The Raving Patients Podcast

What if the biggest threat to your dental practice isn't competition… but your own physical health? In this eye-opening episode, Dr. Len Tau sits down with Caitlin Parsons, dental hygienist and ergonomics and wellness consultant, to unpack how chronic pain and stress are silently impacting productivity, team dynamics, and patient experience. Caitlin shares her personal journey from nearly leaving...

What if the biggest growth opportunity in your dental practice isn't outside… but already sitting inside your system? In this episode, Dr. Len Tau sits down with Lorie Streeter to unpack the real growth formula most practices overlook. While many dentists chase new patients, Lorie reveals why the true driver of sustainable growth lies in reactivating existing patients, strengthening systems, and e...

Most dentists think growth comes from doing more… but what if it actually comes from doing less, better? In this episode, Dr. Len Tau sits down with Kelley Tyrrell to break down what she calls The Excellence Curve—a smarter, more scalable way to grow your orthodontic and aligner cases without burning out. Kelley shares how micro-education, intentional delegation, and engineered systems can transfo...

Being visible online used to mean showing up in search results. Now it means being the practice AI tools choose to recommend when patients ask for help finding a dentist they can trust. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with marketing expert Adrian Lefler, CEO of MySocialPractice, to break down one of the biggest changes coming to dental marketing. AI tools like...

Why do so many talented professionals feel stuck even when they have the skills and ambition to succeed? In this episode, Dr. Len Tau sits down with executive coach Thomas Passalacqua to explore how mindset, self-awareness, and leadership clarity can help dental professionals move past fear, doubt, and imposter syndrome. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Thomas P...

Compliance might not be the most exciting part of running a practice, but it can protect your patients, your team, and your business. In this episode, Will Gilmore breaks down the real-world basics of OSHA, HIPAA, and infection control, plus how to stay calm and ready if an investigator ever walks in. Dr. Len Tau sits down with Will Gilmore of Elevate Compliance to talk about what dental practices...

Patients are saying "I'll think about it" more than ever — not because they don't want care, but because they can't see how to afford it. In this episode, Dr. Len Tau and Nancy Coy break down how dental practices can rebuild trust, improve the money conversation, and create a clear path from diagnosis to a confident "yes." Dr. Len Tau sits down with Nancy Coy of FinanceRx to talk about what really...

Are you paper rich but cash poor? If your practice looks successful on reports but doesn't feel successful in your bank account, this episode is for you. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Tala Batarseh, visionary behind Dentala Coaching and Consulting. Tala shares practical strategies for managing dental practices by data rather than emotion, helping dentists gai...

Trust is essential in every dental practice. But blind trust? That's where financial leaks begin. In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue. Embezzlement in dentistry is more common than most practice owners...

Bleeding gums are not normal — and ignoring them could be costing your patients far more than their teeth. In this episode of The Raving Patients Podcast, Dr. Len Tau takes a rare clinical deep dive with dental hygienist, educator, and founder of Microbelink DX, Jennifer Seider. Together, they unpack the science behind bacterial testing, why periodontal disease should be treated as an infection (n...

AI is changing how patients find dentists—but it's not replacing your front desk tomorrow. In this episode, Dr. Len Tau sits down with Evan Maass (Founder/CEO of DentistOffices.com) to break down what's real vs. hype in AI, where dental marketing is still failing practices (hello, "mystery SEO reports"), and how visibility is shifting from traditional Google search toward AI-driven recommendations...

Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to...

What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice? In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth. Tobi shares her journey from building AI systems for Fo...

Most dentists are still focused on Google rankings — but patients are quietly changing how they search. Instead of typing "best dentist near me," they're asking AI tools like ChatGPT, Google AI Overviews, and other intelligent assistants to recommend a dentist for them. And here's the hard truth: If your practice isn't visible to AI, you don't exist in those conversations. In this episode, Dr. Len...

Getting traffic to your website is not the win. Getting patients into chairs is. Today's conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset. In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson,...

What if case acceptance didn't feel like "selling" at all? In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans. Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prev...

What if your practice is profitable on paper—but bleeding money behind the scenes? In this final episode of 2025, Dr. Len Tau welcomes Dana Moss, founder of PPO Dental Consulting, for a deep dive into the realities of dental insurance and PPO strategy. Dana breaks down how dental practices can increase profitability without sacrificing patient-centered care by negotiating smarter, streamlining fee...

Most dentists don't fail because of a lack of clinical skill — they struggle because their mindset keeps them stuck. In this episode, we uncover the one move that unlocks better leadership, stronger team culture, and the confidence to take real action inside your practice.   This week, Dr. Len sits down with leadership expert and former Spear Education faculty member Dr. Martin Mendelson — a coach...

Technology can be copied. Marketing can be copied. Even your chairs and handpieces can be copied. The only thing that truly separates you from the office down the street? Your people. This episode will show you how HR becomes your most powerful growth strategy. This week, Dr. Len is joined by HR expert Alan Twigg, president of Bent Erickson & Associates — one of dentistry's most trusted partners i...

What if your front desk never missed another call again? What if AI could handle the busywork so your team could actually focus on patients? Today's episode dives into the technology reshaping dentistry faster than anything we've seen in the last decade. In this episode, Len dives deep into one of the fastest-growing trends transforming dentistry: conversational AI. He sits down with Dr. Miles Bec...

Cosmetic dentistry is changing faster than ever — and if you're not paying attention, you're about to miss the biggest opportunity the profession has seen in decades. In this episode, Dr. Len Tau sits down with one of the leading voices in modern cosmetics, Dr. Brian Harris, to reveal how technology, consumer demand, and affordability are coming together to reshape the future of smile design. Dr....

In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk. Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what "data-driven dentist...

What if every crown, implant, or veneer you placed didn't just build smiles—but built wealth? In this episode, Dr. Len Tau sits down with innovators Max Zanan and Adam Marburger of Dental Protection Group to reveal how dentists can turn warranties into a new revenue stream. They're showing why protecting your patients' dental work can also protect—and grow—your financial future. They explain how t...

Cybersecurity breaches and ransomware attacks are no longer a "big company problem." Dental offices are prime targets because patient data is gold on the dark web. In this episode, I'm joined once again by the expert who has been leading the charge in dental technology protection for over 20 years: Dr. Lorne Lavine, The Digital Dentist. If you've ever thought "it won't happen to my practice," this...

AI isn't coming — it's already here. From Google Gemini to ChatGPT, the way patients discover dentists online is evolving faster than most practices can keep up. In this episode, Dr. Len sits down with Adrian Lefler, CEO of My Social Practice, to unpack how AI is reshaping SEO, what "Generative Engine Optimization" really means, and how dentists can adapt before they're left invisible online. Dr....