Transform NOW

On this podcast, Brad Hairston talks with Martha Amram, CEO of Glynt, Rahul Sareen, Global Head GTM and Business Development for Sustainability Solutions at AWS, and Michael McLaughlin, VP Cloud Alliances & Channel at SS&C Blue Prism, who explain how they are bringing their combined capabilities to market to enable all organizations to achieve their ESG goals. . Here’s what we talked with...

In this episode, host Michael Marchuk talks with Greg Martin, a managing director of a leading Canadian mergers and acquisitions firm about balancing the work that we produce using both AI and automation tools but also those nuanced conversations that create connections between humans. Greg's experience in both capital markets and human capital provide insight into how we should be exploring o...

On this podcast, Brad Hairston talks with Michelle Dwyer, Jared Helta and Lisa Howe from Office Depot, a leading US-based office supply retailer and a Blue Prism customer, who explain how intelligent automation is enabling their organization to be agile and flexible and efficient in the midst of these challenges. . Here’s what we talked with Michelle, Jared and Lisa about:  *Office Depot’s automat...

On this podcast, Brad Hairston speaks with Bryan Daniels, VP of Revenue Cycle Solutions at Indiana University (IU) Health, and Matt Gustitus, CEO and Founder of Digital Workforce Solution, who share how IU Health has leveraged intelligent automation to drive sustainable change across the organization. . Here’s what we talked with Bryan and Matt about:  *Overview of IU Health’s automation journey a...

On this podcast, Brad Hairston speaks with John Rogers, VP, Global Strategic Accounts at Faethm, part of Pearson Education and a Blue Prism technology alliance partner, who explains how his company leverages AI to help organizations do strategic workforce planning in light of emerging technology. . Here’s what we talked with John about:  *Overview of Faethm AI and how it fits into Pearson Educatio...

In this episode, host Michael Marchuk talks with John Peebles, CEO of Administrate, about the challenges of "change" during a digital transformation program and how the upskilling process builds confidence into the organization. By upskilling the organization, the digital transformation program can impact morale, hiring, and customer satisfaction success metrics beyond expectations. Trai...

In this episode, host Michael Marchuk chats with Govind Balu, CEO of Quaxigma, about the importance of leveraging your organization's data to drive both the changes in your approaches to digital transformation as well as the KPI's that allow your organization to track what's really important as you grow...hint, it's all about your customers! Here’s what we talked with Govid about: ...

On this podcast, Brad Hairston speaks with Igor Grubisic, Director of Strategic Practices at VMWare, who explains how fully understanding all forms of bias, both positive and negative, is fundamental to the way companies develop, leverage, and trust AI solutions. . Here’s what we talked with Igor about:  *The difference between positive and negative bias *How individual subjectiveness is susceptib...

In this episode, host Michael Marchuk talks with Max Sklar, an AI engineer who helped develop social interaction AI within Foursquare's Innovation Lab. Max will talk about how organizations can leverage generative AI to help understand your customers in a different way through the data that they provide during the interactions they have with you. Max will offer insights from an engineer and da...

On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism.  Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise. . Here’s what we talked with Niti and Susanna about...

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly ev...

On this podcast, Brad Hairston speaks with Suzi Dack, Sr. Director, IT Business Applications at Banner Health, who explains how her organization is keeping intelligent automation on the forefront of every thing they are doing to advance patient care. . Here’s what we talked with Suzi about:  *How Banner Health has built out their intelligent automation team *Automation success stories *Celebrating...

On this podcast, Brad Hairston speaks with Neil Murphy, Chief Sales Officer at ABBYY, who explains how Intelligent Document Processing (IDP) is removing this bottleneck and helping companies transform data from business-critical documents into actionable outcomes. . Here’s what we talked with Neil about:  *ABBYY’s origins and how it is differentiated in the IDP space *Why IDP is an essential capab...

