World at Work

"In order for a survey to mean something, it has to be followed through on the results." Notable Moments 00:51 Timing of Exit Interviews 03:53 Constructive Versus Emotional Feedback 08:03 External Feedback Handling Recommended 10:07 Understanding Customer and Employee Feedback 13:41 "Boosting Retention Through Honest Surveys" Connect with Tim and his team: Website: https://bestculturesolutions.ca/...

"Instead of getting information after people decided to leave, get the information before they decide to leave." Notable Moments 00:37 Survey Anonymity Concerns 06:01 In-Person Interviews Build Trust 10:09 Building Trust Through Anonymity 13:45 Boost Engagement Through Transparent Action 15:19 Improving Workplace Culture Effectively Surveys can be your secret weapon to a happier workplace. The pro...

"Have people that you can trust to receive their honest opinion and advice, while keeping space for you to make your own decisions, without them trying to micromanage or direct you" A personal board of directors can transform careers and lives. Like many, I hadn't been deliberate in setting up my own personal board. Yet, I unknowingly have a network of trusted advisors shaping my path. Katie compa...

"As you build out your network, it's important to have authenticity. Don't just talk to somebody because you want something out of it." Notable Moments 00:58 "Personal Board of Directors Importance" is essential for guidance, balance, and purpose-driven leadership. 07:01 Why Best Culture Solutions' help was essential for job success. 10:25 Airtight resume significantly boosts interview rates. 16:1...

"Everything that you do deliberately to have a really strong hiring process is not only going to feed to your candidate pipeline, but it's going to make sure that you don't have to do this as often." There can be a lot of excitment when job hunting. Unfortunately, for some people the initial optimism can turn sour when it ends with silence from the employer. This recently happened with Katie's tee...

"Of all the things that we do to help people, two that we are most passionate about are helping organizations with hiring people right then training and onboarding them right." Onboarding is crucial, yet so many organizations overlook its importance. Have you ever been thrown into a new job with more questions than answers? In my conversation with Katie, we talk about onboarding disasters that can...

"Companies that provided a good onboarding experience had 82% improved retention." Great onboarding isn't about one-off actions. It's a series of well thought out steps that make new employees feel welcome, engaged, and ready to contribute. Read the blog for more from this episode. Noteable Moments 04:12 Good onboarding boosts employee retention. 09:12 Clarify purpose and values by aligning them w...

"Many leaders want to be great but often misunderstand the difference between management and leadership." Treating people well isn't rocket science, but it requires intention and genuine care. As Lee put it, leadership is about guiding people to better outcomes through effective teaching and support. Read the blog for more on how to create a magical culture in your business.  Notable Moments 05:08...

"A fractional professional has the experience, knowledge, or subject matter expertise to know how to get you out of that rut and to actually make impact instead of spinning your tires." Fractional work has the potential to transform businesses of all sizes. It is a game-changer, especially for small to mid-sized organizations that need high-level expertise without the full-time commitment. This ep...

"If you hire the right people, they are going to want to be part of your brand. But make no mistake, having your critical actions in place when they get onboarded is vital." Clarity and consistency in your company's values can transform your organization. When we started implementing critical actions at Best Culture Solutions, we faced some resistance. However, after rolling out our critical actio...

"Suspend an expectation that there's going to be a transaction. You don't know where it's going to go." Networking does not have to feel icky. Unfortunately many people see networking the way Kathi Brewer-Gouthro once did. When she first had to dive into networking,  she felt stuck in a "rigorously unproductive" mindset. Networking always seemed to focus on schmoozing, which felt unnecessary and u...

"You cannot allow the important decision that you're about to make get hijacked by somebody else's agenda." Notable Moments 01:02 Being strategic when choosing references for job applications. 05:29 Use references to verify professional history objectively. 06:40 Subjective questions risk skewed, unobjective performance evaluations. 11:22 Proper interviewing prevents agenda-driven hiring mistakes....

