The BHPH Morning Show

LIVE from an on-site visit in central Pennsylvania, dealer Nik Dumin joins to discuss the growing pains he has faced and is now facing. He has some important decisions ahead as he balances attention to a service department, cash sales and BHPH. Oh, and there's family life to consider! Tune in as we bring you right inside the training and consulting war room.

We're live from the parking lot in Sin City! An impromptu business meeting held us over another night. So, we'll broadcast from the car right before stepping into an important executive meeting. It'll be a good chance to recap the events and connections at the NIADA convention and look to what's next! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube...

On the heels of an on-site visit, central PA dealer Nik Dumin sits in to discuss the (very familiar) growing pains of a newer BHPH operation. We talked capital, staffing, salvaged titles, financial analysis and more.

He’s a trooper! In the middle of a strenuous week at NIADA’s Accelerate 2023 Convention, the newly elected president joins the Morning Show on White Hat Wednesday. With 2 full days remaining, there is plenty to discuss about the Association and the Buy Here Pay Here industry at large. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedI...

Looking for more ways to improve collections? How about a better way to handle employee purchases? Tune in Monday to learn some best practices for using "payment vouchers" and "final payment vouchers" Like an internal gift card or coupon, these are important tools to have at your disposal. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , Li...

What is it worth to keep a good customer happy and on the books? When does it make financial sense? Other factors? We're mathing in this episode! After polling dealers, we'll break down the numbers on "trading up" the customer at 30 months into their contract. With the spike in car costs (and jump in payments and/or term) over the last few years, it will be helpful to look at trading customers out...

Prior to financing a customer, BHPH dealer-creditors across the US are faced with an important decision regarding collections enforcement and collateral recovery. On this White Hat Wednesday, we'll break down the GPS options as we know them - 1) GPS/locate only, 2) interrupting/disabling the starter (on demand by dealer-creditor) and 3) pre-programmed disabling of the starter based on payment sche...

What lessons can BHPH dealers learn from extension ladders? Hmmm. Leading up to our joint session at the NIADA convention, Mark Burkholder and Hugo Sanchez join to discuss the high points of that subject. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michel...

Tracking and managing cash flow in Buy Here Pay Here can be a huge pain in the a$$! The one from the accountant is useless (they know that). The DMS can't produce what dealers need. So, tune in fir an excellent format! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and...

As he moves from NIADA President to Board Chairman, Scott Allen chats with the BHPH Morning Show just weeks before the convention in Las Vegas. His term as president has been an active one! We’ll discuss some of those maneuvers, all intended to help the Association better serve its members. Plus, we have some fun things to share and ask about.

Dealers Candice Price (NE) and Kendra Brown (TX) join this Monday broadcast to share a bit about their businesses and path into Buy Here Pay Here. Plus, we'll discuss the upcoming NIADA conference (Las Vegas - June 19th-22nd). Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we...

Give us these 6 numbers for the last 6 months and we can build one helluva portfolio performance and projection report! Tune in to Friday's episode and we'll show you exactly how to do it yourself.

On the eve of his 31st anniversary of BHPH ownership, PA dealer Tommy Brandis joins to talk about the fundamentals of collections and account management. From our perspective, Tommy is as customer-centric as they come in the Buy Here Pay Here industry. He truly cares about his customers and community, which we see as one of keys to his longevity. Oh, and don’t miss his take on underwriting!

Our theme for May has been collections. In this episode we recap all the topics for the month. Plus, we'll share a few new ones in hopes of more success - both dealers and customers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured...

An increasing number of dealers are feeling pressure as a result of the financial struggles of their customers. Post-refund-season delinquencies are on the rise. Could faltering portfolios lead to a shakeout of sorts? If so, what are some keys to riding out any would-be storm and prospering in the months and years to come? Brent Carmichael joins our Friday conversation about the current climate an...

Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to hear ways to squelch some of the static. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &amp...

Many dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term and longer-term results. We'll also discuss how the company's overall approach or collections philosophy has an impact on "conversion rate" and even the rate of employee turnover. Find...

Want your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rh...

Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve both communication and honesty. And what is the “KLT Factor?” Tune in LIVE at 11am EDT to find out! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , Lin...

How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with certainty that the end of the line has been reached. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am...

NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring (and losing) BHPH customers. Join the BHPH Morning Show LIVE every MW&F at 11am EDT! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Fac...

Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break down the pros and cons of approaching customers with a helpful attitude with our special guest, Dealer, Jonathan Jauregui. Plus, we’ll offer some bend-without-breaking suggestions th...

Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the early tone can lead to a long and successful relationship with the customer. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook ev...

Jeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be among the topics. Join the Friday broadcast live at 11am EDT to ask your questions of NIADA’s new Chief. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTub...

Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to communicate expectations and solutions to account holders. The result will be more happy customers and collectors. Your repo agent, on the other hand, might want to find a second job...