The Turnover

What really happens after the first month on the job? In this eye-opening episode of THE TURNOVER, Paul Rhodes, Mark Sharp, and Chris Caramanica zoom in on one of the most underutilized but impactful milestones in employee development: the 60-day mark. Forget surface-level onboarding checklists—this episode dives into how meaningful conversations and simple questions can shape culture, boost reten...

What happens when one of the most respected voices in the industry drops a challenge that hits straight to the core? In this unfiltered and powerful episode of THE TURNOVER, Chris Caramanica surprises co-hosts Paul Rhodes and Mark Sharp with a video question from Mike Brewer—COO of ARC Multifamily Group and co-founder of the Multifamily Media Network. His question is simple, yet deeply profound: H...

Ever feel like your maintenance team is stuck in the cycle of fixing problems instead of preventing them? In this insightful episode of THE TURNOVER, the hosts tackle a question from a property manager who's ready to level up their team—not just in skill, but in mindset. This episode is all about helping maintenance professionals see the bigger picture, take ownership of their growth, and buil...

What happens when you take three seasoned property pros, throw them into the Vegas heat, and hand them a mic at the industry’s biggest trade show? You get an unfiltered, hilarious, and insight-packed episode of THE TURNOVER. Recorded live at the Chadwell Supply booth during Apartmentalize 2025, this special episode dives into the often-overlooked world of maintenance—celebrating its heroes and cha...

If you've ever found yourself asking, “Why is there a hot tub here… and is it even worth it?” — you’re in good company. In this episode of THE TURNOVER, the hosts bring a humorous and down-to-earth take on the daily realities of property management in the multifamily housing world. From debates over paint colors to wild resident behavior during hurricanes, this episode is a reminder that managing...

Ever been in a meeting where one simple question changed everything? In this episode of THE TURNOVER, the hosts explore how powerful questions can completely shift the tone of a meeting, spark deep reflection, and ignite accountability across your team. If you've ever felt stuck in unproductive meetings or sensed a lack of ownership on your team, this conversation is for you. The episode unpac...

Have you ever been in a meeting where one unexpected question stopped everyone in their tracks? In this powerful episode of THE TURNOVER, the hosts dive into the art of asking the right questions—and how a single inquiry can shift the entire course of a conversation, a project, or even a team culture. Whether you’re a seasoned leader or a new team member, this discussion will challenge how you vie...

We live in a world of convenience—automated systems, online leasing, chatbots, and self-guided tours. But is all this tech making us forget the power of a simple “hello” and a human smile? In this episode of THE TURNOVER, we dig deep into the growing gap between technology and personal interaction in the multifamily industry. As innovation moves forward, is customer service being left behind? The...

AI is no longer a futuristic concept—it’s here, and it’s reshaping the landscape of service professions in multifamily, especially in maintenance. In this compelling episode, Chris Caramanica, Paul Rhodes, and Mark Sharp dive deep into how artificial intelligence is becoming both a powerful tool and a potential disruptor in the hands of today’s service professionals. Whether you're a tech-savvy ma...

Is the multifamily industry truly valuing its maintenance professionals? In this episode of The Turnover, hosts Mark, Paul, and Chris tackle one of the most debated topics in the sector: compensation. With staffing shortages, increasing job demands, and the rise of pay transparency laws, maintenance professionals are finding themselves at the center of an industry-wide shift. But is higher pay the...

The multifamily housing boom is in full swing, but are developers making the most of their resources? In this episode of The Turnover, hosts Paul Rhodes, Mark Sharp, and Chris Caramanica dive into the often-overlooked role of maintenance professionals during the construction process. They discuss why early involvement of maintenance teams is not just beneficial—but essential—to preventing costly m...

In the ever-evolving landscape of property management, the shift toward centralized maintenance operations has sparked heated debates. Could streamlining maintenance services across multiple properties be the answer to rising labor costs and operational inefficiencies? Or does this model introduce new challenges that outweigh its potential benefits? In this episode, we dissect the pros and cons of...

The multifamily housing industry is facing a major challenge: a shrinking workforce and a PR problem that’s keeping skilled professionals away. But why is maintenance often overlooked, and how can we change that? In this episode, our hosts break down the pressing need for better marketing, customer service training, and stronger collaboration between maintenance teams and management. From the role...

The new year often brings a wave of resolutions, fresh starts, and bold initiatives. But instead of simply going back to the basics, what if the key to success is refocusing on them? In this episode, Chris Caramanica breaks down why mastering the fundamentals—whether in maintenance, teamwork, or leadership—is essential for long-term success. From refining skills to redefining what success looks li...

Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industr...