Finding The Upside

Want Raving Fans? Focus on  Building Systems for Predictable Outcomes  What Working in Restaurants Taught me about Operations and Customer Service If you know me, you know that my background includes a lot of history working on building Predictable Customer Outcomes - focused on delivering the product and service that is expected. So when I thought about talking about this today, I really wanted t...

What does it take to grow and evolve? Whether that is in business or in life, as a person… and what is the path to that? There are many things we can immerse ourselves in for personal development - traditional learning, courses or programs, reading and podcasts can all help guide you in this process. But what actually leads to growth??  In today’s episode, I am talking about seeing how STRUGG...

Do you listen to your intuition?  How do you KNOW if you can trust your gut or your intuition?  Do you only go on gut or do you make sure that you are checking on facts and doing the due diligence or research to ensure you're not solely relying on emotion? It’s an important skill and one that many people try to short by going straight to their gut without ensuring they have developed the...

Doing it differently is my motto!  Morning routines are all the rage right now…everyone is talking about having one and how it will transform your day!  Now let me say that I don’t completely disagree with the idea of a routine that sets you up for success and makes you feel your best.  Routines provide structure and make you not have to think through every step of your day…if you d...

Introducing our NEW series on Finding the Upside – One Tough Chick – a series where we will be interviewing women entrepreneurs who started their own business and shared their journey, all the challenges and the lessons that they have had to inspire more women to become entrepreneurs. Our guest today is Stacey Uhrig, known as The Mindset Flipper. She brings emotional strength, resilience, and post...

Being adaptable and flexible is rated as the most important skill to possess in today’s business world. It’s also the key to thriving in life as well.  Whether you are a business owner, CEO, team member, job seeker or everyday person…the ability to be adaptable is not only what is needed to survive, but to thrive.  Why?  Because in today’s world things change constantly, unexpected...

Today, I’m spilling more of my best time hacks for starting a Side Hustle or Business While Working Your 9 to 5! I started this mini-series a couple weeks ago and know that this topic is one that everyone is buzzing about right now.  Now there’s a lot to think about and work on when you decide to do this, but the number one thing that is essential when you do is figuring out how to carve out...

Have you ever wondered?...Why is it so hard for us to break out of our comfort zone? What is so comfortable about staying in the same place?  This is a topic that even I crave new learnings on because it’s something WE ALL struggle with at some point in our lives. I know from time to time I face hardship dealing with it. I also know that a lot of my clients also struggle with the same issue o...

So…. you want to start a side hustle or a business. I know many of you have been thinking about this for a while. And I know that there is a lot of talk in the media, on social media, just in society in general right now about starting a side hustle or starting a business with the uncertainty that has been predicted. There are many people that are promoting this as something that is a good decisio...

As we're in the beginning of a new year, one of the things that always comes up is the planning stage and getting all your diaries, your calendars, your planners... all of the tools that you use for your time management and planning...getting those together. In today’s episode I am talking about how you do that and how that's evolved... and how you can continue to change and embrace the new ways t...

Can you believe we are entering a new year? I feel like it is wild, how fast 2022 went by. And I think like everyone, I am in a state of reassessing what the year was like, kind of trying to analyze what I want to do differently for 2023, not only in my business, but in my life. In this episode, I am giving you some real talk and pulling back the curtain and letting you hear, from my perspective,...

We are ending a great first year of this podcast!! Can you believe it? I started this podcast in August of this year and it's been a whole lot of fun delivering content to help YOU find the upside in every situation. Thank you to all of you who listened and subscribed in this first year - I hope that you have found great insights and enjoyed these months of episodes as much as I enjoyed doing...

Why is it that we find it hard to take a break? As an entrepreneur, as a business leader, whether you're a CEO or an executive, I know you are familiar with this situation. Today on the podcast, we are talking about why you need to stop the cycle of non-stop working, how to take a break. And why it's timely and why we're talking about it today is because as we come to the start of the holiday seas...

Many of you may admire someone that you’ve encountered and you believe is a great leader.  I know that I have a few. But what is it that makes that person a GREAT leader? What are the traits that they possess that makes them great? This is an important discussion that should resonate  for any leader – whether you are leading your own teams as a business owner, or a corporate leader, or i...

At this time of year, we are reminded and most of us are more intentional to take time to count our blessings and be grateful.  I think most of us all strive to do that every day -- I know I do, but it can be hard when we are busy dealing with the day-to-day reality of life.  The values of gratitude and abundance are common themes that resonate with people globally and most have intentio...

I have learned and gained key insights that I share with my clients in building an exceptional customer service experience and getting loyal customers and creating raving fans. It’s pretty basic understanding that a lot of us talk about and subscribe to  - creating raving fans and keeping customers happy and loyal… But the truth is many companies fall short. In this episode, I’m highlighting...

Everyone is trying to find the secret sauce to finding and keeping talent in a challenging labor market. Everyone's talking about how difficult it is to find staff. In terms of where the issues lie,  there’s more than meets the eye. In this episode, I am addressing the current labor situation and I'm giving it to you straight. A lot of what's happening now is that we have reached the t...

To listen is to give attention to a sound, action, or communication. Listening is important in leadership, important in business, and so important in our personal relationships. Do you hear and do you understand what's being spoken to you? Are you comprehending the full message that is being told? We could talk all day about what happens when listening fails… Because there's miscommunications, mis...

The beauty and value lies in the reality that we are all different…we all have different strengths and weaknesses…we come from different places and we’ve had different experiences…we all have different skills and natural abilities. These days that is often overlooked as many attempt to devalue anything or anyone that is different, purporting that we should all be the same and anyone that is outsid...

What are demand relationships and what is the connection this has to leading teams in business? I hadn’t heard of demand relationships before until I heard a speaker explain this concept in personal relationships. In a demand relationship, a dynamic exists where power is being exerted over another person where they react to the power over them and it results in negative outcomes opposite to what i...

Starting before you're ready…it's a concept and a phrase we hear a lot these days. It’s common for entrepreneurs and businesspeople to suffer from the obsession to make something perfect before we let it go —whether it be a business project or new initiative. Sound familiar? And that perfectionism is something that definitely holds us back. It holds us back from making progress and getting started...

Success is measured in different ways in different cultures. In our American culture, success is measured so much by what we have, in terms of materiality, what we do, rather than who we are, and our life experience in totality. But there is more to success than just these elements. As an entrepreneur that has built a business, I want to elevate the concept that you can change how you work and sti...

Training people is an investment in your business…it addresses everything that has to do with your company's success. NOT training your staff is like not investing in your own business. And as an entrepreneur, you really have to think about the cost of not doing it. Training is the key to ensuring the outcome you want for your staff’s well being and the health of the business - they are interconne...

There is power in having a deeper understanding about the foundational principles of leadership that leads to whether or not you are able to create an environment that is conducive to high performance.  There are so many things that are a part of that that many leaders aren’t aware of, and truthfully some ignore. Leadership is an area that I spent a lot of time in my own life on, leading othe...

Throughout my life and career, mastering and fine tuning the art of communication was and still is always a focus. As I navigated many situations, I needed to get a better understanding with the words I was choosing, how I was saying things and how I was being perceived. Was I connecting with someone in a way that aided the communication or hindered it?  There’s so many things that come into...