The Complete Leader Podcast

In this the final episode of the Customer Focus series, host Dale Dixon and executive advisor Ron Price talk about understanding your ideal customer. Ron unpacks the Drucker Five, his three tips for defining your ideal customer, and ideas to align your business model with your customer. He also tells us when it makes sense to say no to a customer. Follow Ron @ronprice89 and Dale @DDixonMedia.

Continuing their discussion of customer focus, host Dale Dixon and executive advisor Ron Price talk about customer perception, the noise that gets in the way of customer focus, and how customer connection can be a business differentiator. Ron discusses the Kano customer satisfaction model, and the three levels of customer focus. He tells us how personal touch is possible regardless of the number o...

Host Dale Dixon and Executive Advisor Ron Price discuss Customer Focus and why he classifies it as a leadership skill instead of a frontline skill. Ron defines the two types of customers, breaks down the SIPOC Model, and gives tips for enhancing customer focus every day. He also gives examples of industries that have used customer focus to enhance business, and one industry that is not excelling a...

Host Dale Dixon and Business Advisor Ron Price dive into the leadership competency of Employee Development & Coaching. Ron tell us the four skills that a leader needs to excel at Developing & Coaching, why your should focus most of your time on strengths, and how you might be limiting your employees without knowing it. He shares the ideal ratio for positive to corrective feedback, and gives tips f...

Host Dale Dixon and Executive Advisor Ron Price talk today about the importance of Teamwork, and what it takes for leaders to develop this skill. Ron details the elements of a well-functioning team, and the difference between a group and a team. He gives steps to work on the skill of teamwork, and addresses why teams do not form organically but instead take work. Ron also offers a list of question...

Today host Dale Dixon and executive advisor Ron Price finish the second half of their conversation about Conflict Management. Ron references Andy Johnson's book, Pushing Back Entropy, to address the steps that lead to team conflict. He talks about understanding the fuel and the match for conflict, and how to become more effective in preventing interpersonal conflict. He lists the reasons that conf...

Host Dale Dixon and Executive Advisor Ron Price discuss Conflict Management this week. In Part 1 of a two-part series, they start by defining the two types of conflict and begin the series with the nuances of Ideological Conflict. Ron details the leader's role in creating a culture that supports healthy ideological debate and celebrates open, honest dialogue. He lists out the skills a leader needs...

This week host Dale Dixon and executive advisor Ron Price talk about Interpersonal Skills, and why building relationships is key for leaders. Ron talks about systems to build interpersonal skills, and why this is a competency that can be learned and improved. He discusses the differences between introverts, ambiverts and extroverts when it comes to these skills, and discusses circles of influence....

Host Dale Dixon and executive coach Ron Price talk about Negotiation this week, and how this elusive and often complicated skill is truly the basis for ongoing relationships. Ron defines and gives examples of the four types of negation, and he dives deep into the steps of The Harvard Negotiation Project. He talks about how negotiation can lead to outcomes even better than either party had imagined...

Host Dale Dixon and Executive Advisor Ron Price talk today about the skill of Persuasion--the positive and negative responses it can elicit, and what it really means for a leader to master persuasion. Ron explains the three components that make someone an effective persuader, and gives steps to improve these components, as well as questions to ask yourself before you persuade someone. Follow Ron @...

This week host Dale Dixon and leadership advisor Ron Price talk about the evolution of written communication as technology advances, and why these skills are more important for leaders now than ever before. Ron talks about the impression that a leader's writing gives, why leaders should pay attention to their audience, and how the technical aspect of writing helps convey ideas. He also gives tips...

In this week's episode, host Dale Dixon and TCL author and leadership advisor Ron Price discuss Diplomacy and Tact. Ron introduces the three different ways of thinking about this leadership skill, and talks about why some people find it easy yet others have to work at it. He also gives tips to identify if your current role calls for Diplomacy and Tact, questions to help you evaluate your skill lev...

