Behind the Tab

Self-pour beverage systems are transforming how guests experience food halls—and how operators drive revenue. In this episode of Behind the Tab , GoTab’s Adam Howe sits down with Josh Goodman, CEO of PourMyBev , to explore how self-pour technology is reshaping beverage service across food halls, breweries, and multi-use hospitality venues. Josh shares the entrepreneurial story behind PourMyBev (fo...

Food halls were built to be dynamic. Movement. Energy. Discovery. So why are so many operators still treating events like an afterthought? In this special episode of Behind the Tab , I sit down with Emily Young, Director of Strategic Partnerships at Tripleseat , to talk about the panel she’s moderating at the upcoming Future of Food Halls Conference: One Roof, Many Concepts: Mastering Events in Fo...

Ever felt let down by hotel restaurants — overpriced menus, underwhelming service, and generic dishes? In this episode of Behind the Tab , we talk with hotel restaurant hospitality expert Kenneth Scharlatt to unpack why hotel food & beverage has fallen behind and how forward-thinking operators are flipping the script. We explore how reimagining the hotel restaurant’s identity, leveraging a mod...

Are you overwhelmed by spreadsheets and fragmented systems? In this episode of Behind the Tab , GoTab and Tenzo team up to tackle one of the hospitality industry’s biggest pain points: turning scattered data into real-time decisions. Join Sebastian Arrese, Director of Partnerships at Tenzo, as he shares the story behind Tenzo’s origin and why operators struggle to make sense of data across POS, la...

In Part 2, Adam Howe and Seth Burtis, COO of 5&5 , build on their earlier discussion by examining how modern restaurant technology directly impacts the guest experience. Seth shares thoughtful perspectives on kiosks, QR ordering, handhelds, and drive-thru AI—emphasizing that technology should support hospitality, not replace it. The conversation dives into growing guest price sensitivity, espe...

In Part 1 of this two-part conversation, Adam Howe sits down with Seth Burtis, COO of 5&5 , to discuss how restaurant operators should approach technology, systems, and outside support. Seth shares why tech alone doesn’t fix broken operations—and how process, empathy, and operator buy-in determine whether new tools succeed or fail. This episode kicks off a two-part conversation between Adam Ho...

Shorter theatrical release windows have changed how movie theaters operate—and profitability depends on adapting fast. In this episode of Behind the Tab , we sit down with Codi and Ken from Clark Film Buying , the team behind film programming and negotiations for ~160 theaters across the U.S., from single-screen Main Street cinemas to dine-in theaters and multiplexes. They share what they’re seein...

In Part Two of Behind the Tab with Parker Loudermilk of Fait La Force Brewing, the conversation shifts from philosophy to execution — and what it takes to build a sustainable brewery experience today. Adam and Parker dive into how Fait La Force balances craft beer enthusiasts with casual drinkers, including how the team educates guests without overwhelming them. Parker explains the thinking behind...

In this episode of Behind the Tab , host Adam Howe sits down with Parker Loudermilk, co-owner of Fait La Force Brewing in Nashville, to unpack the brewery’s origin story and creative vision. Parker walks through how he and his business partner Zach transitioned from engineering careers into professional brewing, driven by a shared passion for Belgian and European beer styles that were largely miss...

In the Season 2 premiere of Behind the Tab , we sit down with Will Donaldson of Politan Row to unpack what’s actually happening inside food halls as we head into the new year. With more than a decade focused exclusively on food halls, Will shares a hospitality-first perspective shaped by restaurant operations, real estate realities, and human behavior. This isn’t a “trends” episode—it’s a reality...

In Episode 11 of Behind the Tab , we continue the conversation with Noel Rodriguez , a longtime hospitality professional and Customer Success leader at GoTab , to unpack a deceptively simple question: What do operators think is “new” in restaurant technology—and what actually isn’t? From Kitchen Display Systems and buzzers to QR ordering and hybrid service models, Noel explains why many “new” tool...

What does it really take to run a great hospitality operation in 2026? In this episode of Behind the Tab , we sit down with Noel Rodriguez , a longtime hospitality professional turned Customer Success leader at GoTab . Noel’s journey—from high-volume restaurants and events to supporting operators through modern hospitality technology—offers a rare, operator-first perspective. This conversation goe...

Part 2 of our conversation with Ashley Owens of CourtReserve and Tim McLaughlin of GoTab zooms out from CourtReserve’s funding story into the broader racquet-sports and hospitality landscape. Ashley and Tim dig into why pickleball, padel, tennis, and multi-sport venues are exploding, and how automation is reshaping both the operator and player experience. They compare the racquet-sports surge to p...

In Part 1 of our conversation with Ashley Owens, co-founder of CourtReserve, and GoTab co-founder Tim McLaughlin, we unpack how CourtReserve grew from a simple tennis court booking idea into a leading facility management platform. Ashley shares her personal origin story, why she and her husband chose to become operators themselves, and what their $54M growth investment means for product quality, i...

In this episode, Patricia sits down with Andrew Coplon , founder of Secret Hopper and Craft Beer Professionals , for a deep dive into the habits, data, and guest-experience strategies that separate good taprooms from great ones. Andrew shares how a “crazy idea” in 2017—launching a mystery-shopping service for breweries—sparked his journey into the industry and inspired the creation of an 18,000-me...

In this episode, Adam sits down with Luke Coan , GoTab's Regional Director of Growth , for a deep dive into his rise in the Chicago and Denver food scene, transition into hospitality technology, and future plans to tie it back to nature. Luke takes time to provide his advice and insights to those looking to move up in high-level kitchen environments, his favorite pieces of tech he wishes he ha...

Behind the Tab is where operators get real—sharing the stories, lessons, and strategies that help entrepreneurs run stronger, smarter businesses. In the second half of our conversation with Thomas Walsh of Chipshot Pickleball, we dig even deeper into what it takes to run a high-volume, high-touch eatertainment venue. From practical, hard-earned insights to some downright scary fraud-fighting stori...

We're thrilled to bring you a next-level conversation on the “Behind the Tab” podcast — this time featuring the founder of Chipshot Pickleball (Jacksonville, FL) and our guest partners from PourMyBeer. Together we dig into how a sports venue, a self-pour beer wall, and a cloud-POS system come together to redefine ‘eatertainment’. What you’ll hear How Chipshot Pickleball founder Thomas Walsh traded...

Catering to different demographics has its challenges, especially when they are of different species. In this episode, we chat with Megan Schaffer, CEO and Co-Founder of Crate Escapes, Indiana's first and only Dog Park Bar , about kicking off such a unique business, providing experiences for both dogs and humans alike, and lessons learned in their first year of business.

GoTab’s Behind the Tab podcast dives into the intersection of technology, creativity, and community in modern hospitality. In this episode, host Patricia Mejia sits down with John Karemy , Tripleseat’s international marketing lead, to explore the brand’s expansion into Australia , why the market is so uniquely guest-focused, and how Tripleseat + GoTab are transforming the way venues book, manage,...

Expanding into new markets can be daunting, especially when there's an ocean in the middle. 🍻 In this episode, we chat with Pulkit Agrawal, CEO and Founder of The Fifth Ingedient and Tim McLaughlin, CEO and Co-Founder of GoTab, about starting their business to solve problems, expanding into new international markets, and the lessons learned along the way.

Ever wonder what happens when RV travelers, craft beer, and smart tech collide? 🍻 In this episode, we chat with Ashley Howe from FarmCraft Brewery about teaming up with Harvest Hosts and GoTab to welcome new guests, keep service smooth, and create a brewery experience that sticks with people long after they park and pour.