Process Pioneers

Join Daniel Rayner and Peter McFarlane, Business Process Consultant, as they discuss all areas of business process management. ✅ What can most problems in an organisation be tied back to? ✅ What is the one magic bullet when implementing a BPM approach? ✅ How do you pitch BPM to the executive level? These are just a few of the questions they tackle as they explore what needs to be considered whe...

Join Daniel Rayner and John Merideth, Managing Director of JC Management Consulting, as they discuss all areas of business process management. ✅ Why is it so important to place significant focus on the customer? ✅ Why has COVID forced so many organisations to adopt BPM? ✅ What is the biggest source of process inefficiency within an organisation? These are just a few of the questions they tackle...

Join Daniel Rayner and Rolf Schubert, Business Process Architect, as they discuss all areas of business process management. ✅ How business processes support the overall strategy? ✅ What is the ROI for business process management? ✅ How you can manage the COVID-season with BPM? These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in...

Join Daniel Rayner and Paul Del Gigante, Transformation Manager, as they discuss all areas of business process management. ✅ How removing redundant steps can save a lot of wasted time in a simple process? ✅ The importance in understanding the business requirements before embarking on a new BPM initiative? ✅ How and why you should free-up and re-deploy valuable resources elsewhere in your busine...

Join Daniel Rayner and Peter Tzortzis, Process Analyst, as they discuss all areas of business process management. ✅ Why it's important that the focus is on the customer? ✅ How effective process management can set the course for both the short term and long term? ✅ Why having a "Why" is so important before you get stuck into process detail? These are just a few of the questions they tackle as th...

Join Daniel Rayner and Rajeev Mishra, Process Automation Value Proposition Lead, as they discuss all areas of business process management. ✅ Why understanding the key goals you're trying to achieve is so important? ✅ How do you communicate the vision of BPM to the executives and how it's going to ultimately support them? ✅ What areas of business does BPM provide a good lens for? These are just...

Join Daniel Rayner and Remo Prinsloo, Lead Solution Architect for Accella, as they discuss all areas of business process management. ✅ Why it's so important for every process to generate value for the organisation? ✅ Why it's important to get the people doing the work involved in the BPM process? ✅ Why's it's vital to understand your organisation on the operational level? These are just a few o...

Join Daniel Rayner and Denis Aksenov, Business Process and Project Manager, as they discuss all areas of business process management. ✅ Why it's important to have a standardised way of onboarding new employees? ✅ Why it's important to be able to view an entire process, end to end? ✅ Why's it's important that every single person involved in a process contributes to the improvement of the process...

Join Daniel Rayner and Lee Wilson, Business Process Manager, as they discuss all areas of business process management. ✅ What is the best approach when pitching BPM to your organisation? ✅ How do you go about presenting the ROI on a BPM approach? ✅ What is the importance in having governance around your business processes? These are just a few of the questions they tackle as they explore what n...

Join Daniel Rayner and Zarine, Business Improvement Lead at Flinders University, as they discuss all areas of business process management. ✅ Why defining clear team roles is very important when discovering your business processes? ✅ How do you go about identifying the main pain points and problems with a particular process? ✅ How do you sell the vision to key senior stakeholders? These are just...

Join Daniel Rayner and Geoffrey Forsyth, Process Improvement Specialist, as they discuss all areas of business process management. ✅ Why the biggest returns are always going to come from the top down? ✅ How to know what area of the organisation to focus on when improving the business processes? ✅ How to measure the performance of the process improvement through clearly defined targets? These ar...

Join Daniel Rayner and Steve Marsh, Business Improvement Manager at the Western Sydney University, as they discuss all areas of business process management. ✅ What are the overlaps between business process management and sport? ✅ How do you communicate with someone who doesn't come from a background of BPM? ✅ Why taking a slow and steady BPM approach will set you up for success? These are just...

