Couture Conversations: The MomBoss Manifesto

Which is the difference between chat box and virtual appointment type experience? Shall companies have both? To be fully functioning they should work together in synchronicity, to create an outstanding experience for your customers. There are customers who come to your website and want to talk to someone and set up a virtual appointment with an in-store experience through live streaming. On the ot...

In the second part of the interview at Retail Remix, Olivia adds more useful insights about how to close the gap between digital and physical luxury experiences. The core benefit of digital is that it can reaffirm and amplify heritage, helping to build a long-term positioning. There are many ways brands can share their stories about what makes them unique and why customers want to be shopping with...

Conversation Couture’s Sales Manager, Gabriela Mota, joined Amira Hirani and Jonathan Davies, from our partner Vee24 in a Live Webinar last week about the human side of virtual sales! While consumers shift their purchasing habits to an online space, human involvement in this buying journey can be invaluable. If you are busy and you don’t have the time to watch the video, we share an insightful aud...

In this episode, Olivia Steele interviews Tomer Azenkot, the CEO of VEE24, a partner of Conversation Couture which provides a suite of tools that enable instant engagement for websites. When it comes to technologies, VEE24 gets you covered: automated FAQ, person to person communication with text, voice or video, co-browsing, in store or online appointments. In order to choose the best solution for...

Conversation Couture’s legendary programs are now available at TalkShopLive® . What is the advantage for you? You can ask us questions, live! In this episode you will hear Professor Emily Leavitt replying to a gentle viewer and explaining a simple, yet effective technique to listen without interrupting. Secret revealed! If you missed the June 13th, 2023 “The Art of Listening” show, feel reassured,...

This guest episode of Couture Conversation podcast has been recorded during Olivia Steele’s interview at Luxury Daily 's sixth annual eConference. As you may remember, she was featured last year in the “ Luxury Women to Watch list ”: the list of Women Entrepreneurs who are set to make a mark in the world of luxury. Olivia talks about “ Balancing the Physical and Digital Personas ” in conversation...

Conversation Couture is the only Certification Program for the Retail industry. At the House of Retail Education we have set a new standard for anyone selling online and we are ready to set yourself up for driving and retaining the relationships with your clients. Customers really want to feel understood, but very few courses can teach you how to communicate online and create a unique and luxury c...

We live in a time where connecting is very simple, but building an actual connection is very challenging: only 20% of people are able to connect with their customers . One of the reasons is that only 20% of the communication is verbal, all the rest is nonverbal (eye movements, lip movements, smiling or not smiling, tone of voice). Those nuances are even more difficult to understand when you intera...

In this special episode of Couture Conversations, we share the first part of Olivia’s interview at Retail Remix. The host Alicia Esposito chats with Olivia Steele about her unique expertise: closing the gap between digital and physical luxury experiences. “ When you buy luxury goods you have to be emotionally connected with the brand, the only way to do that is storytelling and in the virtual spac...

The new episode of the podcast has been recorded during April’s show at TalkShopLive. Customer frustration is expensive and costs thousands of dollars in missed sales . Less than 5% of clients reach the checkout page while shopping online. Olivia Steele and Emily Leavitt explain the milestones of the Virtual Experience programs and how Conversation Couture helps individuals and organizations to co...

What’s the real meaning of the words “customer care”? We put so much effort into defining the “customers”: are they loyal or new, high or medium spending? As entrepreneurs and managers, we focus every day on knowing our potential and actual clients better and better. It doesn’t often happen, instead, to think about “care”: the first impression we give during an online chat conversation, if we are...

In this episode of Couture Conversations podcast, Olivia Steele interviews Jie Gao , the CEO and Founder of VERSINE SKINCARE . The two female founders talk about how a very simple and common situation in a woman’s life can lead to a product without precedents, yet so much needed: a skincare line pregnancy safe, scientifically tested. The plus? Jie decided to add some luxurious and fun touches...

