Start Grow Manage

Send us Fan Mail In this episode of Start Grow Manage, Jeff Loehr sits down with Stuart Garzarelli and Michael Ratka of Agiliti—a powerhouse MSP with a surprising origin story. Discover how a life-changing injury sparked Stuart's journey into tech, how both founders weathered the 2008 economic storm, and why “curiosity” and “tenacity” are more than just buzzwords at Agiliti—they're the b...

Send us Fan Mail 🎧 In this episode of Start Grow Manage , Jeff Loehr chats with Michael Vertolli, President of ComTecSystems, about one of the most overlooked opportunities for MSPs—strategic partnerships. What starts as a story about installing mobile phones in the ‘90s quickly evolves into a deep dive on how ComTec transformed into a leading cloud and telecom consultancy. Mike doesn’t just talk...

Send us Fan Mail In this episode of Start Grow Manage , Jeff Loehr chats with MSP hiring pro Mark Agovino , who’s spent the last two decades transforming how tech companies build teams. Mark breaks down why the old-school recruiting model is broken —and how his flat-fee, managed hiring service helps MSPs save big while hiring better. They dig into cultural fit, the power of behavioral interviewing...

Send us Fan Mail In this episode of the Start Grow Manage podcast, Jeff Loehr sits down with Sean Lentner of Lentner Technology for a no-BS look at what it really takes to grow in the MSP world. Sean shares how he ditched the tech-for-tech’s-sake mindset and started solving real business problems—working with everyone from finance giants to the Vatican. From startup lessons to streamlining workflo...

Send us Fan Mail 🎙️ In this episode of Start Grow Manage , Joe Rojas sits down with John Harden from Auvik to unpack how AI is shaking up the MSP world. From the growing threat of shadow IT to the need for smarter attack surface monitoring, John shares how MSPs can lead the charge—not just in tech, but in educating clients and driving strategy. They explore how to stay ahead of AI regulation, avoi...

Send us Fan Mail In this episode, co-host Jeff Loehr chats with MSP recruiter TJ Jackson about why core values are the secret to building strong, high-performing teams. They explore how aligning hires with company values creates harmony, boosts retention, and drives growth. TJ also shares why embracing discomfort is key and how collaboration leads to long-term success. Spoiler: Technical skills? T...

Send us Fan Mail Tired of feeling like you just have a job instead of running a business? 💡  In this session, Jeff Loehr and Joe Rojas from Start Grow Manage reveal how Managed Service Providers (MSPs) can build businesses that run without them. Learn practical tips on standing out in a competitive market, improving client communication, and scaling your operations for more freedom. Plus, discove...

Send us Fan Mail In this Start Grow Manage episode, Jeff Loehr talks with Andrew Down and Logan from Vendasta about revenue-driven marketing for MSPs. Beyond uptime and efficiency, growth matters! Vendasta’s AI-powered tools—CRM, social media management, and more—help MSPs generate leads, engage customers, and close deals. They discuss understanding customer needs, setting realistic expectations,...

Send us Fan Mail In this episode of Start Grow Manage, Jeff Loehr sits down with Igal Rabinovich and Esther Deutsch from MSP.link to tackle a game-changing shift in the MSP world. 🔹 Are you stuck being seen as just the “IT guy” when you could be a trusted business advisor? 🔹 Want to stand out in a crowded market and build stronger client relationships? 🔹 Curious how MSPs can integrate with ERP...

Send us Fan Mail In this episode of Start Grow Manage , host Jeff Loehr dive deep into a game-changing shift for Managed Service Providers (MSPs): evolving into Managed Security Service Providers (MSSPs). Joining them is Charlene from Fornix Marketing, who shares invaluable insights on transforming your MSP into a trusted security partner. 🔹 Beyond the Break-Fix Model – Learn why moving beyond co...

Send us Fan Mail In this episode of Start Grow Manage , Jeff Loehr sits down with Devin Stephens and Andreas Ambiehl from Net3 Technology to break down how managed service providers (MSPs) can scale without the chaos. 🔥 Net3’s journey is an eye-opener—from an MSP to a nationwide cloud provider specializing in backup, disaster recovery, and infrastructure as a service. They share war stories, incl...

Send us Fan Mail In this episode of Start Grow Manage, hosts Jeff Loehr and Joe Rojas dive into a game-changing shift for Managed Service Providers (MSPs): moving beyond reselling and embracing the power of consulting.   They’re joined by Adam Walter, the mastermind behind Humanize IT and Virtual C, who shares how MSPs can stop just selling products and start solving real business problems. From b...

