pmXcite - 'The Podcast'

This weeks Q&A is… We seem to be losing a lot of properties at the moment, but I am not really sure where they are going. The team tell me its because of the hot sales market, but we don’t seem to be listing that many. What is the best way to see what is actually happening? Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and sc...

This week on pmXlive we’re unpacking... Starting This podcast with the tangible ‘extras’ you can be providing your clients throughout their experience with you. How it isn’t just about ticking and flicking the boxes, the client experience is so much more. Also discussing how adding extra value is ‘the sprinkles on top’ for your client - and why sprinkles are critical to your retention and growth.

This weeks Q&A…What is the best way to handle key returns for vacating tenants? Our office is located a long way from where most of our properties are and they get really upset when we tell them they have to drop them back during business hours. Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the pag...

This week on pmXlive we’re unpacking... What does a clients ‘love cup’ look like? What happens when we take more from their cup than we’re putting in...? How do we keep their cup filled to the brim, and how the overflow directly impacts our growth.

This weeks Question: I’m the only one in my department, my boss is away and we are going back into lockdown tonight. I feel very overwhelmed where do I start? Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.

This week on pmXlive we’re unpacking... WHY your perception is rarely your clients reality and what you can do to really understand their perspective. While also understanding the path that your clients actually take when they work with you, and how important it is to understand it might not be how you expect. Furthermore HOW to build an experience that is repeatable and enjoyable for your client.

This weeks Question: I see a lot of people taking about paperless condition reports in the Facebook groups, but am not sure how this works. Are these legal and should we be using them? Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q...

In this episode we unpack our Growth & Marketing Season for 2021, it’s been an amazing 9 weeks and we are keen to share with you the best parts of this season! This season has been action packed from learning about social media and how to use it as a BDM with Natalie South, to having Jodie Stainton the Director of Coronis Now speak with our PM Club members about how growth is everyones respons...

Question: What do I do if a tenant is behind in rent but the owner isn't worried by it? Terri gives us her suggestions around how to deal with this dilemma. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.

On this weeks pmXlive episode we’re unpacking… NEW objections from owners around marketing dollars in a ‘hot market’, and HOW to have this conversation Why it’s still SO important to be advertising and marketing properties right now and how you can get your owners onboard with this Marketing dollar recovery - Kurtis gives us a script around what to say, and when to say it

Terri covers the ins and outs of what the requirements are vs what is considered industry best practice with routine inspections and if it's appropriate under some circumstances to add an additional inspection. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we...

On this week’s pmXlive we cover… setting up the relationship with a new client for long-term success from day one, how to do this, what to avoid doing, how to keep them happy long-term, how picking up the phone proactively rather than reactively helps with respect and retention long-term, why it’s important to not call it a ‘handover’ in front of the client, and service recovery and our awesome sc...

This week on pmxLive with Natalie South we're unpacking...  How much does your environment and culture actually impact the BDM results?  When should you hire help and support for your BDM?  Team work makes the dream work - but who does what?!