TelecastPH

A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics 33 minutes In today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to connect with your target customer base. By having a regularly updated blog on your company website, you can give your visitors something more to sink their tee...

A conversation with Paul Doerwald, Founder and CEO of Clockk 40 minutes Paul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their time. So he set out to make a difference. He developed Clockk, an amazing new software-as-a-service tool solving the time sheet problem for creative agen...

A conversation with Ben Dueck, The Leadership Guy 40 minutes This episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership. Ben is "The Leadership Guy"  having earned a Masters degree in leadership and becoming a Certified CliftonStrengths Executive Coach. Another amazing thing about Ben is that he has developed his own Signatu...

A Conversation With Jeff Pugel, Founder And CEO Of Ignition 36 minutes Today's episode features an intriguing conversation I had with Jeff Pugel. Jeff founded Ignition to help B2B businesses and sales teams get off the rollercaoster and create new opportunities by: Knowing who you are as a company​ Talking to the right people Having a repeatable and scalable process  Key Takeaways How Ignitio...

A conversation with Teresa Quinlan 43 Minutes Today's episode features an amazing conversation with Teresa Quinlan, a Transformation Specialist through Emotional Intelligence (or EQ).  This was seriously an eye opening conversation for me. Some of the key takeaways: The fundamentals and basics of EQ How EQ affects every aspect of our lives  How customer support can better handle rough situati...

Ep. 21 TelecastPH 36 minutes  I had a great conversation with Glen and Shevelle Stephens, owners of Revival queen bees in Alberta Canada.  I learned some fascinating facts about bees, queen bees especially and the entire beekeeping and honey business.  But the key takeaways to the conversation is not about bees. It’s how they risked everything to start their business and the steps they took to get...

27 minutes Are you right brained or left brained? For right brained people creativity comes easy whereas logic may be a struggle. For left brained people it's just the opposite. They flourish with math skills and logic, but sometimes fall short with creativity. In this episode, I talk with Jenny Seide, owner of In Style Exchange. She talks about how she has used her skills and education in co...

In response to the COVID-19 outbreak and local and national government agencies imposing quarantine, TeleworkPH had to make a decision. And we had to make it fast. It was never an issue of IF we could make the transformation to work from home, it was a matter of what's the best way to get it done. And the transformation took place. Here we get together in a raw session and talk about the step...

A conversation with HR Director Dreamy Rose Loquinario 33 minutes  Ever wonder what goes on behind the scenes at a call center? I had an amazing conversation with our HR Director Dreamy Rose Loquinario who shared her challenges in the day to day operations of TeleworkPH. We discuss what it’s like to source agents, what the agents have to go through and the English skills required to work as an age...

Ep.17 The TeleCastPH Reboot Do Filipinos Really Speak English? 15 minutes Welcome to the TeleCastPH reboot! Why the reboot? I wanted to take a step back and really review the content I was putting out. My goal is to take it to the next level. In this episode we talk about some of the misconceptions about outsourcing to the Philippines and answer some of the comments from my LinkedIn network. We wi...

TelecastPH ep.16 15 minutes Training is one of the most important and essential part of any business. And it’s also important to recognize that people have different personalities and learn in different ways. Having a training department skilled in not only passing knowledge, but being able to reach each and every individual and train them on their level, is a highly effective way to make sure you...

This is the fifth in the 5 part series of how to use customer support to build a stronger brand loyalty. Today we are talking about the fifth and final way customer support can help build brand loyalty and that is by making the customer whole again and how you’ll want to empower support to be able to take the steps necessary to make the customer whole. To make them complete.  What do I mean by tha...

This is the fourth in the 5 part series of how to use customer support to build a stronger brand loyalty. Customers like to identify with the brands they choose and trusting that brand is a major factor in the customer journey. And there could be several times during that journey when the customer places trust in the brand. When a customer calls support they are placing blind trust in the agent. N...