Host Dale Dixon and The Complete Leader co-author Ron Price discuss the importance of presenting skills for a leader. They talk about why the digital era has helped people get more exposure to speaking, and in turn become more comfortable with their own unique presenting styles. And Dale, who is a speaking coach, gives a series of tips for creating a presentation (from start to finish) that will e...

Host Dale Dixon and The Complete Leader author Ron Price talk about the often-misunderstood skill of Empathy, and why it has been identified as one of the most important skills for leaders in the 21st Century. Ron defines Empathy, gives leaders tips to develop the skill, and tells us why Empathy is a core building block for many skills that leaders need. Follow Ron @ronprice89 and Dale @DDixonMedi...

Today host Dale Dixon and The Complete Leader author Ron Price talk about Understanding & Evaluating Others. They tell us why leaders often rely on a sixth sense when it comes to hiring, but why research shows that is ineffective. Ron talks about merging neuroscience and psychology assessment tools to understand people's natural traits, and what leaders can measure before they hire--using a single...

Host Dale Dixon and The Complete Leader author Ron Price talk today about Resiliency, and its value for leaders. They discuss whether Resiliency is a skill or a trait, how and how leaders can model Resiliency to their teams. Ron also lists the three emotions that add to Resiliency, and the four emotions that steal from it. He gives tips for developing Resiliency, and finding a balance. Follow Ron...

Host Dale Dixon and The Complete Leader author Ron Price discuss the fundamental leadership competency of Goal Achievement. Ron reports that Goal Achievement doesn't come naturally to most leaders, but that it is a skill that can be worked on and improved. He gives tips to set quality goals and questions to ask yourself during the process. He also talks about strategies for laying out and achievin...

Our host, Dale Dixon, and TCL co-author and program founder, Ron Price talk today about the importance of Flexibility as a leader. They discuss the difference between natural flexibility and the learned competency, the areas of business where you must incorporate flexibility in order to succeed, and tips on how to develop the skill of flexibility. Ron talks about the flexibility continuum, and lis...

Today Ron Price, co-author of The Complete Leader, talks with host Dale Dixon about the two types of leadership: aspirational and desperational. He defines both types, and talks about the importance of focusing on "becoming" rather than focusing on "fixing." Ron gives tips on discovering your natural leadership strengths, and ways to continue to develop those to help others. He also tells us how t...

Dale and Ron talk today about Personal Accountability, which is a leader's capacity to be responsible for his or her personal actions. Ron Price, co-author of The Complete Leader, leads us through the facets of Personal Accountability, and gives us tips for how to build this characteristic in practical ways and make it a way of life. He talks about a leader's ability to follow through, take respon...

Dale Dixon and Ron Price continue their conversation about Self-Management. They talk about the two components of self-management: demonstrating self control and the ability to manage time and priorities. Ron gives several tools to help you and your team prioritize what is important on a daily, weekly, quarterly and annual basis. He talks about the importance of clarity and offers practical steps...

Today we talk with Ron Price, business advisor, speaker and coauthor of The Complete Leader. Ron talks about the four dimensions of self-management, and the power (and vulnerability) in being able to understand yourself. He gives tips for developing optimal self-control, and how learning this skill takes time and practice. Follow Ron @ronprice89

On the show today with Ron Price, leadership advisor, author, speaker and President of Price Associates. We explore whether leaders are born or made, the definition of a leader, and how to start your leadership development process. Ron also talks about the three learning styles, the four ways to create a successful program, and the most effective ways for leaders to be developed. Follow Ron@ronpri...

Today we're talking with Ron Price, co-author of The Complete Leader book. He talks to us about the leadership development program that was inspired by the book, and how it was launched. He talks about his passion to make leadership development practical, the importance of understanding yourself as a leader, and why it's hard to change patterns and behaviors. He also outlines why The Complete Lead...

We are joined today by one of the co-authors of The Complete Leader, Ron Price, who is a leadership and business advisor, and the president of Price Associates. Ron talks about how he and Randy Lisk wrote the book, why there are 25 leadership competencies to measure, and why they felt it was important to add the competency of authenticity to the book. He also talks about the importance of managing...