Scaling Practice Management by Talkie.ai

In this episode, healthcare success and compliance consultant Jacqueline Waterhouse, COT, joins Jakub Grajcar to dismantle the idea that compliance is just a "boring administrative hurdle." With over 25 years of industry experience—ranging from clinical work as a Certified Ophthalmic Technician to high-level consulting—Jacqueline shares why a "culture of compliance" is actually the secret to scali...

In this episode, host Jakub Grajcar sits down with Tiffany Burke, an independent consultant with 22 years of experience in healthcare IT and practice management. As an expert in Athena Health implementations, Tiffany shares her playbook for helping practices grow smarter. We dive deep into why staying ahead of trends is the key to success , how to make tough but necessary staffing decisions , and...

In this episode, Jakub Grajcar sits down with Sanjeet Kumar, CEO of OnSure Health LLC and a 20-year veteran in US healthcare. Sanjeet shares his expert playbook for practice growth, built from over two decades of experience in revenue cycle management. He breaks down the critical steps new practices must take before opening their doors and how existing practices can stop revenue leaks they don't e...

In this episode, Evan Grossman, co-founder and Chief Product Officer at Affineon Health, joins Jakub Grajcar to break down how AI-driven inbox solutions are transforming physician workflows and practice efficiency. From reclaiming hours spent on administrative work to freeing up time for strategic growth, Evan shares practical strategies for practice managers to maximize productivity. We cover: ⏱...

In this episode, healthcare strategist, speaker, and compliance expert Shereese Maynard joins host Jakub Grajcar to expose one of the biggest hidden barriers in practice growth—policy fatigue. From empowering frontline staff to automating repetitive tasks, Shereese reveals how practice managers can boost patient trust, stay compliant, and stop drowning in new regulations. We cover: 🔑 Why “trust i...

In this episode, Christina King, Vice President of Revenue Cycle Operations at Nevada Heart and Vascular Center, sits down with Jakub Grajcar to explore how successful healthcare practices must prioritize people over profit. Christina discusses how to cultivate an empathetic environment for both patients and staff, and how practices can leverage technology—without losing their human touch. We cove...

Jonathan S. Cummins has spent two decades helping practices and payers solve one critical problem: keeping patients engaged. As CEO at GuideUp Health and CRO/Partner at Incept Digital Marketing, he shares with Jakub Grajcar the real-world tactics practice managers can use to improve outcomes and grow revenue. We explore: 📊 Why traditional outreach leaves practice managers overwhelmed 📍 How geofe...

In this episode, Evan Steele, CEO of rater8, joins Jakub Grajcar to break down the do’s and don’ts of managing your practice’s online reputation. From why you should stop relying on QR codes to how AI overviews are rewriting the rules of patient search, Evan explains what practice managers must know to stay ahead. We cover: 🔍 Why fixing Google is the #1 priority for any practice 📊 How automation...

Veteran podcaster and Founder / Chief Editor of Healthcare IT Today, John Lynn, joins Jakub Grajcar to tackle one of the biggest questions in medicine today: what should AI be doing in healthcare? From replacing phone call hold music to diagnosing patients, John shares a visionary—and sometimes a pinch controversial—take on what’s ahead for medical practices. We unpack: 🤖 How AI scribes are alrea...

In this episode, independent Epic consultant and career coach Nacole Hodge joins Jakub Grajcar to unpack the twin challenges of silent burnout and clunky tech. From her workshop ‘Reclaim the You Behind the Badge’ to practical Epic automations, Nacole shows practice managers how to put people first and improve their ops. We cover: 💡 A simple monthly ritual that reconnects staff and patients 💡 Why...

How can practice managers balance business growth with patient care? In this episode, Jennifer Lagemann, founder of NextJenn Copy, reveals how to grow smarter, not harder, while maintaining an empathetic approach to healthcare. We dig into: 👂 Why listening to your patients (and their families) is the key to success ⚠️ The obstacles healthcare providers face in being proactive rather than reactive...

Max Salamonowicz, Head of AI at MIGAM, joins the show with a powerful sense of purpose: to bring real-time, AI-powered sign language interpretation to the Deaf community. He walks us through the misconceptions that plague Deaf accessibility, the technical hurdles of building an ASL model that works in 3D, and why AI developers in healthcare carry a responsibility far bigger than just product succe...

In this episode of Scaling Practice Management, host Jakub Grajcar sits down with Fareed Taghvaee, Senior Director of Partnerships at Elation Health, one of the leading EHR platforms for independent primary care providers. They talk about the challenges practice managers face around medical billing — and yes, they power through a literal earthquake mid-conversation. From startup clinics struggling...

What do a 15-passenger ski van, unintentional healthcare careers, and patient acquisition have in common? They all come up in this chat with Calvin Gooley, CEO of Cicada. We dive into how practices can improve patient access, reduce wait times, and actually get reviews from happy patients. We cover: 🏥 Why patient acquisition is broken (and how clinics can fix it)  📹 Using video testimonials for...

What’s standing between groundbreaking healthcare tech and the people who actually need it? Bureaucracy, outdated incentives, and yes—still those faxes. Angela Presley, Program Manager for Healthcare Accelerators at Dartmouth, joins the show to unpack why it takes 20 years (yes, really) for most innovations to reach clinical practice—and what we can do about it. We cover: 🧠 Why ‘first do no harm’...

In this episode, Rafi Salazar (CEO of RehabU Practice Solutions, host of the Better Outcomes Show) joins Jakub to unpack what really scales in healthcare—and it's not just better tech or more SOPs. We dig into: 🏥 Why promoting top clinicians can backfire (and how to avoid it) 🏥 The 'four Ps' every practice must consider when positioning services 🏥 What’s broken about point solutions and what’s...