Troubleshooting Agile

Following last week's debate, Squirrel and Jeffrey share their different takes on the value of having estimated a tech team's planned work when it comes to a retrospective at the end of a cycle, like a sprint or a quarter: Jeffrey sees that checking what the team achieved against what they planned can lead to important lessons about dependencies, inefficiencies, and skills gaps, while Squirrel thi...

Squirrel and Jeffrey have different takes on the value of estimating a tech team's planned work at the beginning of a longer cycle, like a sprint or a quarter: Jeffrey says the discussion of an estimate often leads to insights and better outcomes, and Squirrel says you can get the same results without the estimates. Both agree that sharing and measuring against the estimates outside the team is co...

Squirrel and Jeffrey discuss various ways to make statements about the future ("this feature will take a week" or "users will buy 20% more if we cut prices in half") and disagree about exactly how valuable they are and how to use them. SHOW LINKS: - Tilted Slider: https://agileconversations.com/blog/dont-add-more-metrics/ - Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html - Thinki...

One of Jeffrey's clients solves their burnout problem, and then the same problem comes up in other coaching sessions: needing the freedom to disagree. Squirrel finds a related problem of burnout from being unwilling to disappoint others. Both the need to disagree and to disappoint require difficult conversations, but you can’t really say yes without being able to say no! SHOW LINKS: - The Uncanny...

Squirrel has a suggestion for collaborating with people who are irrationally wedded to particular "agile processes", and Jeffrey has related ideas for working to their polar opposite, the anti-zealots who say no process will ever work. SHOW LINKS: - Squirrel's tweet on zealotry: https://twitter.com/douglassquirrel/status/1570321020543696897 - CITCON Europe: https://citconf.com/zwolle2022/ - DevOps...

Squirrel describes how deals with overly vague strategy descriptions: tune them until they’re specific enough that someone could disagree with them. He and Jeffrey discuss how this applies beyond strategy, the value of asking probing questions, and the productive conflict that can arise from getting past the "motherhood and apple pie" answers. SHOW LINKS: - Podcast episode, Adversarial Analysis: h...

Squirrel describes how he tells clients to handle overly specific, too-coherent directions: consider what an adversary would do to comply with the direction and still get bad results. He and Jeffrey discuss illustrative examples and applications from military history, economics, and pizza delivery. SHOW LINKS: - Little Bobby Drop Tables: https://xkcd.com/327/ - Goodhart’s Law: https://en.wikipedia...

A client challenges Squirrel on his directive style when coaching, wondering whether this clashes with his espoused belief in joint design and inquiry. Jeffrey and Squirrel reflect on the crucial differences between being asked for advice and help, and manipulating the situation and information flow to "win" an argument. These considerations turn out to be relevant to product and technical decisio...

Squirrel and Jeffrey trade stories about leaders who live in fear of key software developers leaving, and therefore avoid honest feedback and effective reprimands. The ironic result is that this "skilled incompetence" leads to exactly what they're trying to avoid: the best engineers do leave because of the negative and secretive culture. The way out, of course, is the Accountability Conversation....

Responding to a listener's question, Jeffrey and Squirrel reflect on the difference between a product owner and a process owner, and how IT projects differ from building products for external users. Unsurprisingly, methods for delivering value and saying no feature prominently! SHOW LINKS: - Project to Product: https://itrevolution.com/book/project-to-product/ - Mik Kersten interview: https://soun...

We look at why "prop trading" companies like Jane Street have phenomenally profitable technology operations, and how we can learn from them and improve, even in organisations where IT is a "cost centre". SHOW LINKS: - Jane Street article: https://www.thediff.co/p/jane-street - DevOps Enterprise Summit: https://events.itrevolution.com/virtual/ - Spike and Stabilise: https://dzone.com/articles/patte...