"The same time that you're the captain of the ship, you also have to be a good Lieutenant. And that is listening to the command of others that may or may not be on the ship." Leadership journeys are a mix of leading and following. It is incredibly important to be adaptable. Donald Forgione pushed pause on his podcast, Tailgate Talks, to join for a conversation about the true essence of leadership....

"Psychological safety is paramount to creating a high performing team and getting the most out of your experiences with that team." Notable Moments 01:02 Surveys can reveal blind spots, improve processes, bolster safety. 04:04 Psychological safety builds high-performing, trusting teams. 09:47 Leader's mindset key; feedback aggregated confidentially. 11:22 Gather actionable feedback, ensure transpa...

"When you set up a performance management system and set up those goals, do it collaboratively. Otherwise, it's going to be very hard to get buy-in from the employees and team members involved if they weren't part of it to begin with." Organizations that are defining their culture need to be careful with the ways they operationalize it. One of the slippery slopes leaders run into is integrating cu...

"Onboarding is your biggest best opportunity to make a first impression and set people on the right path as far as what your shared beliefs, values, and behaviors are. Notable Moments 01:03 Leader discovers differing views on company culture. 04:54 Onboarding is crucial for setting shared values. 08:41 Clarify values for effective leadership and hiring. 12:02 Align customer service with principles...

"It's a big mistake for any employer to think that they could cut corners by hiring someone with experience." Building the perfect team takes time. You can save some time though by making sure to avoid a common hiring pitfall.  When I first started coaching hiring managers through Best Culture Solutions, the goal was to transform traditional hiring practices and cultivate winning cultures. But the...

"Remember, in that interview process you may want the job, but they want to hire you." Notable Moments 01:32 Creating clarity in the interview process 03:31 Identify who is going to be in the room 04:13 Know their objectives  05:27 Understand your objectives 07:52 Desired next steps 11:11 Managing risk in new situations Effective communication can set you apart in any interview process. Best Cultu...

"Go out and do the work on your own to figure your stuff out. Don't expect somebody else to figure your stuff out for you." If you're feeling stuck in your job search, don't give up. Get clarity. Navigating your career path can sometimes feel like an endless maze with no exit in sight. It's that overwhelming moment when you think, "I need a change, but where do I even start?" That's where clarity...

"Hiring people right is probably the most important thing that you do. The next most important thing that you do is training people right." Key Moments 00:57 Hiring and training are crucial for success. 05:28 Effective organizations have purpose beyond rules. 07:56 Employees need context and understanding for engagement. 11:20 Sell peace of mind beyond the product. 17:36 Online learning needs hear...

"While I know that the experience will be different, I also know a little bit about what I can expect from the company and what their values are and what they're striving towards, and those are things that I am interested in." Key Moments 01:17 Changes between organizations are not uncommon. 05:50 Familiarity with industry, connections, and leadership changes can help transition. 09:27 Be cautious...

"Highlight transferable skills on your resume instead of just focusing on titles. Sometimes, the right fit comes from skills, not a matching job title." Key Moments 00:37 Importance of Job Titles 01:27 Creative Job Titles in Modern Businesses 04:18 The Challenge of Matching Job Roles 07:41 Acknowledging Scarcity Mindset 12:14 Advocating for your Professional Identity Connect with Tim and his team:...

"People are more and more aware of the the need to take care of mental health. And yet they're still intensely afraid and fearful of actually taking those actions." Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email:  tim@bestculturesolutions.ca Change is inevitable, yet it can often bring about...

" It's important to say it. It's also important to tell the story behind it." Key Moments 01:32 Leverage Achievements When Job Searching 03:50 Emphasize Recognition and Volunteering on your Resume 05:48 The Power of Storytelling in Job Applications 10:20 The Impact of Early Achievements 11:35 Sharing Achievements Without Bragging Connect with Tim and his team: Website: https://bestculturesolutions...

"Block out things in your calendar now to get to the life you want, instead of just waiting for it to come to you or waiting to see what it's going to be." Key Moments 00:00 Forced pause allows reflection on work-life balance 03:25 Establishing processes in new business takes time 09:01 Overcommitting leds to losing focus and control 10:31 Challenges transitioning from entrepreneurship to employee...