ConnectedPodcast

"As much as I like selling cars, I believe we're here for more than just making money." This episode of Connected features an interview with Peter Boulware of Peter Boulware Toyota. Peter talks about how he got into the automotive industry, his football career, and why the concept of giving back to the community is so important.

How can dealers provide an omnichannel experience in their service drives? The dealerships having the most success are the ones who pair kiosks/technology with their service advisors. Todd Marcelle, founder of GoMoto, joins Connected this week to discuss how service advisors and kiosks can work together.

Dealers everywhere continue to be impacted by inventory shortages. This week's episode of Connected features an interview with Clint McLaren, General Manager at Wiesner of Huntsville, who talks about how his dealership has been acquiring vehicles and handling remote transactions.

What's the latest on the chip shortage? How will electric vehicles affect dealerships? Is the relationship between dealers, OEMs, and consumers changing as more technology is added to vehicles? We caught up with Cliff Banks, founder of The Banks Report, to discuss all of these questions and more in this episode of Connected!

"Doing the right thing by consumers turns out to be a very profitable thing for dealers." This week on Connected, Sean Reyes from Recall Masters returns for part two of his conversation about vehicle recalls.

Is there a recall crisis on the horizon? This week on Connected, Greg sits down with Sean Reyes from Recall Masters for the first episode of a two-part conversation. They discuss why this could be the perfect time for dealers to change how they approach handling recalls.

This week on Connected, we're pulling out all the stops. Greg welcomes a trio of special guests to talk about Retail Anywhere, the current state of the industry, and where Reynolds is headed. Featuring: -Chief Customer Ambassador Dave Bates -Reynolds President Chris Walsh -Senior VP of Marketing Kasi Edwards

"Identity theft is not a joke!" -Dwight Schrute Dwight is right. But there's a new threat to worry about: synthetic fraud. Greg sat down with Ken Hill from 700Credit to discuss how dealers can protect themselves.

Where is Reynolds and Reynolds headed in 2022? This week on Connected, Greg is joined by the perfect guest to answer that question: new Reynolds president Chris Walsh. Chris talks about what we're doing to improve relationships with dealers, plans to expand our footprint, and how we're working to make our customers more profitable.

Having an inconsistent F&I process can cause a host of problems that ripple throughout the entire dealership. This week on Connected, Greg talks with F&I Solutions Manager Adam Bealert about how dealers can stay compliant, profitable, and reputable.

Whether it's the clothes you wear, the burrito you order, or the car you drive, everybody has different preferences. This week on Connected, Greg talks with Reynolds consultant Marc Ewens about the growing trend of vehicle customization and how dealers can present accessories to their customers!

It's a Connected clip show! Podcast producers Matt and Andrew take a look back at some of the best moments from 2021. Featuring clips from: Episode 56 with Jerrod Hoskins of Naked Lime Episode 65 with Steve Strickland from Hendrick Automotive Group Episode 69 with Brad Title from Gubagoo Episode 74 with Reynolds Customer Ambassador Dave Bates

How will the latest Google update affect your website? Are third-party cookies crumbling? What can you do to help your dealership rise to the top? On this week's Connected, we're talking with our guest Julie Rinehart from Naked Lime about changes Google has made this year and what they mean for your business.

As a result of the pandemic, many dealers rapidly adopted to new technology. On this week's Connected, Executive Vice President of Sales and Marketing Chris Walsh returns to discuss where dealers have been proactive in innovating and where there's still room for improvement.

Do you want to learn some best practices that will improve things in your accounting department? Then don't miss this week's Connected! Greg sits down with guest Dylan Schober to talk about how dealerships can benefit from updating their processes.

Inventory is tight for dealerships right now, but should you still be advertising? Yes! But you have to consider who you're marketing to, where to reach them, and what message will resonate. This week on Connected, we're talking about my generation (and all of them) with Jordan Eechaute-Lopez from Naked Lime Marketing.

What parts of the car buying process do customers find valuable? Reynolds and Reynolds recently released a new report that looks at consumer buying preferences and we're excited to welcome Kasi Edwards, senior vice president of marketing, back to the podcast to discuss it! Download the report and more at reyrey.com/study

It's a doubleheader on this week's Connected! We're talking about reconditioning and how dealers can get vehicles front-line ready faster with two special guests: Brad Schafer from ReconTRAC and Anthony Monteiro from DRAIVER. Dealers are facing several challenges when it comes to reconditioning and the pandemic has only made things worse. Find out what forward thinking dealerships are doing to ada...

How do you foster lifelong relationships in the automotive industry and build trust? Being old helps, according to this week's guest. Reynolds and Reynolds Chief Customer Ambassador Dave Bates returns to Connected to discuss his 38 years with the company and what he's been hearing from dealers while on the road.

It's nice to see your business mentioned on the news...unless it's for a data breach. They can cause a major financial loss and do irreparable damage to customer trust. On this episode of Connected, we're talking with Scott Frieszell, director of networking hardware and software support at Reynolds, about how dealers can protect customer data and themselves.

The first rule for getting customers to pay online is making them aware that you offer online payment options. This week on Connected, Jessica talks with Reynolds BDC Sales Manager Emily Weikert about how you can encourage customers to try a new way to pay for service!

What kind of impact does eContracting have on dealers, consumers, and lenders? We found just the person to ask. On this week's Connected, we're talking with Mike Urrutia, executive vice president at GM Financial, about the benefits of going paperless in F&I.

On this week's episode of Connected, we're sitting down with Jason Sideris, Vice President of Fixed Operations Product Management here at Reynolds and Reynolds, to talk about the changing landscape in service. He discusses: • The current state of service vs. what customers actually want. • What a digital hybrid experience is and why you should adopt it. • Practical ways to meet consumers' changing...

Last month, we welcomed Gubagoo to the Reynolds and Reynolds family. This week, Gubagoo CEO and founder Brad Title joins Jessica on Connected! They discuss the company's past, the current status of blended/hybrid buying experiences, and the future of online retailing.

"We've gotten our cycle time down to two days, which is just unheard of in the industry. And it's legitimate. It really is that efficient at this point." Watch this week's episode to find out how Voss Chevrolet is achieving such an amazing cycle time and don't forget to subscribe to Connected!