The WorkOps Podcast

Summary When the sole operator of a global company’s immigration process left, a critical workflow supporting 10% of the workforce imploded. What remained was an undocumented, email-based system, causing widespread employee anxiety about work authorization and threatening the company’s ability to retain essential US-based talent. This created a strategic nightmare: a global healthcare data analyti...

Summary Most companies have an offer process that looks clean on a whiteboard and turns into chaos in practice. The recruiter fights for more money. The comp team says no. Finance says it's too expensive. The business leader just wants it done.  Everyone's working off different information, and by the time a decision is made, it's conflict resolution—not a hiring process. In this episode of the Wo...

Summary Vidyard's performance system was broken. Managers placed employees in nine-box grids with no clear expectations, no career framework, and no two-way conversation. Decisions on compensation and promotions happened in silos, riddled with bias. Employees felt the process was opaque and unfair — yet Sarika Lamont, Vidyard's Chief People Officer, had no technology, no team bandwidth, and a busi...