Your 12 minute HR lesson

ER is a skill set within HR that many struggle with. To make it harder, it's not even clear in the industry what people mean when they use the terms ER, or Employment Relations. In this episode I talk about the dual meanings of ER, how they are two different sets of work that require different sets of knowledge, and different sets of skills, so you can understand the differences.

Apologies are an important social tool for getting us back to harmony. But does it always work? what does sorry mean? If someone apologises, is that a giant history eraser? Do we have to accept, or can we set aside? Understanding what sorrry means, and what people mean when they say it is an important skill for every HR professional or manager.

When is a manager's style wrong? Why do we need to intervene? There are many ways of dealing with situations, but most of the time rough handling of others isn't appropriate. This lesson helps you think about how and when the ends justify the means.