Mastering CS: Candid Leader Insights

In this new episode from our podcast, Mastering CS, Irina Cismas , Head of Marketing at Custify, sat down with Violeta Yuste , the Head of Customer Success at Userguest. In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely...

In this podcast, Irina Cismas welcomes Victoria Fritz , the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely - How to maintain a good relationship with sales - Cruci...

In this episode, Irina Cismas , Head of Marketing at Custify, sits down with Chethan Kumar , the Head of Customer Success at Augnito. Chetan had an unbelievable journey, dropping off to school at 13 to support your family into leading major teams. In this podcast, he shares his experience, the challenges he overcame, and the strategies he implemented. What you’ll learn: - The most important roles...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Keishla Ceaser-Jones , Sr. Director and Partner Success at EAB. What you’ll learn: - 2023 in Customer Success conclusions - Customer success strategy insights - How to overcome CS challenges - Finding the right tools and tech for CS - Hiring the right people for your CS...

In our new episode, Irina Cismas welcomes with Gillian Taylor , Customer Success Director at Andgo Systems. Let’s discover Gillian’s journey in customer success. What you’ll learn: - The impact of Voice of the Customer programs - How to recruit the right people - CS team performance - How to choose the correct tools for CS - Learn from mistakes - Predictions for 2024 ---- With Custify, you can: ☑️...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing interviewed Matt Kelso , Director of Customer Success at Teampay. What You'll Learn: - Customer success in 2023 - Challenges in CS - Data shaping the CS strategy - Key metrics for customer success - Building the CS team - Selling CS internally - Choosing the right tools - Predict...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Laura Litton , Director of Success at LiveSchool. Let’s discover Laura’s journey in customer success and her insights for customer success managers. What you’ll learn: - How customer success looks in the education sector - Challenges in CS teams - How to choose the righ...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Parker Chase-Corwin , CEO & Principal Consultant at Xperience Alchemy. What You'll Learn: - Customer success objectives in 2023 - Challenges in CS - Alignment and understanding of the CS - Key metrics for customer success - Internal alliances between departments...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , our Head of Marketing at Custify, welcomes Tracie Zamiska , a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams. What You’ll Learn...

Welcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas , Head of Marketing at Custify welcomes Eleni Vorvis , Customer Success Leader & Consultant. Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry. What you’ll learn: - How to build your customer success strategy for 2024 -...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing discusses with Michael Boyd , VP of Customer Success at Vanta. Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion. What You'll Learn: - How custome...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard , Advisor and Owner at SADESHEP. Let’s discover Sadie’s journey in marketing, sales, and customer success. What you’ll learn: - Ways to enhance customer experience - Key elements of a successful business - How to handle difficult customers - The challenges of improving CS processes - How to...

In this new episode of the Mastering CS podcast, Irina Cismas , Custify’s Head of Marketing, sat down with De’Edra Williams , a renowned Customer Success leader. What You’ll Learn: - The main challenges of CSMs - The importance of data in customer success - How to prove the value of CS - Important CS roles - How to recruit the right CS professionals - Essential KPIs for customer success - What to...

In our new episode of the Mastering CS - Candid Leader Insights podcast, host Irina Cismas , our Head of Marketing at Custify, sat down with Will Stevenson , Founder and COO at Onboard.io. Will shared more about his journey in the SaaS and B2B space. What You'll Learn: What to prioritize when you are starting out at a new company as a CSM The importance of both focus and multitasking in CS How...

For our new episode of the Mastering CS podcast, host Irina Cismas , our Head of Marketing at Custify discussed with Adam Smith , Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader. Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey. What you’ll learn: The key metrics to focus on in...

Today, Irina Cismas , our Host and Head of Marketing at Custify, is joined by John Paul Scoville , VP of Customer Success at Cinch. Join us as we deep dive into the challenges faced by customer success managers. You’ll discover more about building a great CS team and how you can juggle various CS tools. You’ll discover: What milestones to achieve in the 30, 60, and 90 days of your career as a CSM?...

Today, Irina Cismas , our Host and Head of Marketing at Custify, is joined by Parul Bhandari , Customer Success & Startup Leader, Advisor, and Speaker. Parul carved her path through the dynamic and evolving landscape of CS, starting from occupational ergonomist to pioneering a CS department in a SaaS startup. Join us as we explore the twists and turns of her career, the strategic planning of t...

In this episode, our Host and Head of Marketing Irina Cismas is joined by Con Cirillo , the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies. Con has over 15 years of experience in customer success, marketing, and sales, and in this episode he shares his insights on how to build and lead a successful CS team. In this interview, you’ll learn: How Con uses...