Brazen Leaders - The Human Edge

Is learning how to pitch can improve your leadership? If you're in the world of startups, you might know my latest podcast guest, Christoph Sollich , better by his alter ego: The Pitch Doctor.  True to his name, the German consultant has helped roughly 2,000 fledgling companies learn how to present their ideas better (not to mention countless entrepreneurs and university students). Christoph...

Maeva Cifuentes is a Content marketing expert, founder of Flying Cat Marketin g, that you should definitely follow if it’s not done yet, but for this show, I wanted to speak with her about the benefits & challenges of outsourcing  It’s an entirely different subject to her main expertise. So why would I ask the head of a B2B marketing agency about hiring external agencies or freelance contracto...

I was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer experience thought leader – in Belgium and beyond. An influential business philosopher, coach and advisor, he inspires people with an approach to CX, disruption, sales and marketing based on culture, curiosity and responsibility. We spoke about wh...

This week, discover 6 ways to improve your CX without a budget so you don't have any excuse to take action! You can create a positive impact on your product, your service, or your brand right now.  Discover how in this new podcast! Useful links: The full article with references & recap Sign up for the Digital Letters Download now the FREE GUIDE & TEMPLATE to learn & Implement a si...

Customer experience can be a complicated subject, so Jonathan Daniels , author of the Customer Experience Playbook , and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast.  Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he...

This week I would like to introduce Katharina Müllen. She's a Vitality Coach and she works with leaders and their teams, enabling people to boost their vitality. “I'm very interested in helping people to stay playful and connect with other people, because those are the prerequisites for having a life that is of high quality; a life where you contribute to something that’s worthy” I’m rea...

This week I would like to introduce Mike Wittenstein. CEO Storyminers. They help leaders win adoption for their boldest ideas and strategies 🔸 They know why people fight change, and how to engage and inspire them. He’s got great experience in Customer Experience Design and it has been a real pleasure to discuss as he’s a real storyteller. In this podcast we cover the next topic: Why CX design sho...

This week I would like to introduce Muriel Michiels . She used to be the CEO of a media company that she transformed with success by leading with her heart  & her head. She now teaches leaders, consultants, and entrepreneurs the leadership habits and business techniques for achieving success and peace of mind in digital times . I had the chance to discuss with her about CX, mindset, methods, c...

This week, I share with you my techniques, tips&tricks to say no. in a constructive way.  Consider it as a guide for your integrity at work! It's packed with various insights and examples. Useful links: a summarized, quick-read version right here Sign up for the Digital Letters Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, i...

This week, we explore the so galvanized concept of Digital strategy with Michel Demoor . A very insightful conversation where we discuss Strategy prototyping, positive&constructive collaboration on digital projects and of course... what's CX strategy! It's packed with various additional insights and examples. Useful links: a summarized, quick-read version of Michel’s interview Sign u...

This week, discover the CX Butterfly Effect! When we talk about the Butterfly Effect, you're talking about long-term effects. That's not something very trendy in companies nowadays, but your daily actions' ripple effects are real. It's your responsibility to decide what kind of impact you want to create. Positive or Negative. You can create a positive impact on your product, yo...

This week I have the chance to discuss with Frédéric Wauters ,  Copywriter, Storyteller & Content Guru He shared his answers to some of the questions that preoccupy companies lately: - What is good content and why is it so important today? - Are storytelling skills the new competitive advantage in business?  - Where should managers start with content in their projects?  and of course... he tol...

You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week I have the chance to discuss with Alexandre De Saedeleer , Managing Director from Tapptic . He has answers to some of the questions I keep hearing:  Who needs a mobile app?  When do you know your Customer Journey is ready for a Mobile App?  What’s the key strategy when yo...

You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll explore the 5 secret CX ingredients to actually succeed in building & maintaining your Buyer Persona. During the episode, I refer to these links: Listen to the podcast about Buyer Persona Research   Free List to download  Discover 3 Managers’ biases you sho...

You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week I have the chance to discuss with a CX Expert, Aaron Pollet . We focus on retention in B2B, starting with tackling the myths, seeing why retention is crucial, and Aaron lists the four main CX practices you should focus on. Useful links: How to create a Customer Journey Ma...

You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll explore the list of the 10 best practices that improve EVERY relationship. During the episode, I refer to these links: Sign up for the Digital Letters How to be an agile and resilient manager Visit my website You can find the recap and the full article right he...

You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll explore the list of the 7 important things to get in motion to improve your Customer Experience. During the episode, I refer to these links: Get your free guide to create a Customer Journey Map.  Build 5 powerful habits to become customer-centric minded. Signup...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...

**FREE GUIDE & TEMPLATE** Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment t...

**FREE GUIDE** Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This w...

Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years. You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start. This week we'll...