The Buzz

Automation has grown at an exponential rate since the start of the COVID-19 pandemic, but the decline of personal interface may leave some bank clients wanting more.  Embedded finance can assist by building trust between banks and their customers, Antonio Soares, co-founder and chief executive at Brazilian payments platform Dock, tells Bank Automation News in this episode of “The Buzz” podcast. 

 Listen as Dustin Hubbard discusses the launch of Archway Software and his plans for next week’s Bank Automation Summit U.S.

AI fintech Fairplay used ChatGPT to work through an internal software engineering problem. Listen as Fairplay’s Chief Executive Kareem Saleh explains the use case and potential opportunities for financial instututions.

Digital wallet providers are creating customer-centric experiences as more clients desire open banking with control over their finances.  Listen as Curve U.S. CEO Amanda Orson discusses the digital wallet and where regulations stand for open banking in the U.S. compared to Europe. 

Bank of America, JPMorgan Chase and Wells Fargo are among seven banks teaming to launch a digital wallet in the second half of the year to rival Apple Pay.  As the new digital wallet is rolled out in North America, customer experience should be at the forefront, as use of digital wallets is already high. Forty-three percent of North Americans are using digital wallets, Cecilia Tamez, chief strateg...

Listen as James White, industry principal for banking at fintech Total Expert, discusses today’s macroeconomy, the rising rate environment, and how banks can use consumer data and automation to enhance their financial health.

Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology is “a forerunner and a new class of artificial intelligence that's basically composing written dialogues and could lead to endless possibilities for banks,” Joe Robinson, chief executive, and co-founder at customer relationship mana...

The combination of today’s uncertain macroeconomic conditions and the Consumer Financial Protection Bureau’s new open banking rule coming this year has consumers wanting quick access to cash from their banks under the watchful eye of regulators. Listen as Kurt Lin, Pinwheel chief executive, and Raj Date, advisor at Pinwheel and former deputy director of the CFPB, discuss today’s macroeconomy and t...

Synthetic identity fraud remains a constant challenge for banks, with a growing number of fraudsters attacking demand deposit accounts since the onset of the COVID-19 pandemic. In fact, one in three accounts within fintech and retail banking are synthetic, Mike Cook, vice president of commercialization – fraud solutions at identify verification fintech Socure, tells Bank Automation News in this ep...

Banks are considering where to invest in 2023 to meet client needs, ranging from digital offerings to customer experience. Understanding the priorities of a vast client base can help large banks like $1.8 trillion Wells Fargo decide which products or services are needed, as well as strategy for the year ahead, Reetika Grewal, executive vice president and head of digital transformation, commercial...

Small- and medium-sized businesses (SMBs) must navigate several challenges during their first years in business.  Understanding the needs of SMBs is critical, as more than 50% of small businesses fold within the first five years, according to the Bureau of Labor Statistics. Listen as Eytan Bensoussan discusses the challenges faced by many SMBs and how they can use data to discover new business opp...

The Consumer Financial Protection Bureau (CFPB) plans to propose a new open banking rule in 2023 requiring financial institutions to share consumer data upon consumers’ requests. Along with the new parameters come fresh opportunities for exploitation of data from bad actors — and financial institutions should remain aware of gaps in the rule that fraudsters could take advantage by implementing aut...

Company treasurers and chief financial officers are worried about access to cash and the risks associated with keeping cash on hand amid drastic changes to the investment market during the past six months that have followed the pandemic, stimulus payments and rising inflation. Listen as Stephane Lintner discusses how corporate finance professionals can access and de-risk their idle cash through au...

Banks can onboard and meet the evolving needs of business customers when they integrate and use data analytics to tailor the customer experience. Listen as Dean Jenkins, vice president of product marketing at e-banking platform Q2, discusses how understanding what the data reveals about clients in this episode of “The Buzz” podcast.

Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion bank has a search bar in the middle of their homepage which allows customers to get direct answers to exactly what they are looking for at the start of a transaction. Listen as Shane Closser, head of industry of financial services at...

Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal efficiencies. Listen as Murali Mahalingam, senior vice president of AI business at Eltropy, discusses how community banks can implement and deploy virtual assistants using AI-based technologies in this episode of “The Buzz” podcast.

Fintech partnerships allow smaller financial institutions (FIs) to remain competitive in digital banking. Listen as Corserv Chief Executive Jerry Craft discusses how smaller community banks can leverage fintechs in this episode of “The Buzz.”

Banks and fintechs are realizing in today’s volatile economic environment that they need each other to survive, which is spurring innovative partnerships. Listen as Vijay Sondhi, CEO of NMI, discusses the complexities of banks and fintechs partnerships in this episode of "The Buzz."

Banking-as-a-service (BaaS) provider Treasury Prime connects banks and fintechs to improve customer experience and build relationships. Listen as Jeff Nowicki, vice president of banking, at Treasury Prime discusses how the company’s technology is integrated, recent partnerships and why partnering with a BaaS provider delivers high ROI.

Michael Lehmbeck, chief technology officer at BankUnited, gives Bank Automation News a glimpse into what he will share with attendees of next week’s Bank Automation Summit panel discussion.

Artificial intelligence (AI)-based software can streamline the commercial loan process and remove inconsistencies in the traditional approach many financial institutions use today. Listen as Hugh Shannon, head of sales and customer success, at OakNorth discusses how AI can improve the commercial loan process in this episode of “The Buzz.”

Millennials and Gen Z customers are opting for a frictionless banking experience through automation in digital payments, loan approvals and money transfers. Listen as Bryce Deeney discusses how banks and financial institutions can target younger generations by offering digital installment payments and other automated processes.

The role of the chief compliance officer (CCO) at financial institutions has evolved as technology, automation and access to data present new opportunities and challenges for executives. Listen as StarCompliance Chief Executive Jennifer Sun and Chief Technology Officer David Rowland discuss the dynamic role of compliance officers as technology advances at financial institutions.

After a financial institution has successfully digitized its loan origination and account opening system, improving the user experience is the next step. Listen as Kristiane Mandraki, director of business development and marketing at software developer fintech Praxent, details how financial institutions can leverage automation in their back-end processes to enhance their customer experience.

Businesses looking for quick credit-decisioning can benefit from financial reporting that gives banks a clear picture of data. Listen as Sid Saxena, chief executive of artificial intelligence (AI)-powered accounting automation platform Docyt discusses the technology, its integration and how lenders can benefit from automated accounting to streamline decision-making.