Squirrel and Jeffrey look at two ways to "thin" features to achieve a better return on investment, for both customer features and productivity improvements. SHOW LINKS: - Squirrel’s tweet: https://twitter.com/douglassquirrel/status/1554153810876157953 - Feature thinning: http://www.agilekiwi.com/other/agile/feature-thinning/ - Poppendieck lean book: https://www.goodreads.com/en/book/show/194338.Le...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Summer Shorts and Learning Loops: OKRs, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See agileconversations.com where you can order your copy and get a free video when you join our mailing list! We'd love t...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Summer Shorts and Learning Loops: Retrospectives, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See agileconversations.com where you can order your copy and get a free video when you join our mailing list! W...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Summer Shorts and Learning Loops: Walking the board, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See agileconversations.com where you can order your copy and get a free video when you join our mailing list...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Summer Shorts and Learning Loops: Elephant carpaccio, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See agileconversations.com where you can order your copy and get a free video when you join our mailing lis...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Summer Shorts and Learning Loops: Weekly planning, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See https://agileconversations.com where you can order your copy and get a free video when you join our mailin...

Taking iterative development to heart, Squirrel and Jeffrey discuss a learning loop topic, Basic daily learning loop, in five minutes or fewer. Take just a few minutes with us to improve your team's learning and speed! --- Our book, Agile Conversations, is out now! See https://agileconversations.com where you can order your copy and get a free video when you join our mailing list! We'd love to hea...

Squirrel and Jeffrey trade stories about tech organisations who are effectively improving incrementally -- and examples of those who are just doing and not learning. Rother's Coaching Kata and Torres's Opportunity Solution Tree prove helpful in illustrating how to shift to this mindset. SHOW LINKS: - What is kaizen? : https://www.kaizen.com/what-is-kaizen - Plan-Do-Check-Act: https://deming.org/ex...

“We may disagree but that doesn’t mean we’re going to have another meeting”. Jeffrey and Squirrel discuss what happens when you run out of difficult conversations and consensus isn't going to happen--and what to do next. SHOW LINKS: - Advice process: https://reinventingorganizationswiki.com/en/theory/decision-making/ --- Our book, Agile Conversations, is out now! See https://agileconversations.com...

Jeffrey and Squirrel reflect on a tweet from Ken Kocienda about what worked for Apple in designing the iPhone, what they think is missing from this advice, and what it tells us about improving our own delivery. SHOW LINKS: - Ken Kocienda’s tweet https://twitter.com/kocienda/status/1526564985995857921 - Creative Selection: https://www.goodreads.com/en/book/show/37638098-creative-selection --- Our b...

Squirrel and Jeffrey are both seeing faster results from coaching clients through the amazing technique of just asking them to go faster -- and explaining the reason. They explain why and how this works and how you can put it into practice too. SHOW LINKS: - Toyota Kata: https://en.wikipedia.org/wiki/Toyota_Kata - Near enemy: https://www.theguardian.com/lifeandstyle/2014/jun/07/change-your-life-ne...

Squirrel advocates the radical view that data consistency is a shibboleth and an inadequate excuse. He and Jeffrey explore this position and wonder why companies are so obsessed with having a single source of truth. SHOW LINKS: - The Cuckoos’ Egg: https://en.wikipedia.org/wiki/The_Cuckoo%27s_Egg_(book) - Squirrel's sources of truth tweet: https://twitter.com/douglassquirrel/status/1525435952503693...

Jeffrey describes a new idea from Marquet, the division between "red work" (execution) and "blue work" (thinking and planning). He and Squirrel discuss how to balance these methods in agile teams, and when an imbalance might be useful. SHOW LINKS: - Leadership is Language: https://davidmarquet.com/leadership-is-language-book/ - Inno-Versity Presents: "Greatness" by David Marquet : https://www.yout...

Squirrel notices a pattern among his coaching clients: some prefer to work themselves and their teams much harder, rather than questioning a requirement or discussing trust issues. He and Jeffrey describe ways you can detect and overcome this habit or "twitch". SHOW LINKS: - Agile Conversations Dojo: https://www.meetup.com/Agile-Conversations-Dojo/ - Agile Conversations Book: https://agileconversa...