This is the third in the 5 part series of how to use customer support to build a stronger brand loyalty. Those that follow my articles and podcast should know by now how I’m a huge advocate of personal follow ups when it comes to customer support.  Follow ups on support cases can make the difference between brand loyalty and a customer leaving for good.  In this episode I talk about the personal t...

This is the second in the 5 part series of how to use customer support to build a stronger brand loyalty. Do you listen to your customer’s suggestions?  I mean really listen to them? Do you have a platform where your customers can make suggestions and know they are heard? In this episode of TelecastPH, I talk briefly about how customer support can be used in handling customer suggestions. Getting...

Building Brand Loyalty Through Customer Support Brand loyalty is imperative. And you need your customers to spread the word about your product or service. After all, that type of free advertising is worth more than any ad you could buy or social media marketing campaign. When one person tells another about a brand they add one element that you cannot do. Even with case studies. And that’s the pers...

I just got out of a call with a prospective client who is considering outsourcing her company’s support staff with us. We had a great time talking about the ways her company can benefit from outsourcing with TeleworkPH and I have to say she went away happy and armed with a lot of info to help her make her final decision (I think she has already decided just wants to let me stew for awhile). Howeve...

There’s quite a bit of psychology that goes into giving great customer support. It’s not always easy 😔 The goal is to make a connection with the customer. This can be a bit of a challenge over the phone☎️  Especially when you only have just a few seconds to assess the situation through the tone of their voice In today's podcast I talk about ways to get on the customers level. No one likes to...

Customer dissatisfaction stems from ONE major element. Their expectations were not met. I think you'll agree that setting the right expectations is crucial. Especially in dealing with support issues. Here I included some of the things I have done in the past while working support that have not only diffused the situation at hand, but turned frustrated customers into loyal ones. How? By settin...

Want to increase your productivity and keep you mind clear? Take a few tips from my Grandfather One of the top salesmen ever for The Akron Bearing Company He always kept his desk clutter free. Not only that, he planted flowers all around his home. He kept his spaces clean and beautiful A cluttered workspace can lead to a cluttered mind. This not only affects productivity but can have a major impac...

What’s In your Strat Plan For 2020? How about Process management and Improvement? Is your process management and improvement currently sitting on the back burner? Thats one area strategic outsourcing can help 𝐀𝐝𝐝𝐢𝐧𝐠 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐬𝐭𝐫𝐚𝐭 𝐩𝐥𝐚𝐧 𝐟𝐨𝐫 𝟐𝟎𝟐𝟎 𝐜𝐚𝐧  Streamline and update process Save a ton on overhead Give you experts in process reengineering Let you focus more on your core competencies...

Jonathan Prevost of Stack Sports joins BizDev Jeff to talk about his journey with Stack and how he was able to manage a global remote staff- while working remote himself. Jon offers some amazing insight into processes, working with Filipinos and how he was able to maintain a staff from all areas of the globe. Definately one of our best podcasts to date. Not one to miss!

Marge Aviso, founder and CEO of TeleworkPH joins BizDev Jeff  to discuss what it is like running a startup while pregnant and the importance of maintaining the work life balance.  She also offers advice to other women entrepreneurs who may find themselves in a similar situation and shares experiences of the steps she has taken to ensure her family life remains stable. Marge had many struggles earl...

Director of Customer Support for Stack Sports, Darrell Holiday joins BizDev Jeff to discuss the ins and outs of running a successful customer/tech support and how outsourcing has played a major role in its success. You may have seen Stack sports in the news lately as they just recently acquired two new products Blue Sombrero and Affinity sports from Dick’s Sporting Goods. This acquisition now make...

There are many misconceptions about outsourcing. (Wait until you hear #3..its a shocker) Some people even think that outsourcing is evil.  In ep.2 of TeleCastPH, Bizdev Jeff delves into these misconceptions and addresses some of the concerns many business owners and CEO's have when it comes to outsourcing. He presents facts and statistics from global studies conducted by Harvard University, T...