On this podcast, Brad Hairston speaks with Brian Hesse, Sr. Director Product Management at SS&C Blue Prism, who explains how companies are leveraging BPM to reinvent the way work gets done and the benefits they are realizing. . Here’s what we talked with Brian about:  *The current state of the BPM market *How BPM enables process redesign *The trend toward more versus less automation technologi...

On this podcast, our two co-hosts, Brad Hairston and Michael Marchuk, talk amongst themselves about some of the hottest topics in intelligent automation - adoption, change management, scaling, salary impacts, GenAI and ESG. It's scattershooting at its best! . Here’s what Brad and Michael talked about:  *Why so many people are talking about change management *What’s keeping companies from scali...

In this episode, Michael Marchuk talks with John Hill, founder and CEO of Silico AI, about building digital twins of your business processes to optimize the outcomes through automaton and process re-engineering. John covers the foundational concepts to allow you better understand why this technology will transform the way you approach your process improvement program. Here’s what we talked with Jo...

In this episode of Transform NOW, host Michael Marchuk talks with Chris Marshall, author of the book "Decoding Change: Understanding what the heck is going on, and why we should be optimistic about our future". Chris explores the causes and effects of the rapid changes happening in the world today and argues that these changes are not random or chaotic, but rather follow certain patterns...

On this podcast, Brad Hairston speaks with Miguel Carrasco, Global Public Sector Lead at BCG X, who explains how the technology function of the future will look and act nothing like the tech function of today. . Here’s what we talked with Miguel about:  *How and why BCG X came into existence *Succeeding with cross-functional teams *Accelerating tech modernization *Reimagining the tech talent strat...

In this episode, host Michael Marchuk talks with Elizabeth Altman and Christoph Riedl about their Brookings Institute report which explores how workforce ecosystems, which are networks of people and organizations that collaborate to achieve a shared outcome, are changing the nature of work and management. It also examines how AI, which is a broad term for technologies that can perform tasks that n...

On this podcast, Brad Hairston talks with Namita Pande, Director, Digital Innovation and Strategy – R&D at Pfizer, who shares the incredibly successful Pfizer automation journey and how it has impacted her career. . Here’s what we talked with Namita about:  *The automation journey at Pfizer *How intelligent automation helped get Pfizer’s COVID vaccine out the door *The intelligent skills added...

On this podcast, Brad Hairston talks with John deCraen, Associate Managing Director of Strategic Risk Consulting at Kroll, who explains why cybersecurity has become such a critical priority for all companies in today's global economy. . Here’s what we talked with John about:  *How cybersecurity has evolved in recent years *Industries targeted the most by threat actors *Have ransomware attacks...

On this podcast, Brad Hairston talks with Ted Shelton, Expert Partner at Bain & Company, who explains how and why GenAI is a game-changer that should motivate companies to re-think the way they do work across all business activities. . Here’s what we talked with Ted about:  *Bain’s history with AI, including recent partnerships *The risks around GenAI of which companies should be mindful *Init...

On this podcast, Brad Hairston talks with Michael Cupps, EVP Growth North America at ActiveOps, an SS&C Blue Prism technology alliance partner, who explains how his company's software is providing management process automation to address the dynamics of the evolving workforce. . Here’s what we talked with Michael about:  *How ActiveOps helps companies balance work with resources and reduce...

In this episode, host Michael Marchuk talks with Robb Wilson, the founder and CEO of OneReach.ai, about conversational AI and his book on how hyperautomation is transforming the way intelligent digtial workers perform alongside human workers. Robb's background in the film industry provided Robb with unique insights on technology while his passion for people drives this technology towards unlea...

On this podcast, Brad Hairston talks with Anna Twomey, Senior Director, Healthcare Americas at SS&C Blue Prism, who shares the key themes and trends she observed at the conference. . Here’s what we talked with Anna about:  *The hottest topics at the 2023 HIMSS Conference *The process automation priority areas for healthcare companies *The opportunity to utilize process mining in healthcare *Wh...