for our new podcast art. Thank you to Jim Cirillo at jimiumgroup.com for our old podcast music. Please send qu...

To start off the New Year, we welcome back Sheri Singer, president of Singer Communications (www.singercomm.com). Together we offer a retrospective on 2020 and what it meant for communications professionals, both professionally and personally. Thank you to my daughter, Rachel Greenberger, for our new podcast art. Thank you to Jim Cirillo at jimiumgroup.com for our old podcast music. Please send qu...

Back in September I appeared as a guest on Aaditya Mehta's Mumbai-based podcast, Personality Development. Please enjoy this encore presentation. What to Say When Things Get Tough will be back with all-new episodes on Wednesday, January 6. Until then, Happy Holidays and ... always be positive!  

Back in September I appeared as a guest on Aaditya Mehta's Mumbai-based podcast, Personality Development. Please enjoy this encore presentation. What to Say When Things Get Tough will be back with all-new episodes on Wednesday, January 6. Until then, Happy Holidays and ... always be positive!  

Most people are perplexed by big numbers. We're just not good at comprehending millions, billions and trillions, and that can trip us up when we need to communicate effectively in difficult situations. In this episode, we discuss why we have such trouble with big numbers (which does help to explain why we continue to play the lottery even though we'll never win), how they influence our perception...

Most people are perplexed by big numbers. We're just not good at comprehending millions, billions and trillions, and that can trip us up when we need to communicate effectively in difficult situations. In this episode, we discuss why we have such trouble with big numbers (which does help to explain why we continue to play the lottery even though we'll never win), how they influence our perception...

I think I made a mistake releasing a new episode during Thanksgiving week. Listenership was way down. So, I decided to re-post last week's interview with Sheri Singer of Singer Communications (www.singercomm.com). It's really good and I hope more people will hear it this way. Original music by Jim Cirillo (www.jimiumgroup.com). Original art by CC Snetsinger. Send questions to wtswtgt@gmail.com. Fo...

I think I made a mistake releasing a new episode during Thanksgiving week. Listenership was way down. So, I decided to re-post last week's interview with Sheri Singer of Singer Communications (www.singercomm.com). It's really good and I hope more people will hear it this way. Original music by Jim Cirillo (www.jimiumgroup.com). Original art by CC Snetsinger. Send questions to wtswtgt@gmail.com. Fo...

Today I’m pleased to bring you the conclusion of my interview with Sheri Singer, president of Singer Communications. In this installment, Sheri and I discuss a few silver linings for trade associations and professional societies amidst all the bad news that’s come our way in 2020, and what they mean for communicators and consultants who work for these organizations.  Thank you to Jim Cirillo at ji...

Today I’m pleased to bring you the conclusion of my interview with Sheri Singer, president of Singer Communications. In this installment, Sheri and I discuss a few silver linings for trade associations and professional societies amidst all the bad news that’s come our way in 2020, and what they mean for communicators and consultants who work for these organizations.  Thank you to Jim Cirillo at ji...

During our broader interview on association communications, Sheri Singer, president of Singer Communications (www.singercomm.com), shared her thoughts on how non-verbal cues have changed in the age of Covid. I decided to break it out as a bonus holiday season minisode for your listening pleasure. Check back next Wednesday for the conclusion of our interview.

During our broader interview on association communications, Sheri Singer, president of Singer Communications (www.singercomm.com), shared her thoughts on how non-verbal cues have changed in the age of Covid. I decided to break it out as a bonus holiday season minisode for your listening pleasure. Check back next Wednesday for the conclusion of our interview.

We're joined today by Sheri Singer, president of Singer Communications. Sheri and I go way back and we've spent many years providing communications services to trade associations and professional society of all shapes and sizes. Our conversation went on so long that I decided to break it up into three parts. Today we talk (mostly) about the challenges that covid poses to associations and societies...

We're joined today by Sheri Singer, president of Singer Communications. Sheri and I go way back and we've spent many years providing communications services to trade associations and professional society of all shapes and sizes. Our conversation went on so long that I decided to break it up into three parts. Today we talk (mostly) about the challenges that covid poses to associations and societies...

Please enjoy this encore presentation of my interview with Keturah. She's lived an incredible, inspired life and shares the role that communication has played in her journey. It's never too late to subscribe to, rate and review this podcast. Please send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt. And tune in next week for an all-new episode featuring Part 1 of my interview...

Please enjoy this encore presentation of my interview with Keturah. She's lived an incredible, inspired life and shares the role that communication has played in her journey. It's never too late to subscribe to, rate and review this podcast. Please send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt. And tune in next week for an all-new episode featuring Part 1 of my interview...

When we really think about it, it's amazing how much information we take in -- and how strongly we judge and assess the world around us -- based on non-verbal cues. In this episode, I share a short story about my girlfriend's two younger sons which I think illustrates the point. Thank you to Jim Cirillo of jimiumgroup.com for the original music. Thank you to CC Snetsinger, one of the sons I talk a...

When we really think about it, it's amazing how much information we take in -- and how strongly we judge and assess the world around us -- based on non-verbal cues. In this episode, I share a short story about my girlfriend's two younger sons which I think illustrates the point. Thank you to Jim Cirillo of jimiumgroup.com for the original music. Thank you to CC Snetsinger, one of the sons I talk a...

We continue our discussion about nonverbal messaging, and specifically how the "mucous membrane syndrome" can trip us up in difficult situations. The first episode proved to be so popular that we'll return to this topic a third time in the our next episode. During the episode, I refer to the third edition of David Eckman, Emotional in the Human Face , published by the Oxford University Press in 20...

We continue our discussion about nonverbal messaging, and specifically how the "mucous membrane syndrome" can trip us up in difficult situations. The first episode proved to be so popular that we'll return to this topic a third time in the our next episode. During the episode, I refer to the third edition of David Eckman, Emotional in the Human Face , published by the Oxford University Press in 20...