Still in the Fight

S1 E10 (Short) A Brand Is a Promise, Not a Logo

S1 E11 (Short) Who Owns This?

What if one simple word could transform your customer experience? In this episode of Still In The Fight , Art, Mike, and Rob explore the power of "Yes." They discuss why great organizations look for ways to help customers rather than reasons they can't, and how empowering employees to say "yes" builds trust, loyalty, and long-term relationships. The conversation centers around one of their favorit...

Empathy in Customer Service

Seeing Money in Bagged Goods

Understanding P&L for Business Success

Budgeting: The Key to Success

Setting Expectations for Excellence

Business Readiness Walks: Asking the Right Questions

Embrace Pro Sales or Face Decline

What if every customer who walked into your business left feeling welcome, important, confident, and appreciated ? In this episode of Still In The Fight , Art, Mike, and Rob introduce E.C.E.T.—Every Customer, Every Time —a practical approach to creating a consistent customer experience. They discuss how building intentional systems and habits ensures that every customer receives the same exception...

In this episode of Still in the Fight , Art, Mike, and Rob introduce one of the most powerful mindset shifts in retail leadership: See Money . Every display, every fixture, every sign, every shopping cart, and every piece of inventory represents an investment. Even damaged merchandise and outdated displays have a financial impact. The leaders who consistently win are the ones who train themselves—...

The Business Readiness Score is a simple but powerful tool that measures how prepared your store is to win every day. Each of the five Ready for Business fundamentals is scored on a scale of 0–10 :     •    In Stock     •    Signage     •    Product Displays     •    Housekeeping     •    Customer Service The five scores are added together for a total possible score of 50 . A score of 40 or higher...

Ready for Business isn’t complicated—but it does require discipline. In this episode of Still in the Fight , we break down the five fundamentals that create a store customers want to shop and employees are proud to work in: • Be in stock. • Sign every product with a price. • Display merchandise the way customers will use it. • Keep shelves, overheads, and back rooms organized and easy to count. •...

What separates great retail organizations from the rest? Strong Pro Sales doesn't happen by accident—it happens through relationships, consistency, and a commitment to serving professional customers. In this episode, Art Freedman, Mike Costello, and Rob Feiler share practical strategies and real-world experiences to help leaders build a Pro Sales culture that drives growth and earns customer loyal...

Most companies think onboarding ends after the first day or first week. Great leaders know that's when it really begins. In this episode of Still In The Fight , Art Freedman, Mike Costello, and Rob Feiler discuss why onboarding is one of the most overlooked drivers of long-term success. They share real-world stories and practical ideas on how to welcome new team members, build confidence, create m...

Every journey has a starting point. In our first episode of Still In The Fight , we share how three people from different backgrounds—consulting, executive leadership, and sales—came together through decades of friendship, trust, and a shared passion for helping people grow. We talk about the experiences that shaped us, why we decided to start this podcast, and what you can expect from future conv...