The Loyalty Minute

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Meredith Kalalher.  Meredith runs a boutique agency that helps new and seasoned business owners find the RIGHT people to effectively communicate the value of their offers and move prospects along their customer journey quickly. She helps entrepreneurs develop and imple...

If you're interesting in customer and brand loyalty at all, this particular episode is a MUST LISTEN!  Bob is an expert on customer and brand loyalty and is working on some very interesting projects in the space coming up in the very near future.  Enjoy!

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Denise Blasevick (BLA-Seh-Vick).  Denise is the CEO of The S3 Agency, a creative agency that specializes in differentiating brands to maximize their power and profitability. The agency’s proprietary Brand Elevation process identifies a brand’s best opportunity for auth...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Guy Bauer.  Guy is the founder and creative director at Umault - a B2B video marketing agency. His agency specializes in helping B2B brands simplify their complex sales message with video. Guy and his team concept, script, and oversee video campaigns that make the comp...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Ryan Condie.  Ryan has started 8 businesses, bought 4, and sold 2. He owns a lead generation software company, an FBA business, and is the host of the “Let’s Buy a Business” podcast. In 2014, he started a candy factory from scratch which can now be found in Sam’s Club,...

** My apologies for the sound quality on this episode. For some reason instead of my studio mics audio being picked up, the audio was recorded by the internal mic on my computer. 😞 Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Aaron McLean.  Aaron is the Chief Marketing Officer at Stuzo which is a leading loyalty...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Animesh Ghosh. Animesh is the founder and CEO of KornChain - a global reward points distribution and exchange network on blockchain for the loyalty marketing industry. Welcome to the show Animesh, thanks for joining me...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Ryan Cote. Ryan is the Director of Digital Services and Partner at Ballantine, a third-generation, family-owned direct mail and digital marketing company. He's an expert on everything from lead generation to marketing strategy for small businesses and loves to geek out on t...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Phil Rubin.  Phil Founded rDialogue in 2006 and merged with Bond Brand Loyalty in February of this year, now EVP Strategic Partnerships. Welcome to the show Phil , thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, per...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jamie Russo VP of Loyalty Programs and Customer Engagement For Choice Hotels. Welcome to the show Jamie, thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of your story and background...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Marc Berman, CEO & Managing Director The Mallett Group.  TMG is a 23 year old boutique loyalty and relationship marketing consultancy. Welcome to the show Marc, thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, pe...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Ken Cohn, Chief Marketing Officer of cbdMD. Welcome to the show Ken, thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of your story and background...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Gunter Pfau. Gunter is the founder and CEO at Stuzo, is an entrepreneur, angel investor, and leads Stuzo’s strategic direction along its mission to help retailers transform through digital. Gunter’s vision has guided Stuzo on its path to helping its customers seize the futu...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Kim Freer.  Kim is the CMO for Yoshinoya Japanese Kitchen. Hired to up the brand's digital game in 2020, she quickly went to work in fast tracking the development of their digital ecosystem including its loyalty program - Yoshinoya Rewards - and partnerships with third...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Danielle Brown the Chief Marketing Officer of Points International (Points.com). Danielle is at the helm of Points’ marketing strategy responsible for driving growth through data science and analytics in order to continuously improve brand, partner and performance marketing...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jonathan Silver, CEO of Affinity Solutions, a global insights and marketing solutions firm. Welcome to the show Jonathan, thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of your story and back...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Carlos Dunlap-Beard.  Carlos currently serves as the VP of Loyalty Solutions at Clarus Commerce. He is a recognized Loyalty Marketing strategist and thought-leader who has been designing, enhancing and implementing loyalty programs for more than 20 years..  Welcom...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc and the Ultimate Pit Master . Welcome to the show Laura Rea , thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of your story and back...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Adam Fox, the Director of Digital Experience @ QDOBA Mexican Eats .  Welcome to the show Adam , thanks for joining me.

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with CJ Ramirez the SVP of Marketing at Dog Haus. The Haus in Dog Haus is spelled HAUS for those of you who are going to google it right now… C.J. Ramirez plays a vital role in driving brand innovation and the company’s marketing strategy. Since joining the team in 2013, he impl...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Mark Johnson. Mark is the CEO and CMO of Loyalty 360. Loyalty 360 is THE authority on everything customer loyalty. From loyalty programs to customer engagement, Loyalty 360 is the association in the know. Welcome to the show Mark, thanks for joining me…

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Prateek Dayal. Prateek is the Chief Strategy Officer at Aqilliz, a martech solutions provider that seeks to restore trust, transparency, and equitability in a fragmented digital marketing ecosystem.  Welcome to the show Prateek, thanks for joining me...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Bram Hechtkopf.  Bram is the CEO of Kobie Marketing, a loyalty marketing company that designs, builds and optimizes loyalty programs for some of the largest brands in the world. Kobie’s business is focused on building relationships with customers through emotional conn...

Welcome Loyal listeners to episode 70 of the loyalty minute.  Today we’re going to be talking about what Sephora has done to update its Beauty Insider loyalty program. It actually joined other beauty retailers like Ulta and Dermstore in providing monetary incentives to customers and began to offer cash rewards last week. According to Allegra Stanley Krishnan, the VP of Loyalty at Sephora, cus...

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Michael Huard. Michael is a Content Marketing Manager at Iterable, a growth marketing company. Welcome to the show Michael, thanks for joining me. For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of your story and ba...