Evolved Radio

Today on the Evolved Radio Podcast, I'm chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he's learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner. I explore how Shane and his partner share the responsibilities of the business and ensure effective communication between them. We a...

Today on the Evolved Radio Podcast I'm joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt's research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has been featured in Wall Street Journal and numerous academic journals. We chat about identifying hig...

Today on the podcast I'm joined by Alastair Woolcock, CSO with Revenue.io . Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io . It's a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the...

Today on the Evolved Radio Podcast I'm joined by Emily Glass , CEO of Syncro . Emily and I chat about the future of the PSA and RMM in the MSP industry. How emerging MSPs needs differ from large MSPs and how Synchro is developed to support that community. We also talk about running an all-remote company, the importance of mental health in the remote age, and a great discussion about how values hel...

Hey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different. You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this e...

Today on the Evolved Radio podcast I'm chatting with Kevin Crowe. Kevin is the Executive VP of Customer Experience with Long View Systems. If you've ever heard me tell my origin story about working in an early hyper-growth company, I'm talking about my days at Long View. Even back then Kevin was a fantastic storyteller and an adventurer. In the episode today Kevin talks about how his adventures, l...

Today on the Evolved Radio podcast I'm joined by Dave Sobel host of The Business of Tech . Dave and I talk about the current state of the MSP industry and the economy. Dave has a watchful eye on the trends of the tech industry as a whole and is an outspoken voice of the industry. If you enjoy our discussion today I would also encourage you to check out his daily podcast and YouTube content .

Work from home (WFH) and hybrid work models are here to stay. Today on the podcast I'm doing a solo show to detail some of the ideas I have about how MSPs need to shift their management models. The opportunities and the pitfalls of this change being forced on the work world.

Today on the Evolved Radio Podcast I'm joined by Mike Slater w/ Sherweb. Mike and I dig into the Microsoft NCE program, what's changed, and what you need to know. We also chat about how this partner program is an indication of where the industry is trending in general. Mike's passion for the channel and his depth of experience is perfect for this complex topic. I found it really valuable. I hope y...

Today on the Evolved Radio Podcast, I'm chatting with Catherine Mattaskie , founder of The Performance Company. Catherine and I talk about a topic that is important to everyone, learning. Everyone spends huge part of their life learning, but we're making a mistake in our approach to learning. You may have heard the terms "Visual Learner," but in fact, there are many more modalities that we can lev...

Today is a special episode of the Evolved Radio Podcast. I'm chatting with Jay Brister, Chief Business Development Officer with General Fusion. General Fusion is a Canadian company and one of the leaders in the race to develop commercial fusion energy. Fusion technology has been around for 70 years but has historically remained elusive. Recently things have changed. Funding of private companies ha...

Today on the Evolved Radio podcast, I'm chatting with Ben Worthen , CEO of Message Lab , an award-winning agency that combines journalism, data, and design to create content that resonates with any audience. Having studied how more than 1 million people engage with online content, Ben is the go-to expert when it comes to customer engagement and brand storytelling. This episode is packed with pract...

Today on the podcast I'm joined by Bad Ass IT guy, Ben Brennan, Founder of QSTAC. Now I call him badass cause he did write a book called "Badass IT support." That idea of delivering top-shelf badass support forms the basis of what we talk about in our discussion on the podcast today. We talk about Ben's experience rising up in the ranks of IT and what it taught him about IT that led him to develop...

Joining me today on the Evolved Radio Podcast is Stephen Pasiciel with Kerkhoff Technologies. Head of coaching, culture, and talent development. Stephen and I discuss emotional intelligence or EQ. Emotional intelligence is often a stronger indicator of people's future success. However, it's an amorphic subject that isn't well understood by most. We talk about coaching, and how you can check in wit...

Today I'm joined by Peter Melby CEO of Greystone Technologies. Peter tells a fantastic story about how he grew his company from 800 bucks to cover rent and beer to a 10 Million dollar MSP powerhouse. Peter also shares his view on company culture and how that influenced his decisions in recent acquisition activity. Please enjoy the fantastic shared in my conversation with Peter.

Joining me on the podcast today is Keith Daser, Director of Data & Security with WBM Technologies. Keith came to the technology field from sales and we chat about building a funnel, why selling IT service contracts is harder than selling products, and how to manage a skeptical prospect. It's a great episode with a few tips that could help you grow your business. Please enjoy my conversation wi...

Joining me today is the MSP Channel champion, Ernest Murry of Genuine Technology. Ernest is a well-recognized member of the MSP community. His focus on SOPs and strong technical standards is often used as a reference point for others. We also talk quite a bit about his view of security in our industry and Ernest provides a host of insights from his experience growing his Managed service business....

Joining me today on the MSP insights series is Ron Harris, VP of Sales and Partner at Omega Computers. Ron and I talk about how they developed their pricing strategy. Omega also has a very low client churn rate and we explore that as well. Ron tells us why they decided to roll their own MSP tools, the strength of their brand presence, and why the up-market clients are where you should be. It's a g...

Joining me today on the MSP insights series is Paul Vedder with VXIT . Paul talks about the division of responsibilities running his MSP with a partner. How to handle the conflict created by winning a new client away from a competitor. We also chat about one of VXIT's superpowers, which is brand sophistication. Paul is also one of the co-founders of the MSP community IT Pool Party , so we chat a b...

Today on the podcast we're continuing our series of interviews with MSP owners and operators. Joining me today is Aaron Zimmerman founder of TotalCareIT. Aaron shares his experience growing his IT business from side hustle to a full-time gig. Aaron shares what he's learned operating in a more rural market. Aaron also recounts a difficult period where he lost a significant portion of his revenue, b...

My first guest to kick off this series is Brad Ruben, President of Archway Computers. Brad's business isn't a typical MSP. Brad's early experiences in the IT industry shaped some of his decisions about how he runs things. His approach is intentional and has served him really well in growing the company. Brad's primary role in the business is sales, so we also chat about how he thinks about sales a...

Today on the podcast, I'm joined by Paul Green, MSP marketing expert. Paul and I talk about why IT companies really struggle with marketing, despite knowing it's important. Paul details where to start from scratch on your marketing strategy and how to focus down on qualified leads. We also chat about the tremendous opportunity to market to your existing client base. Finally, we talk about how many...

Today on the podcast I'm joined again by Eric Rieger of Webit . Eric and I are chatting about the important topic of Mental health. It's a heavy topic, but one that doesn't get enough of the spotlight. The IT industry can be an extremely challenging field. Lots of demands, risks, and an extreme pace of change. Now after almost 2 years of a pandemic, the cracks are starting to show in even the most...

Today on the podcast I'm joined by Eric Rieger with WebIT. Eric has been running his MSP for 25 years and has learned many lessons through his growth. One that has had a profound impact on his business is using a system called open-book management. This is the practice of being highly transparent with your finances. Sharing as much financial information as possible with your staff and using it to...

Today on Evolved Radio I'm chatting with Jay McBain, Principal Analyst at Forrester Research. Jay is a well-recognized and trusted voice in the IT Channel. He lives and breathes this stuff. He's super passionate about the industry trends and our industry future. I get Jay's insights on the evolution of the distributors, the role of community in the channel, and his perspective on potential regulat...