Choosing what to wear at the beach can be stressful for women, but it does not need to be! Olivia is joined by Alexa Dodson, the CEO and founder of Lexaswim to discuss her sustainable swimwear line that is gorgeous and female body friendly ! Lexaswim features classic silhouettes with a modern twist and fresh one-of-a-kind prints, hand drawn in house— you won’t find these prints anywhere else. Her...

Why start any company in a saturated market? Well, thats simple, your mission and the reason the market needs it! In this episode Olivia is joined by Lindsey Martin the founder and CEO of Kiramoon Beauty. They discuss why in an industry full of competition, her mission was personal, why she had to bring her vision to life, and how she went about executing it! A happier skincare routine that brings...

Have you ever wondered how someone got to where they are today? I know I have! On todays episode I am joined by Alejandra, she co-founded Everly Candles , and has quite an incredible journey that led her to building her own company!! We dig deep into what the entrepreneurial fire within is, and the lessons that led to her to creating this incredible sustainable company! If you are a candle burner...

On today's episode, Olivia is joined by Dr. Ani!! She is a Clinical Pharmacist, bestselling author, TV host and a keynote speaker, with specialization in Holistic Health coaching, Nutrigenomics , Functional Medicine, Diabetes management, Gut health, Pharmacogenomics and Mindset coaching. After years of successfully working with hundreds of patients to beat chronic disease, Dr. Ani founde...

On todays episode the Founder and CEO of Sieme joins us! Cassandra Kane spent almost a decade designing luxury ready-to-wear, leather and fur, outerwear and eveningwear for designer brands in New York. In 2017 she followed her heart to Florence, Italy to learn the art of Italian handbags. While working in Italy, she saw the incredible amount of waste generated at the luxury level. She couldn’t loo...

In this short solo episode Olivia gets into the magic trifecta of what business need in order to star their journey to maximize their sales within the new virtual and online sales channel. A lot of incredible information is packed into 8 minuets, you'll want to be sure you are ready to take some notes. Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. G...

Ever wonder how someone got to where they are today ? They had extreme patience in pivoting. On todays episode Olivia is joined by Alexis Fox the founder and CEO of Shop The Muse , a women owned marketplace that exclusively sells female founded company products only. Alexis shares her own journey in this wild ride of entrepreneurship, and shares incredible insights into what it truly takes to put...

On todays episode you will hear from Brett Lauren, Founder and CEO of Brett Lauren Jewelry. Olivia and Brett discuss the shift of mindset and differences of an employee mindset to a CEO mindset. She stresses the idea of surrendering to what you need help with, and what she hold herself accountable for. Coming from an impressive background in the fashion industry, Brett Launched her company having...

Welcome to season 2 of Couture Conversations Podcast! Almost every single founder I’ve spoken to has their unique why, and story. While this is a condensed version of mine I am elated to share that this season is all about the Female Founders’ stories , how in the heck they got to where they are now wrapped up in a couture Couture Conversation. These women this season are a constant stream of insp...

Are you curious about Conversation Couture? Listen to this one min quick overview of why started , what we offer, and how it benefits you! Want to get started in one of our programs? Explore our courses at ConversationCouture.com . 🛒 Got any questions? Email us at info@conversationcouture.com . ✉️

In this episode Olivia gets into the details about an education in fashion and how its falls next to an education in finance. There are many ways those in the finance industry can upskill and educate themselves , but what is out there for those in fashion?! We get into it all in this episode. Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any que...

In this episode I discuss how technology in compliment with human to human communication is changing the game on how we understand why we buy! Learning why your customers are buying has never been easier to learn, and the more you know the more you can maximize sales! To learn more about this click HERE.

The Couture Conversation Podcast is back! Happy 2022 Y'all. In this episode I go over the difference between how to easily create a more positive work environment by simply switching around solving a problem, to finding a solution. Too often leaders will say "we have a problem" which instantly will raise heart rates, instead saying "I need your help finding a solution" to create a better and engag...