Think Fast Talk Smart: Communication Techniques

In the age of virtual communication, here’s how to ensure your messages convey what you mean. Texts. Emails. Slacks. Zooms. We’re communicating in more ways than ever, but Andrew Brodsky has a word of warning: Your virtual communication might be sending messages you’re not aware of. Brodsky is the author of PING: The Secrets of Successful Virtual Communication . And as a professor of management at...

Career success takes a status boost, not a power grab. How do you chart the career course you’ve always imagined? According to Alison Fragale , it’s about gaining influence through status, power, and ultimately, being “a likeable badass.” As a research psychologist, professor, speaker, and author, Fragale is on a mission to help women take control of their careers. In her book Likeable Badass: How...

How to turn curiosity, clarity, and AI into your most powerful job search tools. Job search isn’t just about landing your next role—it’s about understanding who you are and how you want to show up in the world. According to Andrew Seaman , Senior Managing Editor for Jobs and Career Development at LinkedIn, that process begins with curiosity, not certainty. “People assume they need to apply to doze...

Amidst constant change, clear communication is the key to navigating uncertainty. How do you communicate with others when you’re confused yourself? For Rob Siegel , leadership isn’t about avoiding uncertainty, it’s about embracing the clarity that ambiguity can bring. "What if ambiguity is the new normal?" asks Siegel, a venture investor and lecturer at Stanford Graduate School of Business. From r...

How victim, villain, and helpless stories sabotage our most important conversations. The hardest conversations aren’t just about what you say to the other person. According to Joseph Grenny , critical conversations begin with the stories that you tell yourself. As a leading expert on business performance and communication, and a New York Times bestselling co-author of Crucial Conversations , Grenn...

Great strategy starts with a question—and a story worth believing in. A good strategy isn’t just built—it’s told. For Martin Reeves , chairman of the BCG Henderson Institute and author of The Imagination Machine and Like: The Button That Changed the World , strategy and imagination are both deeply communicative processes, rooted in storytelling, curiosity, and the courage to reframe assumptions. “...

A live SXSW panel on how employee complaints illuminate the path to organizational innovation. Wrong question: How can AI revolutionize productivity in my organization? Right question: What do my employees hate most about their jobs? For the Portland Trail Blazers, a winning game plan for AI implementation didn’t begin with a tech-first approach — it began with a talk-first one. “The whole concept...

How to have the conversations that are most difficult — and most important. Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen , who says our own internal narratives often derail our attempts at negotiation and conflict resolution. "The first negotiation is actually a negotiation I have with...

Stay sharp, sound confident, and speak with impact — even when you're put on the spot. Communicating clearly is challenging enough when there’s time to prepare. But in most situations — whether in meetings, casual conversations, or high-stakes moments — we rarely have the luxury of scripting our words. We must think and speak in real time. Spontaneous communication is a daily challenge, yet few of...

The power of creating the reputation you want to have. Whether you know it or not, you have a brand. What that brand is, says Lorraine Lee, doesn’t happen by accident. “You can either form and create it, or you can let people define it for you.” A teacher, content creator, speaker, and author of Unforgettable Presence: Get Seen, Gain Influence and Catapult Your Career , Lee helps people improve th...

Alex Rodriguez shares why in sports and business, striking out is just a part of the game. From the baseball field to the boardroom, great communication is critical for success. But as Alex Rodriguez knows, we don’t always hit it out of the park. For this sports superstar turned entrepreneur, striking out is never the end of the story. “I'm fifth all-time in the history of strikeouts,” says Rodrig...

This live Q&A with host Matt Abrahams celebrates 200 episodes of Think Fast, Talk Smart. In an age of endless content and information, how do we ensure our communication cuts through the noise? Across 200 episodes of Think Fast, Talk Smart , host Matt Abrahams has discovered four essential ingredients that help messages rise above the chatter: concision, relevance, accessibility, and precision...

This three-part miniseries is all about keeping your cool when speaking on the spot. Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment. Spontaneous communication is a part of our everyday lives, but few of us have been train...

This three-part miniseries is all about keeping your cool when speaking on the spot. Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment. Spontaneous communication is a part of our everyday lives, but few of us have been train...

This three-part miniseries is all about keeping your cool when speaking on the spot. Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment. Spontaneous communication is a part of our everyday lives, but few of us have been train...

Communication isn’t about perfect word choice, it’s about connecting with others. For native speakers and language learners alike, communicating comes with all kinds of challenges. But no matter how much we stumble over our words, Lindsay McMahon says communication isn’t about perfection — it’s about connection. The CEO and founder of All Ears English and host of the All Ears English podcast, McMa...

Stanford experts answer live questions on leadership, authenticity, and communication. What happens when four top Stanford thinkers take live questions from a room full of leaders? In Part 2 of this special Think Fast, Talk Smart series from the Stanford LEAD Me2We Conference, Matt Abrahams and his panel of expert GSB faculty— Allison Kluger , Naomi Bagdonas , Christian Wheeler , and Nir Halevy —a...

Effective leadership begins with the way you communicate. Leading with impact isn’t about speaking louder—it’s about communicating in ways that resonate with what people already value. In Part 1 of this special two-part series from the Stanford LEAD Me2We Conference, Matt Abrahams brings together four expert GSB faculty— Allison Kluger , Nir Halevy , Christian Wheeler , and Naomi Bagdonas —to expl...

Turn Q&A from nerve-wracking to confidence-boosting with strategies for clear, controlled answers. A great presentation doesn’t end with the final slide—it continues through the Q&A, where real engagement happens. Yet, for many speakers, this is the most nerve-wracking part. In this episode, Matt Abrahams explores why Q&A can feel intimidating and how shifting your mindset can turn it...

How to craft compelling stories that captivate, inspire, and make an impact. Great storytelling isn't just about telling tales—it’s about crafting experiences that captivate, inspire, and drive change. In this special Quick Thinks bonus episode of Think Fast, Talk Smart , Matt Abrahams welcomes bestselling author Dan Heath for a masterclass on the power of stories. Dan breaks down the elements of...

How to craft communication that your audience will remember. Why do some messages stick, while others go in one ear and out the other? When it comes to crafting memorable communication, Ada Aka says not all verbiage is created equal.  “Certain words are intrinsically more memorable than others,” says Aka, an assistant professor of marketing at Stanford Graduate School of Business. In her research...

How to turn latent motivation into fuel for change. If you want to be a changemaker, you’ll have to convince others to join your cause. But according to Dan Heath , persuading your audience isn’t about creating new motivation — it’s about leveraging the motivation that’s already there. “The most important fuel for any change effort is motivation,” says Heath, the number-one New York Times bestsell...

Why numbers are only as compelling as the narratives we attach to them. Facts and figures can be your friend, but before you load your presentation full of data, Miro Kazakoff has a word of caution: “Data’s objective, but people are not.” You might think that your data speaks for itself, but Kazakoff says numbers need a narrative. A senior lecturer at MIT Sloan School of Management and author of P...

How to really know what your audience is thinking. To be a great communicator, you have to get out of your own head. But that’s not all, says Matt Lieberman . According to him, you also have to get into the head of someone else. “Mind-reading is this remarkable ability that humans have,” explains Lieberman, a professor of psychology, director of UCLA’s Social Cognitive Neuroscience Lab, and author...

Rethink career success by testing, adapting, and staying open to unexpected opportunities. Career planning isn’t as straightforward as we often assume—but according to Dorie Clark , that’s actually a good thing. Instead of following a rigid path, she believes we should be “treating our careers like a series of experiments”—testing, iterating, and staying open to unexpected opportunities. "People a...