Send us Fan Mail 🚀 Struggling to land more MSP clients? You’re not alone. In this live session, we dive deep into the real challenges MSPs face in sales—and how to overcome them. Featuring Robert Gillette, a sales expert who helped scale an MSP from $10M to $30M, we break down the biggest mistakes MSPs make and the key to winning more deals with confidence. 🔹 Why most MSPs struggle with lead gen...

Send us Fan Mail In this episode, co-hosts Jeff Loehr and Joe Rojas discuss a sales strategy that makes selling easier and more natural, and according to those who study this sort of thing at Harvard, 86% more effective.  The key is to negotiate with your prospects, rather than against them, and show them how you solve a key problem they know they have. Join us to get the prescriptive sales formul...

Send us Fan Mail In this episode, co-hosts Jeff Loehr and Joe Rojas discuss a strategy for MSPs to acquire new clients without resorting to cold calling or using expensive marketing strategies. This tried and true strategy is simple and very effective. Tune in to gain valuable knowledge from this dynamic duo as they give you the solution to getting your next clients. ⭐️ Dream 100 Strategy https:/...

Send us Fan Mail In this episode of Start Grow Manage, co-hosts Jeff Loehr and Joe Rojas explore the transformative concept of the "Jobs to Be Done" framework and its significant impact on how MSPs should approach selling technology. They discuss the necessity of seeing technology not merely as a product but as a strategic tool for solving real business problems. They are joined by guest...

Send us Fan Mail In this episode of Start Grow Manage, co-hosts Jeff Loehr and Joe Rojas delve into the pivotal role of content creation for MSPs. They then emphasize the significance of relevant content in sales and marketing, with Joe highlighting its impact on nurturing leads and closing sales.  They are then joined by guest, Devon Rose who adds depth to the conversation with his expertise in m...

Send us Fan Mail In this episode of Start Grow Manage, co-hosts Jeff Loehr and Joe Rojas are joined by Scott Samborn, an entrepreneur and business leader with a history of managing and growing technology organizations. They discuss best practices to creating a scalable Managed Service Provider (MSP) business. They also discuss the importance of custom solutions over a "cookie cutter" app...

Send us Fan Mail In this episode of Start Grow Manage, co-hosts Jeff Loehr and Joe Rojas engage in a thought-provoking discussion with Rich Freeman, a seasoned observer of the MSP landscape likened to a war correspondent for his deep industry insights. The conversation kicks off with a bold claim – that this year might mark the end of MSPs as we know them, given the rapid advancements in AI and th...

Send us Fan Mail In this episode of Start Grow Manage, Jeff Loehr and Joe Rojas are joined by Trevor Thomas from ZenContract to explore the importance of establishing structured processes for managed service providers (MSPs).  Trevor also shares how niching can enhance business performance by providing a clearer understanding of market needs and improved service delivery. Start, Grow, And Manage a...

Send us Fan Mail In this episode, Jeff Loehr and Joe Rojas welcomed Matt Bullock from Prodatix, where they discussed the shifting landscape of Managed Service Providers (MSPs). They emphasized that MSPs should focus on what they do best and partner with experts in other areas, such as data backup and security, to provide comprehensive solutions to their clients. The conversation highlights the shi...

Send us Fan Mail In this episode, Jeff Loehr and Joe Rojas welcomed Kathryn Rose, the visionary behind ChannelWise. She emphasized the importance of defining a niche in today's saturated MSP market. The conversation revolved around the common fear of narrowing down to a niche, where many businesses worry about limiting their reach. However, as the discussion revealed, honing a niche allows pr...

Send us Fan Mail In this episode, Jeff Loehr and Joe Rojas welcomed Jennifer Bleam of MSP Sales Revolution to discuss effective sales strategies. Jennifer stressed the significance of trust and rapport in sales, underscoring the importance of building genuine connections rather than just pushing products.  A structured sales process is key; it establishes credibility and ensures clarity in engagem...

Send us Fan Mail In this episode, Jeff Loehr, Joe Rojas, and Gavin Garbutt emphasize the importance of MSPs aligning IT solutions with clients' business objectives through focused conversations. Gavin delves into niche verticals that can yield success, as seen with Caltech and Corsica.  We also discuss the evolution and future of MSPs. This includes managing cloud services, especially with Mi...

Send us Fan Mail In this episode, Jeff Loehr, Joe Rojas, and Steve Salmon delve into the challenges many businesses face when expanding nationwide, particularly the onboarding process. With Steve Salmon's insights, they explore the groundbreaking potential of tools like Field Nation to alleviate these pains. However, at the episode's heart lies a deeper conversation about mindset: the in...