Join Daniel Rayner and Gilles Morin, BPM Expert and Trainer, as they discuss all areas of business process management. ✅What questions do you need to ask before diving into BPM? ✅Where does the motivation come from for managing business processes? ✅What is the best way to pitch BPM internally? These are just a few of the questions they tackle as they explore what needs to be considered when imp...

Join Daniel Rayner and Ben Hoogenboom, Customer Experience Architect, as they discuss all areas of business process management. ✅ What goes into creating the ultimate customer experience? ✅ What is the value in optimising your business processes? ✅ How to work out where your time, effort and energy is best spent? These are just a few of the questions they tackle as they explore what needs to be...

Join Daniel Rayner and Marcello La Rosa, Professor at the University of Melbourne as well as the CEO and Co-founder of Apromore, as they discuss all areas of business process management. How does process mining support an evidence based business process management approach? Why improving a not-yet-improved process is a common mistake? How to use your existing data to find areas of opportunity for...

Join Daniel Rayner and Brendan Healy, Head of Operations for a large Medical Device Company, as they discuss all areas of business process management. Why a good process could mean the difference between life and death? How can the right structure support an organisation? Why a mindset shift is necessary to implement BPM well? These are just a few of the questions they tackle as they explore what...

Join Daniel Rayner and Gavin Currie, Senior Consultant at Leonardo, as they discuss all areas of business process management. What is a process? Why do customers need to be at the centre of all decisions? Why a cross-functional view of your organisation is so important to understand? These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM...

Join Daniel Rayner and Mitushi Chowdhury, Business Process Specialist at the Department of Natural Resources, Mines and Energy, as they discuss all areas of business process management. How do you turn your organisation into a well oiled machine? Why should you seek sponsorship from the top tier management? How do you respond to resistance when implemented Business Process Management? These are ju...

Join Daniel Rayner and Shugufa Azimi, Process Improvement and Quality Manager, as they discuss all areas of business process management. How does process bring clarity and drive efficiency and ultimately better work? How can you get started documenting your organisations processes without much time, money or effort? The importance of collaboration when discussing processes? These are just a few of...

Join Daniel Rayner and Naseem Ahmed, Business Process Expert, as they discuss all areas of business process management. How do you get sponsorship from senior management for a BPM initiative? What are the risks in not having documented processes? The biggest factors in successful incremental improvement versus radical innovation? These are just a few of the questions they tackle as they explore wh...

Join Daniel Rayner and Pieter Reynders, Program Manager at Lendlease, as they discuss everything process. How do you approach BPM from a transformation project perspective? When is the best time to pitch business process management internally? Where is the value in processes in training, transformation and change? These are just a few of the questions they explore as Pieter reveals his approach to...

Join Daniel Rayner and Bilwa Gulgule, Business Process Lead at Colliers International, as they discuss all areas of business process management. How do you get enterprise-wide adoption for a process-based management initiative? Who might you experience resistance from? Where will value be derived, whether direct or indirect? These are just a few of the questions they tackle as they explore what ne...

Join Daniel Rayner and Dan O'Neill, BPM Advisor, Coach and Keynote Speaker, as they discuss the management of processes. Understand the importance of costs but also why just cutting costs is not the right figure to measure process success. Dan explains what "being agile" and "processes" have in common and how you can make sure that your mapped processes do not end on shelves collecting dust. Tune...

Join Daniel Rayner and Linda Field, Principal Consultant Business Analysis and Process, as they dive into why BPM is an important strategic tool. They chat about the current climate of a worldwide pandemic and how Process Management can help businesses to navigate it. Linda shares impressive Process Improvement examples with us and explains how minor adaptations can generate great pain relief for...

Join Daniel Rayner and Shruti Sood, process improvement and transformation leader, as they chat about various BPM approaches. How do you involve Senior Management and successfully embark your BPM journey, what are the key figures they want to know about and how do you overcome obstacles and resistance in the workforce? They explore the BPM differences between Europe and Australia and discuss why f...