Your Customer, Your Success

Digital Transformation, Smarter Workflows, and the Student Experience in Higher Ed with Mike Toguchi Summary In this episode of Your Customer, Your Success , Gary sits down with Mike Toguchi, Chief Strategy Officer at Tectonic, to discuss digital transformation, smarter workflows, and the student experience in higher education. Mike has spent more than 25 years helping universities, nonprofits, fo...

E70 — The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith A strong mission is not enough to build a sustainable nonprofit. Suzanne Smith returns to Your Customer, Your Success to discuss her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, Smarter Strategy and Lasting Impact. Suzanne is the founder and CEO of Social Impact Architects and ha...

Define Success, Build Alignment, Get Results with Brianna Sylver Summary In this episode of Your Customer, Your Success , Gary sits down with Brianna Sylver, founder and president of Sylver Consulting and author of Leading Through Free Fall: How Innovators Turn Turbulence into Trust . Organizations rarely struggle because they lack ideas, information, or smart people. The harder problem is turning...

How PR Builds Trust, Attracts Customers, and Drives Referrals with Lexie Smith Summary In this episode of Your Customer, Your Success , Gary sits down with Lexie Smith, Founder and CEO of GROWTH MODE, PR strategist, thought leadership expert, three-time entrepreneur, and host of the Pitchin' and Sippin' podcast. PR is often reduced to press releases, media coverage, or crisis communications. Lexie...

Summary In this solo episode of Your Customer, Your Success , Gary steps back to reflect on how the show has evolved, what he has learned from more than a year of conversations with entrepreneurs, executives, advisors, and operators, and how those lessons helped shape the next chapter of his own career. The show began with a strong focus on customer experience and customer success. Over time, the...

A Leap of Faith: From Ministry to Entrepreneurship with Matt Estrin Summary In this episode of Your Customer, Your Success , Gary sits down with Matt Estrin, entrepreneur, author, and founder of 477 Distilling. After spending 15 years in ministry, Matt made an unconventional career move. A trip to Napa Valley sparked an interest in the business and craft of making spirits. He started learning on a...

Leadership Mindset: Limiting Beliefs, Self-Awareness, and Better Decisions with Steve Barton Summary In this episode of Your Customer, Your Success , Gary sits down with Steve Barton, executive coach, author, and creator of The Game of Ten® , an awareness-based framework designed to help leaders and high performers operate with greater clarity, confidence, and intention. Steve brings more than fou...

In this episode of Your Customer, Your Success , Gary sits down with Rick and Clancy Denton, husband and wife of 26 years, co-hosts of The Loud Quiet podcast, and co-authors of The Loud Quiet: Love, Laughter, and Life in the Empty Nest . Rick also holds a special place in the history of the show: he was Gary’s very first guest! This time, the conversation is much more personal. It started with a q...

Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats In this episode of Your Customer, Your Success , Gary sits down with Jennifer Staats, owner of Staats Solutions and Chief of Staff at Sure Send CRM and ez Home Search. Jennifer has built her career inside the operations of real estate firms, mortgage teams, and service businesses, helping owners turn the systems in their head...

In this episode of Your Customer, Your Success , Gary sits down with Kenneth Kollasch , a certified business coach, founder of Kenneth Coaches, and former operator of an Arthur Murray franchise, one of the oldest franchise systems in the country at 114 years. Kenneth is also a certified coach under Will Guidara, author of Unreasonable Hospitality. The conversation opens on the operator lens Kennet...

In this special mid-year episode of Your Customer, Your Success , Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show's signature segments: Does It Hold Water and Chip Shots . Does It Hold Water is the segment where Gary tests a piece of thought leadership against a guest who has never seen it in advance. The setup produces some of the most honest conve...

Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson In this episode of Your Customer, Your Success, Gary sits down with Bryant Richardson, founder of Real Blue Sky and author of the forthcoming book The Next CX Economy, a customer experience advisor who helps leaders turn client focus into a growth strategy. This conversation explores a claim most operators feel but rar...

In this episode of Your Customer, Your Success, Gary sits down with Jessica Millhiser, founder of JMills Consulting and a business operations consultant who helps service-based business owners build the internal structure their business needs to grow. This conversation explores a simple but often overlooked idea: structure creates freedom. Jessica explains why so many owners look successful from t...

