Michael Doherty
AutoFix AdvisorCast
Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas from the front lines of advising. Michael’s mission is simple: to help service advisors and shop owners r...
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Épisodes
Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop 08.11.2024 15:21
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, e...
Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth 01.11.2024 25:10
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing value through actions lik...
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors 25.10.2024 21:54
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing transparent communicatio...
How to Build Long-Term Trust with Technicians as a Service Advisor 18.10.2024 20:22
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where he had to go the extra...
Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor 11.10.2024 23:06
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances....
AutoFix AdvisorCast Trailer 10.10.2024 0:48
Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe.
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