The PEN Perspective Podcast

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Navjot Kaur Kalra, Assistant Director of Digital Transformation in the National Value in Health Programme in NHS Wales. Navjot also leads the Value-Based Health Care Programme in Swansea Bay University Health Board, a larg...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, Neil Sharp is joined by Sibéal Pounder, author of the bestselling Witch Wars and Bad Mermaids children’s book series. This podcast aims to explore all aspects of customer experience across many different sectors, taking inspiration and le...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode we bring you a special edition, which is an unheard section from the conversation we had in Episode 16 with Marcus Ineson. We’re doing a deep dive into the Life Sciences sector and in particular how health care systems and Life Sciences co...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX Professionals looking to transform their organisation. In this episode, we’re joined by Marcus Ineson, Director/Co-owner at govENHANCE. With over 35 years as a registered nurse and a career in pharmaceutical sales at companies such as Allen & Hanburys, Marcus has expert knowledge of patient care and how that...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Danie du Plessis, Executive Vice President of Medical Affairs at Kyowa Kirin International and Board Member of the Medical Affairs Professional Society (MAPS). With 28 years in multinational pharma companies, including a F...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Rachel Chapman, Marketing Consultant at RBC Future Focus and agile marketing expert. Rachel has held a variety of different customer experience and marketing roles in her time, with her biggest claim to fame being the memo...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode we’re joined by Garry Gormley, Founder and Owner of FAB Solutions, to explore the often-misunderstood world of sales. Garry spends his days helping organisations be more commercially successful through effective sales, with a particular fo...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode we’re joined by Claire Sporton, Head of Consulting and Customer Success at OCX Cognition and Founder of Sporton Consulting Ltd. With a background in psychology and systemic management, Claire has over 20 years’ experience both as a consult...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Lucian Camp, a brand and marketing specialist whose long and distinguished career has involved several of the finest agencies in the UK. Lucian, who describes himself as the ‘Entire Workforce’ at his one-man-band business...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Katy Howell, Chief Executive Officer at Immediate Future, a leading social media agency based in London. Often called in as the ‘UK expert on social’ by TV, radio and the press, Katy appears regularly on BBC News, Victoria...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Dirk Otto, Head of Marketing at Boehringer Ingelheim Espana, the Spanish affiliate of Germany's biggest prescription drug company. Dirk has worked in the pharmaceutical industry for over 20 years and brings with him a...

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Stuart Tragheim, Chief Executive Officer at Holloway Friendly, a leading income protection mutual society. During Stuart’s 35-year career in the financial services market he’s held roles in strategy, leadership and busines...

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Ian Golding, Global Customer Experience Specialist and CEO and Founder of Customer Experience Consultancy Ltd. Driven by his passion for CX, Ian has dedicated his career to transforming CX in the corporate world – and...

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. In this episode, we’re joined by Oke Eleazu, Chief Operating Officer at Bought By Many, an award winning pet insurance company. Before insurance, Oke worked across numerous sectors – from retail and financial services to healthcare and housing - and bring...

Good independent contractors can provide specialist support and help businesses directly address the skillset challenges they’re facing. But with the state of play this year still uncertain, what do contractors need to consider when selecting their next role? Clare Allan, Recruitment Manager at PEN, recently caught up with Rosie Mills, Change Consultant and PEN Contractor, to explore what it’s rea...

Welcome to our next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Samantha Seaton, CEO at Moneyhub Enterprise, the open finance platform for customer-centric organisations. Samantha is a leading player in financial data aggregation intelligence and payments, and was deservedly award...

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Tom Baigrie, Founder and CEO of Life Search plc, the UK’s biggest life insurance broker. When Tom created Life Search plc in 1998, he wanted to shake off the negative reputation often as...

Welcome to the third episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil in episode three is Paul Barber, Chief Executive of Brighton & Hove Albion Football Club, a Premier League side based in the South East of the UK. As a season ticket holder, Neil was particularly excited for this conversation. Now in his nin...

Welcome to the first episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals. Each episode we’ll introduce you to a forward-thinking industry leader or CEO who’ll share their stories, perspectives and opinions around CX. You’ll gain inspiration and practical insights to help you transform your organisation. In this episode your host, Neil Sharp, speaks to Teddy Nyahasha...

Welcome to the second episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil in episode two is Paul Simms, the leading Pharma industry expert, known to many as the ‘Pharma Provocateur’ for his role in shaking up the industry. As an independent thought leader and advisor to many leading pharma players, Paul knows the...