Transform NOW

On this podcast, Brad Hairston talks with Micah Friedman, Managing Director at Alvarez & Marsal, who explains how the hospitality sector is poised to transform in a big way. . Here’s what we talked with Micah about: *The overall state of the hospitality sector *The biggest challenges facing these companies *Key moves these companies need to make in order to survive and thrive *Why now is the r...

On this podcast, Brad Hairston speaks with Madhu Raman, Global Head of Automations Business at AWS, and Jon Day, Vice President, Technology Alliance and Cloud Program at SS&C Blue Prism, who explain how intelligent automation is helping AWS customers address their most pressing needs. . Here’s what we talked with Madhu and Jon about: *Thoughts on how AWS has maintained their global leadership...

Did you ever wonder when or how a digital transformation program would actually payoff? In this episode, host Michael Marchuk talks with Dr. Tim Bottke, associate professor at SBA Bocconi, senior strategy partner at Deloitte. and author of the book Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim discusses the factors that create this payoff an...

On this podcast, Brad Hairston talks with Mark Settle, 7-time CIO and author, who explains how next generation collaboration tools can give employees the capabilities they need to thrive. . Here’s what we talked with Mark about: * The purpose of workplace collaboration * Notable changes to the workplace besides the shift to work-from-home * Interesting findings from the future of work surveys * Ho...

Building a "RAD" Organization for GrowthIn this episode, host Michael Marchuk talks with author and speaker, Brant Cooper - CEO of Moves the Needle, about his book "Disruption Proof". Brant discusses how "RAD" companies can weather the storms of the markets, but also how to leverage employees to build innovation into everything they do. Here’s what we talked with Brant about: - Why all organizatio...

On this podcast, Brad Hairston talks with Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, who explains how his organization has benefited from using process intelligence to identify, prioritize, and measure automation opportunities. . Here’s what we talked with Jesse about: * The automation journey at AHS * How process and task mining (process intelligence) came...

On this podcast, Brad Hairston speaks with Chris Johannessen, editor of The Journal of AI, Robotics & Workplace Automation, and Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who explain the importance of keeping a careful eye on the ethics around all automations and AI-enabled processes. . Here’s what we talked with Chris and Lou about: * How ethics are becoming a bigger concern f...

In this episode, host Michael Marchuk discusses the usage of AI and Intelligent Automation with Dr. Al Naqvi, president of American AI and author of several books on artificial intelligence. Dr. Naqvi discusses the unique environment that governments have for fostering innovation in AI related to their relationship with academia and private sector entities. Here’s what we talked with Dr. Naqvi abo...

On this podcast, Brad Hairston speaks with Theo Bergqvist, Co-Founder and CEO of Turbotic, who explains how intelligent orchestration is enabling multi-vendor, multi-technology automation environments to work seamlessly and scale more effectively. . Here’s what we talked with Theo about: * Turbotic overview and value proposition * Staying competitive in a crowded intelligent automation marketplace...

In this episode, host Michael Marchuk talks with Tonille Miller, founder of EXT - Experience & Transformation about the importance of nurturing the right culture during digital transformation efforts. Tonille provides insightful wisdom from her 15 years of experience as a management consultant, organizational psychologist, and strategist. Here’s what we talked with Tonille about: - Who is real...

On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best. . Here’s what we talked with Patrick about: * Why healthcare is ripe for automa...

Going Mainstream with Managed Services . As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consult...

Keeping Our Eyes on the Road Ahead . In this episode, host Michael Marchuk talks with "AI Nerd" Thomas Helfrich about Applied AI and the true purpose of intelligent automation. Thomas offers his perspective, with a unique personality, to help us keep focused on the "why" of automation while injecting plenty of humor along the way. . Here’s what we talked with Thomas about: * Why Applied AI is fina...

On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth. . Here’s what we talked with Peter about: * The challenges around dealing with both the government and healthcare sectors at the same time * The origins of Accerta’s intelligent automation journey * An example of a c...

On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations. . Here’s what we talked with Rohit and Leon about: * The pervasiveness of automation across industries and regions * The top reasons companies are pursuing automation * The top technologies compani...

On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs. . Here’s what we talked with Fabiano about: * What citizen development is and why it is such a hot topic * How citizen development can help develop a culture of automation * Where citizen development...

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence . In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program t...

In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives. . Here’s w...

In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. . Here’s w...

On this podcast, Brad Hairston speaks with Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. . Here’s what we talked with Tom and Steve about: * How companies (in general) are doing in their effort to scale their AI c...

On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation. . Here’s what we talked with Purna about: * Current trends taking place in insurance that make intelligent automation especially relevant * How insurers vi...

Engaging Automation and AI to Support Patient Care . Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for...

On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value. . Here’s what we talked with OG about: * How/why IAC came into existence * IAC’s unique ou...

Hint: It's Not All About Technology . In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people...

Unlocking the Value of Unstructured Data . In this episode, host Michael Marchuk talks with Slater Victoroff, CTO and Founder of Indico Data, about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no co...