In this episode of Your Customer, Your Success , Gary Marra talks with Ashley Smith , a digital authority strategist and the creator of the Proof Gap. Ashley spent nearly two decades in real estate, including serving as board chair and media spokesperson for Greater Vancouver Realtors, before turning her focus to a problem she watched play out across that industry and well beyond it. Her core argu...

In this episode of Your Customer, Your Success , Gary sits down with Dr. Patrick Lynch , AI faculty lead at Hult International Business School, a Thinkers50 Radar 2026 honoree, and author of How to Outsmart AI and Thrive (Routledge, July). An industrial organizational psychologist and former Accenture Research Fellow, Patrick has trained leaders at companies including American Express, Boeing, and...

Most founders don't scale because they refuse to hand off the work that's holding them back. Anna Brambilla spent nearly 25 years in career transition, recruiting, coaching, and franchise leadership before facing the exact transition she helped others navigate, learning to get out of the way of her own growth. As founder and CEO of Virtually Aligned, she works with founders who keep doing the work...

In this episode of Your Customer, Your Success , Gary sits down with Will Leach , founder of Mindstate Group, bestselling author of Marketing to Mindstates , and a behavioral designer who has shaped strategy for some of the most recognized brands in the country. Before founding Mindstate, Will led strategic insights at PepsiCo and spent nearly two decades inside behavioral research. He teaches beh...

Summary In this episode of Your Customer, Your Success , Gary sits down with Laurie Fainer , Founder and CEO of Dynamic Alchemy Advisors and host of The Impact List Podcast. Laurie spent two decades inside boardrooms and executive teams, including roles as Chief People Officer at Peerage Realty and Head of HR at a Brookfield subsidiary. She now works with boards, executive teams, and leaders on th...

Show notes below, formatted to match the Jon Morris template benchmark. Chapter timestamps are provisional pulled from raw transcript and will need recalibration after your final edit incorporates cold open and intro music. Summary In this episode of Your Customer, Your Success , Gary sits down with Eva Safar — founder of Safar Transformations and president of TAB Denver North, where she coaches g...

Your Customer, Your Success — Episode 52 Why Client Outcomes Start With Hiring with Alex Grant Summary In this episode of Your Customer, Your Success , Gary sits down with Alex Grant — Senior Vice President of Direct Field Sales at North, one of the country's leading payments and merchant services companies. Before North, Alex spent years at Heartland in senior sales leadership, recruiting, coachi...

E51 Guest: John Sampogna, Co-Founder & CEO, Wondersauce SUMMARY How do agency relationships compound over a decade instead of dying after a year? John Sampogna, co-founder and CEO of Wondersauce, joins Gary Marra to break down the difference between agencies that sell activity and the ones that sell outcomes, and why most service businesses get the trade-off wrong. John has spent more than fif...

Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler ***It's Episode 50 of Your Customer, Your Success!!!*** Thank you all for listening/watching! A fitting milestone for a conversation on how customer experience earns real authority inside the organizations that need it most. In this return visit, Katie Stabler joins Gary Marra to examine why customer experience continues t...

Growth, Margin, and Chaos: How to Scale Without Eroding Profit | Rion Westfall In this episode of Your Customer, Your Success , Gary sits down with Rion Westfall, founder of 537 Business Development and creator of the Own Your Revenue program. Rion has built nine companies across family businesses, solo ventures, joint ventures, and private equity-backed disruptors. He now helps small to mid-sized...

Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian Noble Today’s conversation is for educational and informational purposes only. Our guest insights are based on their professional experience and do not constitute legal, tax, or investment advice. Because everyone’s financial situation is unique, please consult with your own licensed advisors before making any investment d...

Expectations, Personalization, and the Trip Before the Trip: Where Great Travel Experiences Begin with Ali Raymer Episode Overview In this episode of Your Customer, Your Success, Gary Marra sits down with Ali Raymer, Senior Travel Advisor at Picture This Travel, for a conversation that goes well beyond travel logistics. Ali came into the industry in a nontraditional way, built her business through...