Triple Sat

In this episode, the crew heads to Atlantic City for a weekend that checks all the boxes: craft beers, live music, the thrill of the casino floor, and dinner with an ocean view. From tasting beers to rolling the dice, we're breaking down the highlights (and a few lowlights) of our trip to the AC beer and music festival. Come for the festival recap, stay for the tales of questionable luck and excel...

Food allergies aren't just dietary preferences - they are serious health concerns that impact millions of people every day. In this episode, we talk about the responsibilities and challenges of safely serving guests with food allergies. From cross-contamination to communication breakdowns, we explore what it really takes to create a safe dining experience. Whether you're on the line, on the floor,...

Southern charm and, maybe, a few questionable decisions. We took a trip to Savannah, and let's just say ..... the city's hospitality game is strong, but so were the cocktails. In this episode, we break down every sip, bite, and service encounter from our adventure. From bars that made us feel like VIPs to restaurants where we questioned our life choices, we're spilling the sweet tea (and maybe a l...

Lights, camera... questionable fashion choices! In this star-studded episode, we roll out the red carpet (at least the freshly vacuumed non-slip rugs) for the best and worst-dressed guests we have encountered. From five-star elegance to "Did they sleep in that?" disasters, we're handing out imaginary awards for the most unforgettable outfits in hospitality history. Expect dramatic reveals, style s...

Welcome to the trenches of food, bar, and catering service, where the only thing stronger than the espresso is the staff's will to survive. In this episode, we swap our wildest battle scars from the floor and the bar, and that one time, we chased a drunken woman around the parking lot! From customer meltdowns to kitchen disasters, we are serving up the good, the bad, and the hilariously absurd mom...

Ah, the end of a great meal- the plates are empty, the drinks are drained, and then.... the check arrives. Do you reach for it like a hero? Do you pretend to check your phone until someone else grabs it? In this episode, we are breaking down the awkward and sometimes down right dramatic art of paying the bill. From the high-stakes dance of splitting the check to the mysterious math of "Venmo me la...

Ever been told, 'It's just a 20-minute wait,' and suddenly you're calculating how long you can survive on complimentary mints? In this episode, we are here to decode the mystery of the restaurant waitlist. We are diving into the restaurant host's psychology, strategy, and power plays. We will teach you to wait like a pro or at least pretend you're not secretly starving and judging everyone eating...

New Year, New Us! Just kidding - we're still the same hosts you've tolerated (and maybe even liked?) throughout 2024. In this episode, we're embracing change by talking about resolutions, goals, vision boards, and getting in some vacation time. Whether it's boosting sales, improving work-life balance, or just surviving the January blues, we've got tips, laughs, and maybe a resolution or two. Grab...

In this episode, we tackle the serious (and seriously funny) art of surviving the dining room floor. From decoding passive-aggressive customer code words to navigating the minefield of coworkers, this episode serves up hot tips and spicier commentary. Warning: may cause side effects like spontaneous laughter, better tips, and an urgent need for a coffee refill.

Hospitality for the holidays: Serving up warmth and cheer. It's the season of joy, kindness, and a little chaos- just like your favorite holiday dinner service. In this heartwarming episode, we unwrap stories of hospitality magic that go beyond the plate. From our favorite customers and clients to servers who sprinkle extra cheer with every refill, we talk about the little things that make the sea...

Welcome to table manners & mayhem, the podcast where we spill the tea (but not on the floor, please) about what really goes on in restaurants. Think of it as a survival guide to dining out without becoming that customer. We’ll dish out the dos that make servers smile and the don’ts that have bartenders plotting your exile. Whether you’re a fork-dropper, a menu-modifier, or a 'water-with-no-ice-ext...

Specials: the chef's creative masterpiece, happy hour, and Black Friday specials are sometimes the customer's ultimate playground for chaos. Join us as we unpack the wild ways guests twist the word "special" into "I'll take that, but make it gluten-free, sugar-free, or unicorn-shaped." From substitutions gone rogue to demands that defy logic, this episode is a laugh-out-loud guide to what happens...

Join us for a celebration of powerhouse women at the Delaware Restaurant Association's Women of Hospitality Event! This event shines a spotlight on the incredible women redefining hospitality. We are bringing unfiltered questions to the people that bring the service - from "What's the weirdest guest request you've ever gotten?" to "Strange food pairings." Tune in as we dive into the real, ridiculo...

Lost in the weeds: Tales from the service trenches. We've all been there - tickets piling up, tables waiting, and your brain about to short-circuit. In this episode, we dive deep into the chaos of being in the weeds. We swap war stories from the dining room battlefield, share survival tips, and find a way to laugh through it all. Whether you are a veteran server or just curious about the madness b...

Welcome to Bases Loaded & Tables Wrecked, the only podcast episode where youth baseball teams turn restaurants into chaos zones! Whether it’s 20 kids ordering 80 chicken tenders, coaches trying to manage a team full of sugar-fueled wildcards, or the unsung heroes (aka the servers) dodging fastballs of french fries—we’ve got it all. Tune in for the behind-the-scenes madness of dining out with the w...

Micro Moments, Mega Impact: Turning Tiny Interactions into BIG Wins! In this episode, we dive into the magic of micro-moments - the small, often overlooked interactions with customers that can make or break their experience. But we're not here to dwell on the missteps! With a sprinkle of humor and a dash of positivity, we'll show you how these brief encounters can turn into memorable, loyalty-buil...

Welcome to *Meat Your Meat*, the podcast episode that lays it all out-- no fowl play here! Ever wonder what came first, the chicken or your dinner? We're hatching the secrets of your favorite poultry, from the coop to the kitchen. Get ready to laugh as we pluck apart the stories of where chicken really comes from, meet the feathered friends who make it possible, and maybe even ruffle a few feather...

What better topic to discuss on a hot August day than water?! In our first episode, we tackle the all-too-common question, "Can we start with waters for the whole table?" We discuss the ins and outs of what the blanket statement "waters for the table" really means in terms of inefficiency, frustration, and waste. Jen, Jess, and Kathy offer their insights from a behind-the-scenes perspective on wha...