Ratchet+Wrench Radio

Greg Buckley's Delaware shop is an example of a modern shop that's continually invested in new technology. In this podcast, Buckley explains just how he's modernized his shop and how other shop owners can, too.

Founder of the Automotive Training Center, Larry Witherspoon, explains his program, which uses auto repair to mentor at-risk youth. 

Bridgette Tuquero of YourMechanic, a website based platform that connects technicians and customers, discusses the benefits of mobile repair and what auto repair shop owners can learn from its business model and how to leverage platforms like this to grow their businesses. 

Julio Martinez, owner of Elam Kwik Kar, tells us how he took customer service in his shop to the next level.

Josh Davis, EVP of sales at Mail Shark , breaks down how the key components of every direct mail campaign, if done correctly, ensure a growing customer base.  For additional information about direct mail or Mail Shark, contact Josh directly at 484-302-7266 or visit themailshark.com/ratchet .

In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the importance of being a role model vs. a typical owner.

Tim Ross, president and CEO of Mudlick Mail Marketing, discusses trends in marketing and why direct mail isn't dead. 

In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks about the benefits of using a flat rate, as well as figuring out the right employees for this system.  

Bill Greeno, a "management guru" in the automotive industry, shares his tips on getting employees to become more independent, along with tools to get them started.

Ben Pohl, graduate and automotive tutor at College of DePage in Illinois, shares his thoughts on what makes an effective tech program and what shop owners can do to attract a top quality tech. 

John Beebe, owner of Bellingham Automotive and Burlington Automotive in Washington, discusses how he's been able to create a culture that retains employees. 

In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the best ways for owners to assess their leadership skills, as well as how their managing style affects the employees at their shop.  

Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.

Servando Orozco, CEO and owner of Orozco's Auto Service in Long Beach, Calif., details how he has been able to become a "marketing guru" within the industry.

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 

Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.

Shop owner Gary Uhlman discusses the importance of his non-profit organization, the Mid-Atlantic Auto Repair Coalition (MARC), and gives tips on how other owners can get involved or start their own.   

Shop owner John Bridgwater speaks on the importance of investing in your technicians' diagnostic training.

Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.   

In this month's Lead podcast, Aaron Stokes discusses some signs of opportunity shop owners should look out for when wanting to grow.  

Wayne Whitworth speaks on the strong company culture at Schertz Auto Service in Schertz, Texas, and the unique projects they collaborate on to make it happen. 

In this week's Grow podcast, Ratchet+Wrench columnist Rissy Sutherland speaks with Tekmetric owner and shop owner Sunil Patel about his unique journey into the industry.

Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls. 

Aaron Stokes details what every shop owner needs to consider when taking a large risk in their business.